Bluebird Prepaid Card

bluebird card
Prepaid Card
459 reviews   Write a Review
Info about the Bluebird Prepaid Card has been collected by CardHub to help consumers better compare credit cards. The card issuer did not provide the details.
Existing Cardholders
Change my rating to: Excellent

Bluebird Prepaid Card’s Key Fees


Bluebird Prepaid Card’s Highlights

  • You can withdraw cash at any ATM that accepts American Express® Cards, including the MoneyPass® Network of more than 24,000 ATMs, and Money Center Express machines at Walmart.
  • No foreign exchange fee.
  • Members can make Direct Deposits, pay bills online, add checks with the Bluebird Mobile App, and set up Sub-Accounts — a great new way to manage family spending.
  • Purchase Protection can provide coverage against accidental damage or theft of eligible items for 90 days from date of purchase, up to $1,000 per occurrence, up to $50,000 per Cardmember account per calendar year.
  • 24 hours a day, 7 days a week world-class American Express Customer Service.

Bluebird Prepaid Card’s's Additional Info

  • RELOAD OPTIONS Direct Deposit, Cash Reload, Bank Transfer, Check Reload
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Customer Questions and Answers

Don't see what you're looking for? Submit your question about Bluebird Prepaid Card to our community.

I can't get approved to register my card online. I've tried everything they told me. Has anybody else had this problem?

Photo of Lynda S.
Feb 25, 2015
I have been having this problem for 3 weeks now. I can't get any answers from AE either. I get well try again tomorrow.
8 Votes 9 1

Okay, im 15 and my parents want me to save money so we both want to open a bank account in my name with a debit card and everything, Bank of America offers free service for students, but then i more

Photo of Gwen A.
Oct 6, 2015
Most banks offer free student checking/debit accounts. I would open a checking account then when you have enough money to open a savings, do so and transfer money into it.
View 1 More
5 Votes 5

I have done everything they've asked and can't get approved for a permanent card. Can anyone help?

4 Votes 5 1
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Customer Reviews

Share your insights and review the Bluebird Prepaid Card.

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3.6 out of 5

459 reviews
Photo of Azuredee T.
Oct 2, 2015
So far I love my bluebird since it doesn't cost anything to put any money on it or to withdraw. But the only problem is my walmart is a 20 min drive from where I live and I don't have a car so I was wondering, can you reload it any where or just at walmart? Is there any way I can reload it at Sheetz or Rite aid or at a local bank even if I don't have a bank account with them? I really need to order something offline for my Jewelry in candles business but I can't find a ride to Walmart to reload my card. Is more
Photo of Jeffrey D.
Sep 22, 2015
This card has made my life better... I get paid as soon as my job sends it not wait time so I get paid two days earlier than anybody else at my job... Different jobs might not put out checks as early as mine..
Photo of Laura L.
Sep 15, 2015
I thought this card would be accepted everywhere but it actually is not accepted at quite a few places. Also, it can not be used as debit, only credit which means no cash back and unless you go to a wal mart atm you get charged an ATM fee and a fee from bluebird for every ATM withdraw. However, it is not terrible. There is no monthly fee and once I learned the places I can't use it, it has been okay.
Photo of Ronni D.
Sep 10, 2015
So far I like everything about it I didn't know they charges a $2.50 fee for atm withdraws but that's OK there is no other charges
Photo of Tamara H.
Aug 31, 2015
I've had this card for a few years now because a friend recommended the card. Bluebird has never failed me!!!!!
Why'd I give it 5 stars? The pros outweigh the con's! I have minor issues, but overall, I LOVE my card!!!

- You are not charged to replace a card.
- No bounced checks: It will allow you to write checks for only the amount you have in your account.
- Set aside accounts (I use these accounts for saving). You can transfer money between accounts without a fee!
- Sub accounts: Allows you to add additional cards to your account for your children.
- Bill pay
- Direct deposit. You will not be charged an ATM more
Photo of Kory C.
Aug 30, 2015
We have had this case for 3 years or so, but just recently started have paychecks deposited on it. Everything was fine until we tried to have my pell grant refund deposited on it. They rejected it!! They can't even tell me why except it's not a gov't refund. Really?! We were really counting on the money!! Then you have to wait days to have it rejected sent back to the school etc. I've read similar reviews where people have had similar problems with their payroll checks. Can you imagine not getting paid?! Then if you go read all of the small print they say they have the right to more
Photo of Leigh B.
Aug 20, 2015
I HATE this card with a passion! I gladly would have given negative stars for the bullshit I've had to endure.I have had Nothing but problems trying to get money off of it, even at Walmart where I'm supposed to get free cash withdrawals,no such luck! I had to use a regular atm where I paid the atm fee and another $2.50 from American express,because it wasn't a money pass atm. I paid $5 to get MY money out and twice I've had a merchant screw up and cancel my transaction only to not be able to use the card because the money gets put on hold for 3 to more
Photo of Madison G.
Aug 16, 2015
why does bluebird need your SS number? I don't use ATM I just want a card that I can put money on and save up
Photo of Stacy F.
Aug 16, 2015
Photo of Darlene B.
Jul 25, 2015
I don't like blue bird , cause I got a blue bird card and before I could UAE it they cancelled my card for not fault of mind . This is the worst card I have ever had ! And I had money on my card and was told they would be sending me a check for what I had on the card it's been over two weeks and haven't gotten my money back yet !
Photo of Teresa M.
Jul 15, 2015
I have had Bluebird for 3 years and have occasional issues, but the issue I am having now is AWFUL! I made a purchase at a retailer, the transaction was wrong so they voided and rerang it correctly. The first problem is that the transaction was voided and not returned. Don't EVER let anyone void transactions - it becomes a huge nightmare. The voided transaction was for $111.67, the new transaction for $95.24. The merchant told me the $111.67 would go back to my card within 24 hours. Well, it's day 5, and I still don't have my money. I have called Bluebird 4 times, and the answer I got more
Photo of Amanda A.
Sep 21, 2015
Do you have your refund now?
Photo of Kristy L.
Jun 10, 2015
I bought a bluebird card a couple months ago and have had nothing but problems! I paid my phone bill online and the payment never went threw, the phone company said it was a card error, long story short bluebird took the money off my card and is now making me wait 8 days to get my money back when it was their fault. And they have HORRIBLE customer service.
Photo of Harold C.
May 29, 2015
I love my bluebird card. We get our savings from the Walmart Savings Catcher added easily and they double it! We save up for a couple months until we have between $15 and $25 then transfer to Bluebird and it is doubled. Only downside is we have still not received our permanent card yet. Got to call customer service to get one sent.
Photo of Cherita W.
May 5, 2015
I got this card as a back up to my BofA account. I got some extra money via check so I figured I'd just deposit it to the card. IT TAKES 8 DAYS FOR THE CHECK TO PROCESS. IF YOU TRY CANCELING IT TAKES 10 DAYS TO PROCESS A DISPUTE Once I get my money off of here I will be canceling. It's not worth the headache!
Photo of Eugene S.
Apr 23, 2015
It's OK to get direct deposit, but can't find free ATM's to withdrawal's not the best yet, but thankful for it
Photo of Courtney B.
Jul 30, 2015
You should have a ATM in the local Walmart in the customer service area.
Photo of Leigh B.
Aug 20, 2015
I can't find a free ATM either and I've tried all 3 walmart by where I live and at their counter,no go I always end up paying $5 to get cash
Photo of Erica J.
Aug 28, 2015
You MUST use the MoneyPass ATMs, do not use the counter to pull money. I have had issues with the MoneyPass ATMS showing on the MoneyPass website still charging me a fee. Going to find a better prepaid card, Bluebird sucks!
Photo of Jim B.
Apr 20, 2015
Virtually impossible to use. No one accepts it.
Photo of Jackie B.
Apr 10, 2015
lucky for them there is no option for zero stars cause that is what this card deserve and the people running it as well. If i wanted to go through the hassle of opening a bank account and then getting rejected because you guys cant see the documents clearly then i would went to one of them, It a prepaid card intended to make life easier not harder as u advertise. On the phone over an hour right now trying to get them to issue my refund stupidity on there part. Now there trying to tell me that they cant give a refund cause i have already used some of more
Photo of Abdikadir M.
Apr 9, 2015
Bluebird American express is not good at all. They over hold your money blaming the merchants. I experienced that . I will not advice anybody not to take this card. For 15 days to hold somebody money is very unfair and insane
Photo of Kristine C.
Apr 1, 2015
This card is wonderful!!!! Went to the bank Ive been with for over 6 years to help my older "adopted son", who came to live with my family, open a simple checking account and was told no because he didnt have a new TX DL with proof he lives here....I dont have him on any bills for proof of address and he doesnt drive yet and it was so frustrating to be told NO to taking his got the Bluebird card same day...he set it up on phone in car driving him to work (6 min) and when he deposited the cash on the card at WalMart it was more
Photo of Abdikadir M.
Apr 9, 2015
As far as renting car is concerned or buying fuel on the pump. They will hold your money for 15 days. Say your purchase was 20 bucks and you did swiped your card at the pump not inside. Then they will with hold 120 bucks for two weeks. You got to be avoiding those transactions
Photo of Charli D.
Jun 17, 2015
What if you pay inside? Every card Ive had did the 100 pre-authorization charge unless you go inside...
Photo of John M.
Mar 21, 2015
Great card for my needs though I have a bank account and do not have anything direct deposited to the card.

Registration on the BB website was a breeze as was setting up instant transfer of funds from my bank checking through either the desktop or Android app. It's also equally easy and very convenient to send $ to a friend's BB card, and all with no transaction fees. Take that, Green Dot and NetSpend!

My single complaint for my limited uses is that there don't appear to be many MoneyPass ATMs outside of Walmarts in the area, and they rarely seem to be in working order, and according to more
Photo of Beautyqueen T.
Mar 19, 2015
I like credit cards just not interested in one now I like prepaid cards
Photo of Dan J.
Mar 7, 2015
The very definition of bait and switch. They tried to get as many people to sign up for this by doing the double rewards dollars through Savings Catcher. Now? No more rewards dollars loaded to your Bluebird card PERIOD. No more double dollars. You get something that lets you get the money off of online orders ONLY. I just lost my only reason to shop at Wal Mart. I might still keep the card, but I doubt it.
Photo of Samantha M.
Mar 14, 2015
Walmart here in pr is charging 2% to deposit money into bluebird.
Photo of Karen G.
Apr 1, 2015
You can still load to your Blue Bird card via the website. I received an email that it is a glitch with the app that you can't load from there. But via the website you're good, it just doesn' t double :(
Photo of Lynda S.
Feb 25, 2015
I wouldn't give it any stars. Ok I got the pack from Walmart a few weeks ago to use with savings catcher. Loaded the card with $1.00. i come home to activate the card and I am told "Sorry, we are unable to approve you for an Account at this time. Thank you for your interest in Bluebird."Hello AE it is a prepaid card why can't you approve it?! So I called customer service and she said you must use a computer browser like Firefox, IE or Chrome. Doesn't work with IOS browsers. Really!!!!! you have an app for it. But guess what it won't let me activate the card more
Photo of Matthew B.
Apr 2, 2015
banks are carefully with so many companies getting hack lately its better to use a computer your modem has a firewall you router has a firewall and you computer has a firewall when i got my card i look to see what info was in the cookies i didn't find one thing about the card so there wasn't any info saved on the computer that hackers will look for:)
Photo of Ashley G.
Feb 9, 2015
Blue bird sucks. You can't deposit personal checks. Not at Walmart and not through their mobile app, because they use Certegy who declines checks for some vague generic reason. Customer service sucks and doesn't speak english
Photo of Kathy M.
Feb 3, 2015
I have the card trying to put my walmart saving catchers on it
Photo of Karen G.
Feb 3, 2015
You should be able to do it online or through the app. You need to link your Bluebird card though
Photo of Karen G.
Jan 25, 2015
I got the card to have my Wal Mart savings catcher bucks deposited to it. I also set up a direct deposit of $100 from my paycheck to it and this is my "Wal Mart" money :) I can see where there would be issues using this as your primary account such as not all merchants accept Amex an the holds they place when pumping gas. You probably could go inside to pay for your gas and only get what you need, inconvenient I know but what can you do. You can use any Moneypass ATM which are widely available for no fee. I love this card as a secondary more
Photo of Susie H.
Feb 12, 2015
is there a minimum balance? I am thinking about getting it just to double my Walmart savings catcher money and just use it at Walmart.
Photo of Karen G.
Apr 1, 2015
No minimum balance and even if you zero it out it doesn't close. Once you put more money on you can use it again. Also I used it for gas and didn't have any outrageous holds placed. This is a great pre-paid card.
Photo of George L.
Jan 24, 2015
'm a disable on Social Security had my SS deposited on American Express card every month for the past 2 years never had any problems NONE, I been reading about some bad reviews about this card and had to write a review to tell people hoe good the card was.

All this change when we went to Europe with my wife to visit our son, my wallet was stolen with my drivers licenses among several cards, one of them was the American Express Bluebird Card. When I realized that me wallet was gone, I went to the local police within 2 hours and reported it, I also call and cancel all more
Photo of Matthew B.
Apr 2, 2015
that not right that card is working great for you 1 star people like me look at how many stars companies has before buying there was 64 1 star rate for this so i am reading them to see what kinda of probs i am going have if you didn't like the card then give it 1 star but it sounds like you like it and it works for you
Photo of Charli D.
Jun 17, 2015
I don't understand how you start out saying how great the card is then go onto say "THIS HAS BEEN A NIGHTMARE DO NOT USE THIS CARD, THE FEES ARE LOW BUT THIS COMPANY IS A SCAM. SHAME ON THEM." Did i miss something or were you just contradicting yourself?
Photo of Lyria C.
Jun 22, 2015
He isn't contradicting himself at all. If people would read tboroughly before making replies on a comment then they would have a better understanding of the matter at hand. He clearly stated in the 2nd paragraph that "all of that changed" meaning the goodness of the card. I totally agree with him. No one should have to go through what he went through. Thank goodness your son came througg for you sir. I hope everything sorted out for you. :)
Photo of Orie S.
Jan 22, 2015
I've used several prepaid cards if the past few years and I have to say this one is the best, no fees with direct deposit, easy access to your money, bill pay options on the app, and the app itself is great and easy to use. Yes there are some small buisnesses that don't take American Express but it's easy to just get cash from an ATM. I've heard some people complain about using the mobile check deposit option because of how long it takes, but bluebird says right on it's website that it can take up to 10 days for funds to be avaliable so it gives you fair more
Photo of Aw S.
Jan 17, 2015
This card is BS, and here's why . . .

Okay, you get a flimsy pretend-looking card in the box that you can load at a Walmart checkout. And, surprise surprise, it works like any other card for point of sale transactions. That's pretty much where the "goodness" ends.

After that, they send you a "real" card that you have to spend time setting up and confirming and all that goes with setting up an account. So, it begins to lose it's "minimal effort" selling point pretty fast to reap any of the other functions of the card (like adding funds while NOT at walmart).

Then, expect your account to be suddenly "flagged" more
Photo of Kristine C.
Apr 1, 2015
Duh!!! How are they supposed to cash the check on their end to deposit it without looking at it. Its better than driving to the bank. And if you are on your phone snap a picture of front and back and attach it. Simple...not hard!
Photo of Matthew B.
Apr 2, 2015
this is the best pre-paid card to get there almost no fees for anything most of them you have to pay 3 to 5$ to load money on it then most of the others have all kinda fees have you ever got a prepaid card before any pre paid card you get you have to go to the website and fill in you info the thing i dislike is i don't like putting my SS number on website but that all cards i haven't found a card like this that doesn't have to many fees so get over it set up the card is just something you have to do more
Photo of Kirstin G.
Jan 11, 2015
I've been a Bluebird user for about 2 years, and I absolutely love it. No fee's no hassle, easy direct deposit, etc. We had an issue once where my card was charged at a Target in Texas(we live in Florida), and customer service was quick to fix the issue and send us a new card. So, I suppose customer service can be a toss-up just like anywhere else. The only drawbacks are, obviously, that many places do not carry AmEx, and the $2,000 monthly withdrawal limit only becomes an issue for me during tax time. There is a fee for withdrawal, however more and more gas stations such as Wawa, more
Photo of Matthew B.
Feb 14, 2015
Do u know of any way to bypass that 2000 monthly limit or if there's anything they will do for u to make an exception because its tax time??
Photo of Jeanna W.
Dec 4, 2014
My Card Is great But however has many draw backs Like some stores not taking American express anymore and this is becoming a problem However No fees makes it a great choice for direct deposit and linking to working at home sites. I would suggest it to anyone with little to , none , or bad credit !
Photo of Desiree C.
Oct 6, 2014
I love my card great costumer service, and I also get reward points on things.
Photo of Todd P.
Sep 20, 2014
This card is great, the customer service is horrible.
Photo of Abraham D.
Sep 19, 2014
this fucking card takes forever to cash a check!!!!! NO DO NOT SUBSRCRIBE. its the biggest scam in the market.
Photo of Kristine C.
Apr 1, 2015
No its not. Your check you are trying to deposit and clear is the hold up. It has to bounce from Bluebird to their offsite bank to your bank and because its Amex they are now involved which with Amex even credit card batch orocessing takes up to 5 maybe Bluebird isnt for you if you are using technology over airwaves to get money!!!
Photo of Matthew B.
Apr 2, 2015
this is the only pre paid card you can cash a check with...there are some banks that you can get checking accounts but you don't have over daft safe on it
Photo of Lori M.
Sep 15, 2014
This is a terrible card. They can never find your direct deposit for 48-72 hours after it's been sent, if done on Friday you won't get it until tues or Wednesday. Customer service puts you on hold to tell you they have no idea what's wrong. Then you find out they have had it the entire time, but won't release your money for what ever crazy reason they feel like. Don't waste your time or money with them. Even if it's a free ATM they charge you $2 along with whatever that ATM charges. If you use the card as debit they charge you. Your better off with the rush more
Photo of Cynthia H.
Sep 9, 2014
I personally. Love this card. Free to load. Free to use.perrrrfect. i just wished their operators knew their english,and knew the english meanings.
Photo of Samantha H.
Jul 29, 2014
I have had zero problems with my card (I actually recommended it) until today. I can not believe the HORRIBLE customer service from THREE of your managers that I received today. A hotel I recently stayed at double charged me. I three way called WITH the hotel manager to you guys to get my money back on my card. No matter what the hotel manager offered to do your customer service refused to help me for 8 business days. I do not understand how you can treat your customer in such an unprofessional and demeaning way. How do you not have a way to put money back on a card more
Photo of Patty D.
Aug 14, 2014
When I get done they won't have a very good review those are the most stupidest people working there hardly half of them speak english and that lady in disputes she is getting fired over what they done to my money it's not there's to keep it's the government's and they refused to send what was on my card back to them I am disabled with mental and physical disabilities and can't help it I get it sorry you went through that though my money is going back to my old card and off of this one.
Photo of Hollie H.
Jul 25, 2014
I finally gave up on bluebird after being loyal for two years. There are definitely some advantages and disadvantages.

Pros: Great features, easy access online(and a well working app for Samsung galaxy s4). The sub-account feature is nice, as well as the bill pay option.

Cons: A lot of vendors no longer take American express, It was always embarrassing to get to a checkout lane and then realize they didn't accept american express. Always be conscious of what credit cards they accept. I would always forget to check and if I would have only remembered I would have saved myself a few embarrassing trips to checkout lanes. Fees at some more
Photo of Fred Y.
Jul 17, 2014
You get 1 star because I can't submit a review without it and because until you have to engage with customer service it gives you alternatives you might not otherwise get elsewhere.

My daughter signed up for this and had direct deposit set up. Limited options for ATMs is an issue for cash withdrawals. Customer service is a joke. Options to get replacement card after hers was lost were ridiculous. Tried to go that route 3 times. Were told it would take a week. Didn't receive first one until almost 3 weeks had passed. Oops. By then she'd already requested a new one. Oops again. The only replacement card to arrive more
Photo of Jon T.
Jul 10, 2014
The card has outstanding features, but the customer service is HORRIBLE. Outsourced to a call center in India, which would be fine, IF the agents spoke English proficiently and were knowledgeable about the card and its features, but neither is the case. What's worse, is there is no email address available for customers to do business or get help by email. Great card features, but I'm starting to wonder if it's worth all the frustration and aggravation of dealing with the ill-equipped phone reps...
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Last updated on: Oct 6th, 2015 at 10:34 EDT

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