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Direct Express MasterCard Prepaid Card

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Prepaid Card
94 reviews   Write a Review
Info about the Direct Express MasterCard Prepaid Card has been collected by CardHub to help consumers better compare credit cards. The card issuer did not provide the details.
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Direct Express MasterCard Prepaid Card ’s Key Fees


Direct Express MasterCard Prepaid Card ’s Highlights

  • When you sign up to receive your Social Security or Supplemental Security Income benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check, losing your check, or having it stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on your payment date.
  • Use your card to withdraw cash from Automated Teller Machines (ATMs), make purchases at stores that accept Debit MasterCard®, and get cash back when you make those purchases. You can also use your debit card for online bill pay and to buy money orders at the U.S. Post Office.
  • No monthly fees, no hidden fees and most services are free.

Direct Express MasterCard Prepaid Card ’s's Additional Info

  • RELOAD OPTIONS Direct Deposit, Bank Transfer
Apply Now
at Comerica Bank’s
secure site

Customer Questions and Answers

Don't see what you're looking for? Submit your question about Direct Express MasterCard Prepaid Card to our community.

How do I put money on my Direct Express?

Photo of Card H.
Nov 13, 2015
Unfortunately, you cannot personally deposit funds to your account, as this card was designed specifically for the delivery of federal benefits. With the exception of credits from merchants where you use the card, only federal government agencies can add funds to a Direct Express account.
35 Votes 46 11

Do I get my Social Security money early?

Photo of Card H.
Dec 8, 2015
Unfortunately not. Your payments are automatically deposited to your debit card account on the same day that you currently receive your regular paper check. Hope this helps.
26 Votes 35 9

Which ATM doesn't charge fees?

Photo of Card H.
Dec 30, 2015
You can find a surcharge-free ATM near you using this tool: . You are entitled to one free ATM cash withdrawal for each deposit made to your account. Each additional withdrawal will cost $0.85. Hope this helps.
19 Votes 30 11
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Customer Reviews

Share your insights and review the Direct Express MasterCard Prepaid Card .

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3.2 out of 5

94 reviews
Photo of Amy L.
May 13, 2016
I think this card is horrible. I had someone call and get a replacement card while i was incapacitated, they spent over $4000 in 9 months. I sent proof that it could not of been claim was denied. Last month an online company got my info amd repeatedly tried charging different amounts on my card. Only one charge for 44.87 went thru because I had no more money on my card. Direct express recieved, reviewed amd denied my claim in 3 days! They say your funds are secure, this is not my definition of secure.
Photo of Tamica C.
May 10, 2016
I never got my card with benefits from social security
Photo of Janice R.
Apr 29, 2016
Usdirectexpress just wiped out my account for $540.00 and left me with $2.08 to last me for 10 and I can't seem to contact anybody about it. The customer service acts like they don't want to be bothered with me, but left almost penniless. I see here on facebook this has happed to other disabled veterans where usdirectexpress apparently steals all your money and you claim transferred it because your personal information was used to get the money. I live alone and no one been to my home or near computer, I also have card and have not disclosed this information to anyone. I have been locked out of the more
Photo of Tamica C.
May 10, 2016
Me too 973 gone
Photo of Samantha H.
Apr 18, 2016
Accured multple late fees on billsbdue to Direct Express cancelling and reissuing my card WITHOUT my permission. They lost all funds in the transfer. Told have to fill out fraud claims to get it back. 2 months and no forms received. I used the savings option as well. Funds are suppose to be transfered to be available with in 24 hours. Four days and still can not access my money. Spoke to several customer service reps and 2 supervisors. Was told to "f" off, hung up on, and lied to multiple times. Supervisor said the only soulution was to go back to paper checks, cancel their service and not recover more
Photo of Beth K.
Apr 15, 2016
Hate the fact you cannot use direct deposit from other sources ( child support, it comes from gov agency) or deposit checks. Would be beneficial to keep money in one place!
Photo of Kathryn I.
Mar 19, 2016
When asking yourself where are my funds; The answer is no one knows! Not Social Security or this Debit card company. It took me about 2 weeks to
contact anyone & another week to find out no one would take responsibility for it's loss. Noone takes responsibility for your loss!!!!! You never get a statement to prove your loss. Such as myself back in November of 2015 they told me they shut my account off because they thought someone from Japan was using it. They made me get a new one for December & pay for it too!
Then in December they just shut it off for no reason. Good more
Photo of Samantha H.
Apr 18, 2016
Same thing just happened to my husband. We were completely screwed.
Photo of Robert S.
Feb 26, 2016
no reload idea is bad because what if you have a eft withdraw at end of month and dont have funds to cover it? thanks for the problem,now what?
Photo of Jana D.
Apr 25, 2016
I totally agree with Robert.. Need to be able to reload it if it runs out. most people buy stuff online and you have to have a prepaid card to pay it..if not..your screwed.. Everyone takes credit cards these days and believe it or not..I went to check into a hotel not long ago and they" refused" to take CASH.. REFUSED CASH!!! FOR REAL? I MEAN WTF...THATS CRAZY.
Photo of Brenda A.
Feb 10, 2016
On Feb 4th someone in Mexico made fraudulent transactions on my account. Direct Express finally did a fraud suspension on my card when I only had 4 cents left. I asked them why they did not freeze card when the first transaction was made and they stated they tried to call me. I had no missed calls or messages on my phone. I answered all their questions and they said they would send fraud paperwork for me to fill out. They stated I could get a provisional credit as long as they get that paper work within 10 days. Well I have yet to even receive the paperwork. I called more
Photo of Samantha H.
Apr 18, 2016
Been waiting 5 weeks for fraud paper work. They said we have to fill out. Only it wasn't fraud from the outside. They cancelled and reissued another card without permission and lost funds in the transfer. ??? Was also told to F off by a person claiming to be a supervisor.
Photo of Thomas K.
Feb 10, 2016
these cards are easy to be cloned and scammed to be used to make purchases cleaning out your card account when this happens you will have to file a dispute which can take months in the mean time you starve to death with no money to live on ,go to a bank open up a checking account many are free get a secured debit card with a chip in it they are protected if someone scamms money from your checking account the bank will deposit the funds in your account pending the investigation directexpress will not and they will drag their feet and will take you months to recover your more
Photo of Annette B.
Feb 8, 2016
02/03/16, my entire disability check, $851.00, was stolen by someone who on 1/27/16 at 11:46 p.m., changed my address, got a NEW Direct Express debit card using my information but a Florida address. I live in Georgia. I've been given the runaround with Direct Express and Comerica. I've sent emails all over the place. SSA shouldn't recommend this company to ANYONE. It's absolutely RIDICULOUS!!! My disability money should be safe but obviously it's not. I'm praying I get my money back. I'm on disability for a reason and I need to keep my doctor's appts. and buy medication.
Photo of Thomas K.
Feb 10, 2016
i am in the same boat contact the atty general for help i am going to after that small claims court
Photo of MrsMichelle K.
Mar 10, 2016
The same exact thing happened to my mom yesterday we live in Texas and they made transactions in Florida.
Photo of Angenetta W.
Jun 10, 2016
the same thing just happened to me
Photo of Paul J.
Jan 20, 2016
Direct Express customer service is horrible. There was a fraudulent transaction on my card January 1, 2016, my card was frozen on January 2, 2016, I spoke with the Direct Express Fraud department on January 3, 2016 to confirm I did NOT make the transaction. AFTER that phone call Direct Express released the funds to the fraudulent "person". Now Direct Express is telling me I will get my money back after their 45-90 day investigation IF my dispute is approved.
Photo of Thomas K.
Feb 10, 2016
atty generals office
Photo of Tierra D.
Apr 8, 2016
The lady was being rude to me
Photo of Ivy S.
Jan 11, 2016
I've been receiving Social Security benefits on the Direct Express card for several years. All was fine till I tried to use my card the other day and it was declined. I called Direct Express 14 times (kept being put on hold, then disconnected) before finally speaking to a supervisor who could explain why my card was not working. Someone in another state had made purchases, in person, for almost $1,200, even though my card has never been out of my possession. I've filed a dispute and am waiting for forms to fill out, even though I answered dozens of questions while on the phone with them. I've been told more
Photo of Kathryn I.
Feb 8, 2016
They did the same to me but I've not found the place to place my complaint. They told me that SS took the money as "Cash Settlement" I called SS & they said that there is no ability to take the money back. First SS recommend this form of transaction then they deny any responsibility & Direct Express Debit takes no responsibility. I was forced to ask a friend for a loan & it has put me in the rears for months. Do you know how to contact this outfit? Again I have taken all my monty payments from January 2016 forward & had them transferred to a Federal Savings more
Photo of Thomas K.
Feb 10, 2016
i got shitty credit i went to chase bank and opened a checking and savings account totally free but yes pull all your money out as soon as possible if you need a debit card buy one for om walmart for 5.00 activation fee put just enough on the card to pay what ever on the internet etc this way if someone steals the card or clones it because of no chip installed on a secure card your not wiped out of your money
Photo of Angela H.
Sep 24, 2015
The Direct Express MasterCard Prepaid Card seems like it would be a good option for people who are receiving government benefits. I wish I could find something similar for myself. It would be a handy alternative to PayPal or Amazon Payments.The prepaid VISA cards I have used charge a $5 activation fee. I like that this card is basically free.
Photo of Heather H.
Nov 18, 2015
i have found a card through american express called 'serve" it has way better fees than a traditional prepaid card. and it was free to get. i have also used it and when there is money on there it only charges a monthly fee of $1.00. online account access and have never had a problem with it.
Photo of Kathryn I.
Feb 8, 2016
Find a Federal Credit Union in your neighborhood. I have one that supplies checks & a debit card. NO FEE!
Photo of Val S.
Sep 4, 2015
I would not use this card for VA disability payments. I lost my card and they claim for $13.60 they would send another UPS and I should receive it in two days. They were supposed to email the tracking number which they never did. Trying to call customer service is a nightmare. Anytime you call, early in the morning, afternoon, late at night, they , message is always they are experiencing a heavy call volume and immediately hang up. They do not have a customer service option when you cal the number. I am without money right now and don't know when I will get my card. I plan on more
Photo of Susan C.
Jan 7, 2016
They just did the same thing to me. My card was expiring DEC. 31,2016. I called them weeks ahead of time for a new one but it never came. When I called them back in January and told them it never came,they told me it was returned to sender.... That's a lie. No one lives with me and my mailbox is locked... Either they sent it to the wrong address or they never sent it. So they mail the card and I get it they charge me $13 and some change. I shouldn't have to pay for their mistake. This is not fair and I don't think I am gone more
Photo of Thomas K.
Feb 10, 2016
file complaints to the atty generals office in your state and your politician its election time someone will act
Photo of Robert R.
Aug 25, 2015
Does my Direct Express Social Security Debit card need the new Gold Chip on it? And because I live full time in another country out side of USA how do I get the Gold Chip to put on it?
Photo of Thomas K.
Feb 10, 2016
yes for a secured card they can't be cloned not a good idea to use a un secured debit card out of the country if you do pull all your money out if your card gets cloned they will clean out your account direct express dont put money back in pending your claim
Photo of Freddie L.
Aug 4, 2015
The customer service is deplorable.
Photo of Tierra D.
Apr 8, 2016
How come
Photo of Stephen C.
Jul 30, 2015
card was fine till over 1000 dollars was fraudulently charged against it in the UK. I have had 5 conversations with service reps so far and still dont have a claims form they send you to fill out. Of course they tell you you have 10 days from when form was mailed to get it back to them. At this rate Im sure Ill be denied for being late although it was no fault oif my own. Soon as I get this straightened out or find out if they are just ripping me off this card will go through the shredder. Im sorry I ever heard of this company and more
Photo of Dequon T.
Jun 28, 2015
Great card and it saves your checkes
Photo of Chett E.
Jun 12, 2015
Overall, the Direct Express Mastercard Prepaid Card (say that 10 times fast) is a good card for a prepaid card. You don't have "credit" or a "credit limit" but you can put money down and that gives you a way to make purchases with a card if you don't want to use cash.

ATM access is pretty convenient as well, some people seem to have issues finding a no-fee one but I had no issues finding them in my area for withdrawals. And even then the fee is very small.

Besides that, no monthly fees or maintenance or anything like that which is a big bonus to me.

Contrast this with a more
Photo of Tammy J.
Jun 8, 2015
All in all, it's not a bad card and I've never had any problems having it accepted. So, basically, it does what it needs to do. My biggest problem with it comes when I need to withdraw from an ATM. Sadly, it's very hard to find an ATM that doesn't charge me fees and the ones that don't are so far out of my way, I pay more for gas than the fees. It's not a lot, but they can add up overtime and when your income is limited, it's a pain.
Photo of Caroline R.
May 12, 2015
The Direct Express MasterCard Prepaid Card sounds like a pretty good card. The only downside I can see is the fairly small fee which the card issuer assesses for ATM transactions. However, since there are no other fees, this is definitely a card worth looking into.
I have used the WalMart Money Card and think the Direct Express MasterCard Prepaid Card is a better value because, unlike the Walmart Money Card, there is no monthly fee or card loading fee.
Photo of George S.
Apr 19, 2016
I've used this card for a couple years now. Only problem I had was my card began to be often declined. Then I attempted to use it one day And the account was frozen. I'm in Louisiana but someone in California attempted to withdraw $800 at a nail shop lol thank God Direct Express caught and denied it. Inconvenienced me for 3 weeks awaiting on a new card. My social security and VA payments go to Direct Express. Not a bad deal
Photo of Tim A.
Apr 29, 2015
I started using this card this month. IT is great never any problems when I called cs for a question, so some of these complaints I don't understand
Photo of Max J.
Apr 23, 2015
The Direct Express MasterCard Prepaid Card is very much like other prepaid cards. You put money onto it or have money transferred to it and then you can use that when you use the card. The upshot is that it's a great way to build credit, you don't have to worry about payments, fees, or any interest, and it is a safer alternative to cash.

The downside though is since you can only really use your money, it's not necessarily as useful as an emergency backup. But it's still a great option to have in your back pocket if you can't or don't want a standard credit card.

But, if you more
Photo of Lauren B.
Apr 7, 2015
The Direct Express Prepaid MasterCard is really useful if you receive Social Security or SSI. There is no activation fee, monthly fee, or signature transaction fee. You can use the card at ATMs for a small fee of $0.85. A similar card is AccountNow Prepaid MasterCard. The Direct Express is better because the AccountNow charges a $4.95 activation fee, $1 transaction fee, and the annual cost is $144. The ATM fee is $2.50. However, the customer service for the Direct Express card is terrible. If you have any problems, they will not help at all. So be careful because if you run into any issues, they will not resolve them.
Photo of Roberta L.
Mar 23, 2015
I think that Direct Express Prepaid MasterCard is good for those receiving government funds. It works in most places since it is a Debit Mastercard. It makes paying bills online easy and you can use it at the post office to purchase money orders that is conveniet. It does not have any fees and the ATM fee is only $0.85 which is less than a lot of other cards. This website is also convenient and makes it easy to link a bank account to the card. I would recommend this card to anyone looking for a credit card for their benefits check.
Photo of Jason H.
Mar 19, 2015
Don't waste your time with it! These people direct express have working for them are very rude and don't want to help you except get you off the line. I actually have been hung up on three times for trying to find out about my account . Their courtesy was terrible and their professionalism was extremely unorthodox. I don't give stars or good compliments or recommend anyone to direct express.
Photo of Stephen C.
Jul 30, 2015
what he ius saying is 100% true given the experiences I have had with them. They act like they are on a timer to see how fast they can get rid of you and usually extremely rude
Photo of Jaron C.
Mar 6, 2015
It seems like this is a decent value prepaid card: no fees, free customer support, etc. However, the fact that there is an ATM fee kind of bothers me. I have little doubt that there is some incentive for MasterCard to have people tying their Social Security of Supplemental Security Income benefits to a card, I just don't know what it could be. Something isn't right here.

I understand that there is a certain amount of convenience involved in not having to cash a check, but nowadays a lot of banks allow you to deposit checks with a smartphone. Obviously, not everyone has access to a smartphone, but cards like this more
Photo of Susan C.
Mar 7, 2015
its to save the government the cost of righting and mailing those checks. so you have a choice this card or a bank account.
Photo of Billy F.
Mar 27, 2015
I have been using one of these cards since Dec. of 2013. I've never had a problem of any kind. I have read a lot of reviews by people with complaints about their customer service representatives though. I can't speak to that directly though because I've never needed them.
Photo of Cheryl K.
Mar 4, 2015
I'm one of those that screwed up my checking account and have no other means of receiving my benefits except through this card. So far I have had no problems. I wish you could deposit money onto the card but you can't. I use the cash advance feature to avoid fees. I just hit a bank, go in and get cash from a teller. I wish they had a free app for this, but they don't. So I just look up my info on the website. Now if only some places I do business with would stop charging convenience fees, that would be nice.
Photo of LeighannandCaleb S.
Feb 18, 2015
I like the features of this Direct Express MasterCard Prepaid. I think it would be ideal to allow people to not worry about checks floating around in the snail mail system. The lack of fees is definitely also a vote in favor of using this card. I mean it only has $0.90 fee for ATM withdrawals. That's better than most other credit cards which charge like $3-5. Kind of a perfect balance of use it when you need and don't worry it about in between.
Photo of Angela A.
Jan 20, 2015
The only reason for one star was to right this review . Haven't been able to get fraudulent charges reversed on two occasions and I have spent the last two hours trying without luck to find routing/account numbers. What a crock, just another way for uncle Sam to give to us, no lube included.
Photo of Susan C.
Mar 7, 2015
I have not had that issue in my 6+ years. Iv gotten funds back and new cards but this issue i have is the worst. It was fixed but i ended up paying for new card because they put a hold on the credit part of the card. that was bs and there issue not mine. but i have new card comming and will be here. problem fixed
Photo of Chelsea S.
Dec 30, 2014
Hey, this Direct Express Mastercard Prepaid card doesn't sound too shabby. Only .09 cents for an ATM transfer. I've had cards like this before that charges more than that. After having read the other comments I'd be hesitant to sign up. Somethings that are too good to be true really are.
Photo of Patti K.
Dec 10, 2014
This card is not one that should be used. This company is a fraud. If there is any issues with your account you will not get it resolved. If you lose your money and did not authorize it they do not care and you will not receive any help from them. I personally am doing what I can to let people kknow the truth. If you have any other option, use it. There are other prepaid options if that is what is necessary.
Photo of Susan C.
Mar 7, 2015
iv gotten funds back and they issued a new card for fraud recently. I have had this card for over six years and no issues till yesterday. i do plan on getting it resolved though my issue is i cant use the card where its swiped as credit for some reason. but as for your issue i have been able to take care of them with this card with a simple phone call.
Photo of Scott C.
Dec 7, 2014
They may sound convenient but I warn anyone considering using Comerica US Direct Express, you will absolutely regret it! If you are lucky enough to never have an issue or reason to contact them, then perhaps you might be led to believe they are fine, but the moment you need to contact them you will begin by realizing there is one phone # and a useless address by which to contact them. The number will put you in queue for an average 20-30min wait time if they answer at all, and then be prepared to deal with the rudest and most unhelpful creatures. Most importantly though, don't do as I more
Photo of Susan C.
Mar 7, 2015
i have had no issues with contacting them and had issues taken care of the only issue now after 6 + years is its declining credit swipes at the moment i have faith that will be taken care of as well. i wonder about these issues you have as did you really identify your self properly??????
Photo of Ivy S.
Jan 11, 2016
My experience with them over the past week has been horrible. Scott Carey is not exaggerating at all. My funds were stolen and it's been a nightmare trying to get them replaced.
Photo of Dave B.
Dec 4, 2014
Be aware, this is not a traditional bank card. It is not tied to your bank account; rather it is a re-loadable card, much like a gift card that is controlled by an external bank. If you have no other option on the matter (I’m not one to judge) then the Direct Express MasterCard Prepaid Card is an option for you to consider. With all financial actions, it is in your best interest to thoroughly investigate your options.

That all being said, the terms of this card as posted above are correct. Be aware of the ATM withdrawal fee following your one free monthly withdrawal is 90 cents per transaction. more
Photo of Alex B.
Nov 21, 2014
The Direct Express MasterCard Prepaid Card is a pretty standard prepaid credit card.

No monthly fees or interest of any kind but you only have the money you put on it yourself.

Be careful not to lose your card though, without that you can't access any of the money you put on the card until you receive a replacement, it's not like a normal bank account.

Good way to build credit, good terms, go for it.
Photo of Danny R.
Feb 11, 2016
How long does it take to get a replacement card
Photo of Mark H.
Oct 21, 2014
Like a lot of things it works well, until it does not. Had an issues with some online fraud on 10/14/2014.
I reported it a couple hours after it happened and was told it should be refunded in 5 days.
7 days later I called back was on hold for long time talked to CS then was transferred, on hold a very long time, almost 30 minutes. I was helped by Anthony who was not just unemphatic but rushed and rude. He canceled my card before consulting me, leaving me in bind. With no cash on me I could not wait for USPS and was forced to pay for express more
Photo of Anna M.
Oct 6, 2014
This is the weirdest setup one can imagine. Uncle Sam has made a sweet deal with Comerica Bank who offers this card. First of all, this isn't a conventional Bank Account where you can walk into a bank and make a withdrawal. This is a Card Account which is your one and only access to your funds. You are not even provided with an account number & routing number although both are available at a local Social Security office upon request. The routing number by the way is 041000124. You may find it hard to believe, but monthly statements are NOT available on their website. Like I said, it's really more
Photo of Mark F.
Oct 3, 2014
What I don't like: I'm trying to get through to Direct Express about an Fraud Issue posted on my account and you cannot get through, I've been trying for almost 6 hours and I keep getting the same message, heavy call volume call back at later time. I need to know what's going on with my account. What I like: convenience.
Photo of Anna M.
Oct 6, 2014
File a complaint with the Texas BBB which is where Comerica Bank is located. You'll hear from the bank in no time flat.
Photo of Mark H.
Oct 21, 2014
They also cancel your card without telling you. Then you either have to wait a week or more for USPS to send card or pay 13.50
Photo of John R.
Oct 1, 2014
The Direct Express MasterCard Prepaid Card is a great card for seniors or for people on SSI. There are no additional fees unless you use it for ATM withdrawals, and it makes access to your funds very easy. In addition, you get cash back when you use it for purchases! It's very similar to my Citi Preferred Rewards card. This card is pretty much a no-brainer!
Photo of Anna M.
Oct 6, 2014
There is a fee if your card is closed more than once and a replacement is sent. One replacement is free but not the subsequent ones. If you want your new card overnighted, this is an extra I believe $13.50. The card replacement after the first one is $4.00. The total is $17.50 while you're sitting tight and waiting for your new card to arrive. Besides if you rely on this card to pay your rent and then boom, you can't as it's closed, good luck explaining this to your landlord. Comerica Bank can close your card merely because they could.

Your one and only access to your funds is said more
Photo of Jodi C.
Dec 12, 2014
I'm so glad I came across that page, it gave me alot of info that I didn't know ! I'm actually pretty pissed off!! Someone took all my disability benefits last summer, I got my money back it took long time, a month and I had already gotten my my money for the next month, by the time I paid all that I borrowed. I was so broke!! And now get this! It just happened to me again because I used citi banks atm like last time, and I went through the whole process again!! This time they sent me a letter saying they had no reason to believe it more
Photo of Amanda C.
Sep 11, 2014
The Direct Express MasterCard prepaid card is a wonderful option! The fact that there is no activation fee or Monthly fee is a huge bonus. Also, the available customer service is a massive pro to this card. My only question, is this card strictly meant for those who receive Social Security or Supplemental Security?
Photo of Card H.
Sep 18, 2014
Yes, it seems this card is offered only to people who receive supplemental security and social security income benefits.
Photo of Anna M.
Oct 6, 2014
In my humble experience, the customer service is nonexistent. All they do is read a script at 45 mph and barely listen to what you're trying to say.

I don't think that any credit or debit cards have an activation fee or a monthly fee which means this isn't exactly a bonus. There are also no monthly statements available. There is no link on their website that allows you to either change or look up your address and phone number on file. So if they have it wrong or outdated, you're on your own.

Furthermore, your only access to your funds is through the card and NOT through a traditional more
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Last updated on: Sep 23rd, 2016 at 9:56 EDT

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