Bluebird Prepaid Card

bluebird card
Prepaid Card
537 reviews   Write a Review
Info about the Bluebird Prepaid Card has been collected by CardHub to help consumers better compare credit cards. The card issuer did not provide the details.
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Change my rating to: Excellent

Bluebird Prepaid Card’s Key Fees

  • ACTIVATION FEE None
  • MONTHLY FEE None
  • SIGNATURE TRANSACTION FEE Free
  • PIN TRANSACTION FEE Free
  • ATM TRANSACTION FEE $2.5

Bluebird Prepaid Card’s Highlights

  • You can withdraw cash at any ATM that accepts American Express® Cards, including the MoneyPass® Network of more than 24,000 ATMs, and Money Center Express machines at Walmart.
  • No foreign exchange fee.
  • Members can make Direct Deposits, pay bills online, add checks with the Bluebird Mobile App, and set up Sub-Accounts — a great new way to manage family spending.
  • Purchase Protection can provide coverage against accidental damage or theft of eligible items for 90 days from date of purchase, up to $1,000 per occurrence, up to $50,000 per Cardmember account per calendar year.
  • 24 hours a day, 7 days a week world-class American Express Customer Service.

Bluebird Prepaid Card’s's Additional Info

  • LIVE CUSTOMER SUPPORT Free
  • AUTOMATED CUSTOMER SUPPORT Free
  • RELOAD OPTIONS Direct Deposit, Cash Reload, Bank Transfer, Check Reload
  • CANCELLATION FEE Free
  • INACTIVITY FEE None
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Customer Questions and Answers

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I can't get approved to register my card online. I've tried everything they told me. Has anybody else had this problem?
Reply

Photo of Blake W.
Feb 10, 2016
There is no approval. Sign up at the website and activate your card. Must have SSN in order to activate. Easy as that.
View 1 More
22 Votes 37 15

How long after I make a check deposit until I can use it to make purchases?
Reply

7 Votes 17 10

Can I write a check for the initial load?
Reply

5 Votes 16 11
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Customer Reviews

Share your insights and review the Bluebird Prepaid Card.

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3.6 out of 5

537 reviews
42%
17%
15%
9%
17%
Photo of Barbara M.
Apr 22, 2016
Customer service is totally the worst. I tried on line and on the phone. I cannot get a person and have spent over an hour trying, That is Ridiculous !!!!!!!!!!!!!!!!
Photo of Brenda S.
Mar 8, 2016
i took me forever to figure out how to talk to a human. the automated system is deaf to the the word representative even though it says its an option. when the system prompts for ur account number if u put the wrong number in 3 times it automatically bumps u to a rep. i have never spoken to a rep without a heavy foreign accent and have asked politely for that rep that doesnt exist. as for the card its self.... after using it for almost a yr only about half the stores i shop at actually take it due to higher cost for the shops. u would think more
Photo of Dorresa J.
Mar 26, 2016
I have never had a bad experience with their customer service every time i call i always speak with an American agent never a foreigner as i don't like to speak with them either because i can barely understand them and they can barely understand me i am sorry that your experience with their CS was crappy if you have a twitter you can actually tslk to them about that they will answer faster on twitter crazy innit?
Photo of Mike R.
Mar 5, 2016
For all those giving low stars system is too hard for the brain inside the head that'd using it. Never had any issues with this card and it's way better then green dot no fees monthly. If you follow directions correctly first time setting up card you will never have issues and a second card can be given to child in collage and you can control how much is on card by transferring money and also keep track of it. So for all the negative responses on this page stick with cash and money orders seems to be best move if following card set up and directions is beyond your more
Photo of Tom Q.
Mar 4, 2016
Their card activation system is a joke.
First I tried calling. They said they'd send me an e-mail to verify that I was registered. They didn't.
Then I tried registering online. I gave them my social security number and all the information they needed. I tried again and again, but I couldn't get through. They kept saying my information didn't match. I couldn't logon, because they said my username and password didn't match, so I requested a new password. They gave me one. I still couldn't logon, so I requested a new username. To get that, I had to enter my information all over again. They kept saying there was something more
Photo of Dorresa J.
Mar 26, 2016
I have gone through exactly what you have i already had a card with them and i registered it with no issues but i was sent a different card when i set up my family account and it kept stating that i did not put the numbers in right or incorrect data i was very annoyed and frustrated so i called the number under their contact after verifying who i am i read the number to the agent on the line and she activated the card herself once she verified my account she explained to me that when you create a family account the username and email address is different more
Photo of Jason A.
Apr 21, 2016
You can talk to them on Twitter
Photo of Kevin N.
Mar 2, 2016
Bluebird is by far the best prepaid card on the market. I will qualify that statement by saying I have had issues with them, mainly with the "transaction hold" which feels like a hostage negotiation, but otherwise I challenge folks to find a prepaid card with such low fees. My payroll deposits are always available in a timely fashion, or early, there are free ATMs available and not just at Wal-Mart, you can write checks, and I have started to use the bill paying feature which has been terrific so far. For people like me who can't open a standard checking account at the moment this card has been pretty more
Photo of Lisa C.
Feb 28, 2016
I (tried) to use the the mobile ap to deposit a check, which they say takes up to 6 days to apply the funds. I assumed it was to ensure the check cleared. What they don't tell you is that they use a vendor to evaluate whether or not to accept the check. They check I deposited was rejected and even after speaking to a vendor rep I have no idea why. The information is proprietary and they won't tell you why a check was not accepted. They do not provide guidelines of any sort, which means any check can be rejected for any reason. Their excuse is that it more
Photo of Dorresa J.
Mar 26, 2016
Why didn't you go to a walmart and deposit the check onto the card that way? I didn't know bluebird even had a mobile app tbh i'm glad it did not go through for you bettrr safe than sorry their mobile app sounds kinda weak and a bit sketchy so the last thing I'd want is you to get your information stolen bluebird mobile app does not sound reliable or worth trusting stick with going to an actual store and they should have explained that to you could've saved you so much time and they were rude as heck to you instead of apologizing for their incompetence perhaps you should more
Photo of Kiteh C.
Feb 24, 2016
**DON"T DO DIRECT DEPOSIT FOR FEDERAL TAX RETURN ON THIS!!!**

They tell you, you can get your federal tax return, but FAIL to state. The return needs to list you as primary, if you are the card holder. Meaning its doesnt matter if you file married filing jointly, with your spouse's SS# on the return first. They will still reject it..hold your money. The IRS than will not receive "official" notice of the rejection until 3 weeks later..and a paper check will be mailed to you from there..given a total, quoting the IRS..a total of 8 weeks from your givin refund date to receive a check. I am soo upset more
Photo of Richard H.
Mar 4, 2016
That's any bank account period not just bluebird
Photo of RuthAnn L.
Mar 5, 2016
My husband received an email from Bluebird in early January that stated that the card holder's name needed to be first on our tax return in order for any refund to be deposited on the card.
Photo of Dorresa J.
Mar 26, 2016
Actually if you need help in regards to that they explain to you how it works and Richard is right that is with any bank NOT just bluebird and Mrs. RuthAnn that is with any bank go to any other bank and they will state the exact same thing the name on the refund has to match the account holder hsd his name gone afterwards they could also have him or you verify yourself and whatnot they can actually deposit the check they are being difficult but they are being cautious you could be committing fraud for all they know so they have to be careful.
Photo of Elizabeth S.
Feb 11, 2016
If I could give it NO Stars, I'd give it that! :(
I though I'd found a decent card; however, I found out today that they hijack your money for 7 DAYS so they can earn interest on it, I guess.
My story:
I had 4 orders from evine live that I cancelled.
When I placed the orders, my Bluebird funds (almost $300) were put "ON HOLD" on 02/08/11;
Evine contacted Bluebird on 02/09/16 the orders were cancelled & to release the funds to me;
On 02/11/16, my funds were still "ON HOLD";
I contacted Bluebird & was told their policy is to keep the funds "ON HOLD" for 7 days then on the 8th day to more
Photo of Dorresa J.
Mar 26, 2016
I've never gone through that before maybe it's the store you shopped at something like this happened to me at Max Federal Credit Union, At&t stated they sent the money back to my bank account but my bank kept insisting that they did not turns out At&t was right it was the bank they steal your money then act like someone other than themselves is at fault, i don't think I've ever used bluebird to shop online i swipe my card at walmart but when it comes to making huge transactions nope i withdraw the cash and purchase stuff that way.
Photo of Blake W.
Feb 10, 2016
Screw green dot. Pay $5 for the card and have no fees at any Walmart. Reload is free, no paying stupid amounts at the end of the month for not using your card. NO FEES. Except a non Walmart ATM for withdrawls. Have had it for about a year and a half and had no problems. The people complaining did it to themselves. Either buying something on a shady website or blaming amex for taking money when your son or someone else close to you is in fault. I have always received a refund for a mistake purchase within a reasonable amount of time. If you wait a week to more
Photo of Lana W.
Feb 7, 2016
I see a lot of people complainging about fees and gas holds. May I just say, you are going to get this with EVERY debit card. Unlike other prepaid debit cards however, you don't pay monthly fees. Another thing, if you don't know by now not to use a debit card at the pump you need to cut up every card you own and just stick with cash. You ALWAYS pay inside with a debit card/prepaid card. As far as your tax refund, that is not Amex fault the government didn't push yours through fast enough. As soon as the funds are posted, they recieve them. I get my pay more
Photo of Greg B.
Feb 3, 2016
bluebird is the worst card you can get they will lie about fees and direct deposts they claim you will get your taxes faster but you will not
Photo of Dorresa J.
Mar 26, 2016
Greg i think you're exaggerting they actually explain to you how long it takes for you to get your tax refund they don't tell you that you'd get it faster and if you watched the news you'd known that the IRS got hacked and everyone's information got thrown out of their system so they had to do everything over to make sure people did not get their information stolen i filed my taxes on the 30th of January and it was sent to my bluebird card on the 6th of February they don't have control over what the IRS does instead of blaming them for you not getting your refund more
Photo of Daniel K.
Jan 31, 2016
Barely any fees! Way better then any other debit card company. Ex. Green Dot. I Love My card. It works for online use. Never had any problems.
Photo of Angela C.
Jan 30, 2016
I love it! I will tell others how great it is!
Photo of Gary S.
Jan 28, 2016
I wanted to; do something different and purchase a Bluebird for now... I have seen not, so good outlook's from customer's but; I'll stay Low using my Bluebird (Only) travel purpose's... P.S. AE was an all time Favorite for TRAVEL when; I was growing up in the 80's early 90's...
Photo of Christie W.
Jan 26, 2016
I have had my Bluebird American Express card for almost a year now and had no issues until last Wednesday 1/20/2016 when I had unauthorized transactions on my card, I had called and filed fraudulent on the charges, they finally got back to me today on 1/26/2016 by email saying that they investigated it and they see that the transactions were authorized and they cant get the money back. NOT OK!! no one knows my pin but me, and i never made those transactions. it was a total of 168 dollars that i lost. Now i after receiving that email I had received a balance email saying that my balance more
Photo of Stevie P.
Jan 28, 2016
Strange, I had a similar issue but I did get my money back. Something from "consumerinfo.com" hit my card for $49.99 and they put it back the same day I called.
Photo of Kevin N.
Mar 2, 2016
While I have had a few issues with BB, mainly with the "transaction hold" time I don't understand where the complaint about them mailing you checks with your money is really warranted. There are ways to work to prove unauthorized transactions to get a refund but them cancelling your card and issuing you checks doesn't seem that bad.
Photo of Dorresa J.
Mar 26, 2016
I've had unauthorized transactions and they always fix it are you sure you didn't authorise these transactions and regreted it immediately afterwards people tend to do that and they try to say the transactions were not authorized then when it doesn't go their way they get mad also if you had your card how could anyone order stuff in stores or did they order stuff online because if it was in stores then i smell BS can't order stuff without the card being present it sounds like you're a victim of identity theft tbh you could've just closed the account altogether and had them deactivate the card usually they'd send more
Photo of Jamey W.
Jan 1, 2016
I got it because they had a limited promotion where they would DOUBLE your Walmart SavingsCatcher money. But, I have continued to use it. There are no fees except ATM charges. But, fees are waived with a compatible ATM. It's simple and easy to use the card, from adding funds to making purchases - online or in-store. It's an American Express and not all businesses will accept AE. But, that's not an issue for me, I give it 5 stars in the world of Prepaid!
Photo of Debby E.
Jan 1, 2016
A friend had recommended this prepaid card to me. I was very happy with it. There were no monthly fees which is a big plus to me. I had to call customer service twice, just to find out some information, and the reps. are very knowledgeable and friendly. I also like that it is simple to check out your account information online. I think it is one of the best prepaid cards out there.
Photo of Jamie H.
Dec 27, 2015
I really like using this card. I originally got it due to the Savingscatcher program at Walmart, but I find that the ease of reloading and the good customer service make it the best prepaid card to use. I also like that it is very easy to check the balance and transactions online, and that you can load it easily with more money at Walmart.
Photo of Daisy M.
Dec 27, 2015
I love this card. Igot it because I needed a card to purchase items off of Amazon. The application process was easy. I just applied on the internet and i received my card in a week. Soon after i put money on the card and it's free to do. No monthly fees or nothing. One bad thing is it isn't accepted everywhere. i wanted to pay my gas bill but American express wasn't an option. Other than that, i love this card.
Photo of Caitlin K.
Dec 22, 2015
When I was looking for a prepaid card, this one jumped out at me. I had spoken with others who used it and were pleased. The application was simple and the card is easy to use. I have never had any trouble using it to pay for items online or in stores. I highly recommend this card for those looking for a prepaid card. Customer service is wonderful if you experience any trouble as well.
Photo of Sherrie W.
Dec 18, 2015
I initially got the Bluebird Prepaid card for a promotion with Walmart's Savings Catcher. If I redeemed my Walmart Bucks to Bluebird, I got double the money. But after the promotion was over, I found myself loving this card. There is no fee to reload the card and I can reload the card with a machine at Walmart. That was very easy. The card is pretty convenient, when I have money loaded on it, I can use it a lot of places, but I did run into at least one store that didn't take American Express so that was inconvenient. It was very easy to apply online for the card more
Photo of Lydia W.
Dec 17, 2015
I've been using the AmEx Bluebird Prepaid Card for about a year. I got it primarily to use for transferring some money I make from working online, but since getting it, I find that I use it for so much more! Transferring money via my Bluebird is so fast and easy. Transfers go through within minutes. My deposits are handled smoothly and quickly. I use their app to find compatible ATMs, so there's no fee for withdrawals, but on the few occasions that I've not been able to locate one, the fee is comparable to my regular bank account.
Photo of Joy T.
Dec 14, 2015
I use the Bluebird Prepaid Card to transfer some of my money that I make online. I love this card, and it's ease of use. This is not a debit card, so I don't use it for my purchases. Whenever I want to make an ATM withdrawal, Bluebird makes my transactions go smoothly each and every time. The ATM fee is relatively low compared to other prepaid cards that I've used in the past. Overall, I feel that Bluebird is a perfect card for those with or without a bank account. This card would also be ideal for college students! Parents can easily load the card with money every month more
Photo of Eric T.
Dec 11, 2015
I've had no issues whatsoever with AmEx Bluebird. It's actually a rather nifty little card to keep in your wallet even if you have a traditional bank account. My work direct deposit hits my account two days sooner than a traditional bank, and if you use US Bank for your withdrawals, it's free!

These negative reviews are from inbred, Walmart-shopping hicks that have hot knifed too much dope. They can't even spell, ferchrissake. Bluebird isn't a debit card and shouldn't be used like one. Don't use it at the gas station, don't use it at hotels and don't assume all merchants accept AmEx. Instead, hit the ATM on your way more
Photo of Kyle T.
Nov 24, 2015
Unlike a lot of reviewers here, I have had no trouble at all with my Bluebird Card.
I have moved money to and from other cards with no problems, and the transfers are done in seconds.
There is even a review button to make sure how much you are doing and what the total will be when you are done.
That comes in handy when you are no good with numbers.
It is limited to where you can use it.
But if you withdraw money from an in house ATM, there are no fees.
And most Walmarts have one.
Photo of Julie R.
Nov 1, 2015
If i could give zero stars i would. I had a bluebird card associated with my SSN and such. I called today to request a new card because i lost mine. They told me they had NO RECORD of me. I remember purchasing my card at Walmart and loading money on it. They entered my SSN, birth date, and such and they said im not associated with them. The worst part about it is i had money on it. I NEVER AUTHORIZED THEM TO DELETE MY ACCOUNT. Do not get this card. I will be talking to attorney since they violated their rules.
Photo of Blake W.
Feb 10, 2016
That doesn't make any sense. You must have done it wrong. As soon as I got the card I called them and gave them my info. 2 weeks later I got my reloadable card in the mail. I lost my card and called them to send a new one and got it in 5 days. Its also best to make an account online as well though that wouldn't affect your problem. If you got a card in the mail then they have your account. If you did all the steps above then you must have done something wrong.
Photo of Dorresa J.
Mar 26, 2016
You probably did something wrong and I have never known them to just delete someone's account without their consent in fact I don't even think they can delete your account only you can do that and you can do that under your account also they don't ask for your social security number when talking to them they only ask for the last four of that SSN you're either tryna ruin a scam or you did something wrong like Blake said. You purchased a temporary card not the actual card they send it to you within 5 to 7 business days you can contact a lawyer but ultimately this seems like more
Photo of Action J.
Oct 27, 2015
The only positive is that you can deposit cash at walmart and there are no fees unlike regular banks. If you want to deposit checks though, look elsewhere. I tried to deposit check #2, after the first check was deposited no problem but it took forever for them to clear it. Check #2, which was deposited after the first one cleared, was instantly rejected with no reasons given. I also have Ally bank and all of my checks were cleared the second day. Checks were deposited via respective mobile apps.

The only reason why I'm keeping my bluebird account open is for cash deposits. I don't have a regular brick and more
Photo of Kristina P.
Oct 12, 2015
This card was great until I actually wanted to add funds from my bank account. I followed their rules. The account was in my name, it was under the monthly limit, and it was even the first account I tried to link.

I was then locked out of adding any funds at all. I got an email that asked me to upload photo is and a bank statement. I did so and received a new email that said I needed to call them because my documents were not adequate.

I called them up and had to speak to someone with a very thick accent. It was difficult to understand and very more
Photo of Dorresa J.
Mar 26, 2016
Maybe your bank wouldn't approve of it you know banks can do that right? My bank rejected being added to paypal also i would not add my bank account to bluebird you are asking to have your money and personal information stolen from you be glad it did not go through as for the check they're supposed to send it'll probably not be when you want it but they will send it question is will you be able to actually cash it in.
Photo of Azuredee T.
Oct 2, 2015
So far I love my bluebird since it doesn't cost anything to put any money on it or to withdraw. But the only problem is my walmart is a 20 min drive from where I live and I don't have a car so I was wondering, can you reload it any where or just at walmart? Is there any way I can reload it at Sheetz or Rite aid or at a local bank even if I don't have a bank account with them? I really need to order something offline for my Jewelry in candles business but I can't find a ride to Walmart to reload my card. Is more
Photo of Jeffrey D.
Sep 22, 2015
This card has made my life better... I get paid as soon as my job sends it not wait time so I get paid two days earlier than anybody else at my job... Different jobs might not put out checks as early as mine..
Photo of Laura L.
Sep 15, 2015
I thought this card would be accepted everywhere but it actually is not accepted at quite a few places. Also, it can not be used as debit, only credit which means no cash back and unless you go to a wal mart atm you get charged an ATM fee and a fee from bluebird for every ATM withdraw. However, it is not terrible. There is no monthly fee and once I learned the places I can't use it, it has been okay.
Photo of Dorresa J.
Mar 26, 2016
Hate to break it to you Laura but have you looked around lately ? Hardly anyone accepts American Express they usually stick with visa and discovery also once Walmart's atm was down so i had to use BBT atm machine they charged me $2.50 but not once did bluebird charge a fee as they specifically state that they don't maybe that bank charged you multiple times my sister went through the same thing turns out it was the atm machine fault it was a glitch in their system not bluebird Compass BBVA ended up reimbursing her money by sending her a check the only thing i can agree with you more
Photo of Ronni D.
Sep 10, 2015
So far I like everything about it I didn't know they charges a $2.50 fee for atm withdraws but that's OK there is no other charges
Photo of Tamara H.
Aug 31, 2015
I've had this card for a few years now because a friend recommended the card. Bluebird has never failed me!!!!!
Why'd I give it 5 stars? The pros outweigh the con's! I have minor issues, but overall, I LOVE my card!!!

Pros:
- You are not charged to replace a card.
- No bounced checks: It will allow you to write checks for only the amount you have in your account.
- Set aside accounts (I use these accounts for saving). You can transfer money between accounts without a fee!
- Sub accounts: Allows you to add additional cards to your account for your children.
- Bill pay
- Direct deposit. You will not be charged an ATM more
Photo of Kory C.
Aug 30, 2015
We have had this case for 3 years or so, but just recently started have paychecks deposited on it. Everything was fine until we tried to have my pell grant refund deposited on it. They rejected it!! They can't even tell me why except it's not a gov't refund. Really?! We were really counting on the money!! Then you have to wait days to have it rejected sent back to the school etc. I've read similar reviews where people have had similar problems with their payroll checks. Can you imagine not getting paid?! Then if you go read all of the small print they say they have the right to more
Photo of Greg B.
Feb 4, 2016
same thing with my tax return
Photo of Leigh B.
Aug 20, 2015
I HATE this card with a passion! I gladly would have given negative stars for the bullshit I've had to endure.I have had Nothing but problems trying to get money off of it, even at Walmart where I'm supposed to get free cash withdrawals,no such luck! I had to use a regular atm where I paid the atm fee and another $2.50 from American express,because it wasn't a money pass atm. I paid $5 to get MY money out and twice I've had a merchant screw up and cancel my transaction only to not be able to use the card because the money gets put on hold for 3 to more
Photo of Madison G.
Aug 16, 2015
why does bluebird need your SS number? I don't use ATM I just want a card that I can put money on and save up
Photo of Stacy F.
Aug 16, 2015
I have never had SUCH POOR SERVICE. VERY DISAPPOINTED WITH THE CUSTOMER CARE. ..WOULD NOT RECOMMEND THIS CARD FOR THAT REASON! !!
Photo of Darlene B.
Jul 25, 2015
I don't like blue bird , cause I got a blue bird card and before I could UAE it they cancelled my card for not fault of mind . This is the worst card I have ever had ! And I had money on my card and was told they would be sending me a check for what I had on the card it's been over two weeks and haven't gotten my money back yet !
Photo of Teresa M.
Jul 15, 2015
I have had Bluebird for 3 years and have occasional issues, but the issue I am having now is AWFUL! I made a purchase at a retailer, the transaction was wrong so they voided and rerang it correctly. The first problem is that the transaction was voided and not returned. Don't EVER let anyone void transactions - it becomes a huge nightmare. The voided transaction was for $111.67, the new transaction for $95.24. The merchant told me the $111.67 would go back to my card within 24 hours. Well, it's day 5, and I still don't have my money. I have called Bluebird 4 times, and the answer I got more
Photo of Amanda A.
Sep 21, 2015
Do you have your refund now?
Photo of Lawrence M.
Oct 16, 2015
it takes 8 days
Photo of Kristy L.
Jun 10, 2015
I bought a bluebird card a couple months ago and have had nothing but problems! I paid my phone bill online and the payment never went threw, the phone company said it was a card error, long story short bluebird took the money off my card and is now making me wait 8 days to get my money back when it was their fault. And they have HORRIBLE customer service.
Photo of Harold C.
May 29, 2015
I love my bluebird card. We get our savings from the Walmart Savings Catcher added easily and they double it! We save up for a couple months until we have between $15 and $25 then transfer to Bluebird and it is doubled. Only downside is we have still not received our permanent card yet. Got to call customer service to get one sent.
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Last updated on: Apr 28th, 2016 at 4:37 EDT

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