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Direct Express MasterCard Prepaid Card

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Prepaid Card
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Info about the Direct Express MasterCard Prepaid Card has been collected by CardHub to help consumers better compare credit cards. The card issuer did not provide the details.
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Direct Express MasterCard Prepaid Card ’s Key Fees


Direct Express MasterCard Prepaid Card ’s Highlights

  • When you sign up to receive your Social Security or Supplemental Security Income benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check, losing your check, or having it stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on your payment date.
  • Use your card to withdraw cash from Automated Teller Machines (ATMs), make purchases at stores that accept Debit MasterCard®, and get cash back when you make those purchases. You can also use your debit card for online bill pay and to buy money orders at the U.S. Post Office.
  • No monthly fees, no hidden fees and most services are free.

Direct Express MasterCard Prepaid Card ’s's Additional Info

  • RELOAD OPTIONS Direct Deposit, Bank Transfer
Apply Now
at Comerica Bank’s
secure site

Customer Questions and Answers

Don't see what you're looking for? Submit your question about Direct Express MasterCard Prepaid Card to our community.

Do I get my Social Security money early?

Photo of Card H.
Dec 8, 2015
Unfortunately not. Your payments are automatically deposited to your debit card account on the same day that you currently receive your regular paper check. Hope this helps.
7 Votes 8 1

Can I get a cash advance from a bank or ATM?

Photo of Card H.
Oct 23, 2015
This is a prepaid card, not a credit card, so you won’t be able to get any sort of cash loan or advance on your government benefits at an ATM. But you can use the card to withdraw benefit payments that have already been deposited to your account. You are entitled to one “free” ATM cash withdrawal for each deposit to your account. That means Direct Express will not charge you, but ATM owner surcharges may apply. You can learn how to avoid such fees when using the Direct Express Card, here:
5 Votes 9 4

Is there a bank routing number and account number?

Photo of Card H.
Oct 13, 2015
You will be assigned an account number and Comerica Bank (the card’s issuer) does have a routing number, but you won’t need it. You just need to sign up and activate your card. Comerica Bank will then notify the Social Security Administration that you have a Direct Express account and your benefits will automatically be loaded to the account moving forward.
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Customer Reviews

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3.4 out of 5

80 reviews
Photo of Paul J.
Jan 20, 2016
Direct Express customer service is horrible. There was a fraudulent transaction on my card January 1, 2016, my card was frozen on January 2, 2016, I spoke with the Direct Express Fraud department on January 3, 2016 to confirm I did NOT make the transaction. AFTER that phone call Direct Express released the funds to the fraudulent "person". Now Direct Express is telling me I will get my money back after their 45-90 day investigation IF my dispute is approved.
Photo of Ivy S.
Jan 11, 2016
I've been receiving Social Security benefits on the Direct Express card for several years. All was fine till I tried to use my card the other day and it was declined. I called Direct Express 14 times (kept being put on hold, then disconnected) before finally speaking to a supervisor who could explain why my card was not working. Someone in another state had made purchases, in person, for almost $1,200, even though my card has never been out of my possession. I've filed a dispute and am waiting for forms to fill out, even though I answered dozens of questions while on the phone with them. I've been told more
Photo of Angela H.
Sep 24, 2015
The Direct Express MasterCard Prepaid Card seems like it would be a good option for people who are receiving government benefits. I wish I could find something similar for myself. It would be a handy alternative to PayPal or Amazon Payments.The prepaid VISA cards I have used charge a $5 activation fee. I like that this card is basically free.
Photo of Heather H.
Nov 18, 2015
i have found a card through american express called 'serve" it has way better fees than a traditional prepaid card. and it was free to get. i have also used it and when there is money on there it only charges a monthly fee of $1.00. online account access and have never had a problem with it.
Photo of Val S.
Sep 4, 2015
I would not use this card for VA disability payments. I lost my card and they claim for $13.60 they would send another UPS and I should receive it in two days. They were supposed to email the tracking number which they never did. Trying to call customer service is a nightmare. Anytime you call, early in the morning, afternoon, late at night, they , message is always they are experiencing a heavy call volume and immediately hang up. They do not have a customer service option when you cal the number. I am without money right now and don't know when I will get my card. I plan on more
Photo of Susan C.
Jan 7, 2016
They just did the same thing to me. My card was expiring DEC. 31,2016. I called them weeks ahead of time for a new one but it never came. When I called them back in January and told them it never came,they told me it was returned to sender.... That's a lie. No one lives with me and my mailbox is locked... Either they sent it to the wrong address or they never sent it. So they mail the card and I get it they charge me $13 and some change. I shouldn't have to pay for their mistake. This is not fair and I don't think I am gone more
Photo of Robert R.
Aug 25, 2015
Does my Direct Express Social Security Debit card need the new Gold Chip on it? And because I live full time in another country out side of USA how do I get the Gold Chip to put on it?
Photo of Freddie L.
Aug 4, 2015
The customer service is deplorable.
Photo of Stephen C.
Jul 30, 2015
card was fine till over 1000 dollars was fraudulently charged against it in the UK. I have had 5 conversations with service reps so far and still dont have a claims form they send you to fill out. Of course they tell you you have 10 days from when form was mailed to get it back to them. At this rate Im sure Ill be denied for being late although it was no fault oif my own. Soon as I get this straightened out or find out if they are just ripping me off this card will go through the shredder. Im sorry I ever heard of this company and more
Photo of Dequon T.
Jun 28, 2015
Great card and it saves your checkes
Photo of Chett E.
Jun 12, 2015
Overall, the Direct Express Mastercard Prepaid Card (say that 10 times fast) is a good card for a prepaid card. You don't have "credit" or a "credit limit" but you can put money down and that gives you a way to make purchases with a card if you don't want to use cash.

ATM access is pretty convenient as well, some people seem to have issues finding a no-fee one but I had no issues finding them in my area for withdrawals. And even then the fee is very small.

Besides that, no monthly fees or maintenance or anything like that which is a big bonus to me.

Contrast this with a more
Photo of Tammy J.
Jun 8, 2015
All in all, it's not a bad card and I've never had any problems having it accepted. So, basically, it does what it needs to do. My biggest problem with it comes when I need to withdraw from an ATM. Sadly, it's very hard to find an ATM that doesn't charge me fees and the ones that don't are so far out of my way, I pay more for gas than the fees. It's not a lot, but they can add up overtime and when your income is limited, it's a pain.
Photo of Caroline R.
May 12, 2015
The Direct Express MasterCard Prepaid Card sounds like a pretty good card. The only downside I can see is the fairly small fee which the card issuer assesses for ATM transactions. However, since there are no other fees, this is definitely a card worth looking into.
I have used the WalMart Money Card and think the Direct Express MasterCard Prepaid Card is a better value because, unlike the Walmart Money Card, there is no monthly fee or card loading fee.
Photo of Tim A.
Apr 29, 2015
I started using this card this month. IT is great never any problems when I called cs for a question, so some of these complaints I don't understand
Photo of Max J.
Apr 23, 2015
The Direct Express MasterCard Prepaid Card is very much like other prepaid cards. You put money onto it or have money transferred to it and then you can use that when you use the card. The upshot is that it's a great way to build credit, you don't have to worry about payments, fees, or any interest, and it is a safer alternative to cash.

The downside though is since you can only really use your money, it's not necessarily as useful as an emergency backup. But it's still a great option to have in your back pocket if you can't or don't want a standard credit card.

But, if you more
Photo of Lauren B.
Apr 7, 2015
The Direct Express Prepaid MasterCard is really useful if you receive Social Security or SSI. There is no activation fee, monthly fee, or signature transaction fee. You can use the card at ATMs for a small fee of $0.85. A similar card is AccountNow Prepaid MasterCard. The Direct Express is better because the AccountNow charges a $4.95 activation fee, $1 transaction fee, and the annual cost is $144. The ATM fee is $2.50. However, the customer service for the Direct Express card is terrible. If you have any problems, they will not help at all. So be careful because if you run into any issues, they will not resolve them.
Photo of Roberta L.
Mar 23, 2015
I think that Direct Express Prepaid MasterCard is good for those receiving government funds. It works in most places since it is a Debit Mastercard. It makes paying bills online easy and you can use it at the post office to purchase money orders that is conveniet. It does not have any fees and the ATM fee is only $0.85 which is less than a lot of other cards. This website is also convenient and makes it easy to link a bank account to the card. I would recommend this card to anyone looking for a credit card for their benefits check.
Photo of Jason H.
Mar 19, 2015
Don't waste your time with it! These people direct express have working for them are very rude and don't want to help you except get you off the line. I actually have been hung up on three times for trying to find out about my account . Their courtesy was terrible and their professionalism was extremely unorthodox. I don't give stars or good compliments or recommend anyone to direct express.
Photo of Stephen C.
Jul 30, 2015
what he ius saying is 100% true given the experiences I have had with them. They act like they are on a timer to see how fast they can get rid of you and usually extremely rude
Photo of Jaron C.
Mar 6, 2015
It seems like this is a decent value prepaid card: no fees, free customer support, etc. However, the fact that there is an ATM fee kind of bothers me. I have little doubt that there is some incentive for MasterCard to have people tying their Social Security of Supplemental Security Income benefits to a card, I just don't know what it could be. Something isn't right here.

I understand that there is a certain amount of convenience involved in not having to cash a check, but nowadays a lot of banks allow you to deposit checks with a smartphone. Obviously, not everyone has access to a smartphone, but cards like this more
Photo of Susan C.
Mar 7, 2015
its to save the government the cost of righting and mailing those checks. so you have a choice this card or a bank account.
Photo of Billy F.
Mar 27, 2015
I have been using one of these cards since Dec. of 2013. I've never had a problem of any kind. I have read a lot of reviews by people with complaints about their customer service representatives though. I can't speak to that directly though because I've never needed them.
Photo of Cheryl K.
Mar 4, 2015
I'm one of those that screwed up my checking account and have no other means of receiving my benefits except through this card. So far I have had no problems. I wish you could deposit money onto the card but you can't. I use the cash advance feature to avoid fees. I just hit a bank, go in and get cash from a teller. I wish they had a free app for this, but they don't. So I just look up my info on the website. Now if only some places I do business with would stop charging convenience fees, that would be nice.
Photo of LeighannandCaleb S.
Feb 18, 2015
I like the features of this Direct Express MasterCard Prepaid. I think it would be ideal to allow people to not worry about checks floating around in the snail mail system. The lack of fees is definitely also a vote in favor of using this card. I mean it only has $0.90 fee for ATM withdrawals. That's better than most other credit cards which charge like $3-5. Kind of a perfect balance of use it when you need and don't worry it about in between.
Photo of Angela A.
Jan 20, 2015
The only reason for one star was to right this review . Haven't been able to get fraudulent charges reversed on two occasions and I have spent the last two hours trying without luck to find routing/account numbers. What a crock, just another way for uncle Sam to give to us, no lube included.
Photo of Susan C.
Mar 7, 2015
I have not had that issue in my 6+ years. Iv gotten funds back and new cards but this issue i have is the worst. It was fixed but i ended up paying for new card because they put a hold on the credit part of the card. that was bs and there issue not mine. but i have new card comming and will be here. problem fixed
Photo of Chelsea S.
Dec 30, 2014
Hey, this Direct Express Mastercard Prepaid card doesn't sound too shabby. Only .09 cents for an ATM transfer. I've had cards like this before that charges more than that. After having read the other comments I'd be hesitant to sign up. Somethings that are too good to be true really are.
Photo of Patti K.
Dec 10, 2014
This card is not one that should be used. This company is a fraud. If there is any issues with your account you will not get it resolved. If you lose your money and did not authorize it they do not care and you will not receive any help from them. I personally am doing what I can to let people kknow the truth. If you have any other option, use it. There are other prepaid options if that is what is necessary.
Photo of Susan C.
Mar 7, 2015
iv gotten funds back and they issued a new card for fraud recently. I have had this card for over six years and no issues till yesterday. i do plan on getting it resolved though my issue is i cant use the card where its swiped as credit for some reason. but as for your issue i have been able to take care of them with this card with a simple phone call.
Photo of Scott C.
Dec 7, 2014
They may sound convenient but I warn anyone considering using Comerica US Direct Express, you will absolutely regret it! If you are lucky enough to never have an issue or reason to contact them, then perhaps you might be led to believe they are fine, but the moment you need to contact them you will begin by realizing there is one phone # and a useless address by which to contact them. The number will put you in queue for an average 20-30min wait time if they answer at all, and then be prepared to deal with the rudest and most unhelpful creatures. Most importantly though, don't do as I more
Photo of Susan C.
Mar 7, 2015
i have had no issues with contacting them and had issues taken care of the only issue now after 6 + years is its declining credit swipes at the moment i have faith that will be taken care of as well. i wonder about these issues you have as did you really identify your self properly??????
Photo of Ivy S.
Jan 11, 2016
My experience with them over the past week has been horrible. Scott Carey is not exaggerating at all. My funds were stolen and it's been a nightmare trying to get them replaced.
Photo of Dave B.
Dec 4, 2014
Be aware, this is not a traditional bank card. It is not tied to your bank account; rather it is a re-loadable card, much like a gift card that is controlled by an external bank. If you have no other option on the matter (I’m not one to judge) then the Direct Express MasterCard Prepaid Card is an option for you to consider. With all financial actions, it is in your best interest to thoroughly investigate your options.

That all being said, the terms of this card as posted above are correct. Be aware of the ATM withdrawal fee following your one free monthly withdrawal is 90 cents per transaction. more
Photo of Alex B.
Nov 21, 2014
The Direct Express MasterCard Prepaid Card is a pretty standard prepaid credit card.

No monthly fees or interest of any kind but you only have the money you put on it yourself.

Be careful not to lose your card though, without that you can't access any of the money you put on the card until you receive a replacement, it's not like a normal bank account.

Good way to build credit, good terms, go for it.
Photo of Mark H.
Oct 21, 2014
Like a lot of things it works well, until it does not. Had an issues with some online fraud on 10/14/2014.
I reported it a couple hours after it happened and was told it should be refunded in 5 days.
7 days later I called back was on hold for long time talked to CS then was transferred, on hold a very long time, almost 30 minutes. I was helped by Anthony who was not just unemphatic but rushed and rude. He canceled my card before consulting me, leaving me in bind. With no cash on me I could not wait for USPS and was forced to pay for express more
Photo of Anna M.
Oct 6, 2014
This is the weirdest setup one can imagine. Uncle Sam has made a sweet deal with Comerica Bank who offers this card. First of all, this isn't a conventional Bank Account where you can walk into a bank and make a withdrawal. This is a Card Account which is your one and only access to your funds. You are not even provided with an account number & routing number although both are available at a local Social Security office upon request. The routing number by the way is 041000124. You may find it hard to believe, but monthly statements are NOT available on their website. Like I said, it's really more
Photo of Mark F.
Oct 3, 2014
What I don't like: I'm trying to get through to Direct Express about an Fraud Issue posted on my account and you cannot get through, I've been trying for almost 6 hours and I keep getting the same message, heavy call volume call back at later time. I need to know what's going on with my account. What I like: convenience.
Photo of Anna M.
Oct 6, 2014
File a complaint with the Texas BBB which is where Comerica Bank is located. You'll hear from the bank in no time flat.
Photo of Mark H.
Oct 21, 2014
They also cancel your card without telling you. Then you either have to wait a week or more for USPS to send card or pay 13.50
Photo of John R.
Oct 1, 2014
The Direct Express MasterCard Prepaid Card is a great card for seniors or for people on SSI. There are no additional fees unless you use it for ATM withdrawals, and it makes access to your funds very easy. In addition, you get cash back when you use it for purchases! It's very similar to my Citi Preferred Rewards card. This card is pretty much a no-brainer!
Photo of Anna M.
Oct 6, 2014
There is a fee if your card is closed more than once and a replacement is sent. One replacement is free but not the subsequent ones. If you want your new card overnighted, this is an extra I believe $13.50. The card replacement after the first one is $4.00. The total is $17.50 while you're sitting tight and waiting for your new card to arrive. Besides if you rely on this card to pay your rent and then boom, you can't as it's closed, good luck explaining this to your landlord. Comerica Bank can close your card merely because they could.

Your one and only access to your funds is said more
Photo of Jodi C.
Dec 12, 2014
I'm so glad I came across that page, it gave me alot of info that I didn't know ! I'm actually pretty pissed off!! Someone took all my disability benefits last summer, I got my money back it took long time, a month and I had already gotten my my money for the next month, by the time I paid all that I borrowed. I was so broke!! And now get this! It just happened to me again because I used citi banks atm like last time, and I went through the whole process again!! This time they sent me a letter saying they had no reason to believe it more
Photo of Amanda C.
Sep 11, 2014
The Direct Express MasterCard prepaid card is a wonderful option! The fact that there is no activation fee or Monthly fee is a huge bonus. Also, the available customer service is a massive pro to this card. My only question, is this card strictly meant for those who receive Social Security or Supplemental Security?
Photo of Card H.
Sep 18, 2014
Yes, it seems this card is offered only to people who receive supplemental security and social security income benefits.
Photo of Anna M.
Oct 6, 2014
In my humble experience, the customer service is nonexistent. All they do is read a script at 45 mph and barely listen to what you're trying to say.

I don't think that any credit or debit cards have an activation fee or a monthly fee which means this isn't exactly a bonus. There are also no monthly statements available. There is no link on their website that allows you to either change or look up your address and phone number on file. So if they have it wrong or outdated, you're on your own.

Furthermore, your only access to your funds is through the card and NOT through a traditional more
Photo of Angel S.
Aug 18, 2014
It’s hard to beat the cost of the Direct Express MasterCard Prepaid Card – there are no activation or monthly fees. With this card, any user can spend his or her social security deposits with no fees whatsoever, or even withdraw money at no cost from time to time (I wish this option provided for more frequent withdrawals at no cost, but I guess you can’t have everything). Kudos for providing live customer service too!
Photo of Anna M.
Oct 6, 2014
Where have you heard about activation or monthly fees on a credit or debit card? You must have been confusing this with your cell phone.

Any legitimate bank will open a Bank Account for you with no activation fees, some with no monthly fees, check PNC Bank -- they offer a Standard Checking with no fees for the folks over 62.

Customer service is practically nonexistent; when you call, they'd speak at a speed of 45 mph and barely listen to what you're trying to say.

Of course, each to their own. I'm jumping the ship.
Photo of Chad C.
Aug 5, 2014
The most obvious benefits to obtaining this credit cards is the lack of fees. Having no monthly AND activation fee is delightful. Another huge thing I love about this card is that it is a prepaid card . You can deposit different amounts whenever you want and then spend it through the card. Also, it is reloadable, so you can keep adding money and reusing this. This is a card I can definitely see myself using and I am looking forward to getting one very soon.
Photo of Anna M.
Oct 6, 2014
And having no monthly statements is delightful as well. No access to your funds other than through a card. Even if you live in the vicinity of Dallas TX, you can't walk over to a Texas branch and make a withdrawal. Forget it
Photo of Anna M.
Oct 6, 2014
How is it reloadable other than a direct deposit of your Social Security check? News to me
Photo of Mohammed I.
Jul 23, 2014
This card is really good, it may actually be better than my own card I hold! No activation fee, monthly fee or a PIN transaction fee! And I love the free withdrawal with each deposit, amazing. I think this card really does have alot of great features that many other cards don't have. I would highly rate and recommend the Direct Express MasterCard Prepaid Card!
Photo of Anna M.
Oct 6, 2014
If you open a Standard Checking account at the PNC bank, there are no activation fee, no monthly fee and no PIN transaction fee. You have an access to your funds other than through your card. You can actually walk over to the bank and make a withdrawal if your card is closed for some reason. NOT with US Direct Express, oh no.

If Comerica Bank closes your Debit Card, you can't get ahold of your money up until a new one arrives. One replacement is free but not the subsequent ones. This is where your fees are coming from.

I am jumping the ship and definitely not recommend. more
Photo of Nick T.
Jul 8, 2014
I love how this card has live customer support 24/7 - it is very helpful. Also, as long as you make a deposit in between withdrawals, then the withdrawals are free, and if you don't then the fee is low - only .9 percent. Also, there are no monthly or annual fees to worry about. You can load the card via direct deposit, which is really easy to set up. Great card overall!
Photo of Anna M.
Oct 6, 2014
Live customer support is practically nonexistent. All they do is read a script at 45 mph and barely listen to what you're trying to say. No monthly or annual fees just like any other debit or credit card, and NO MONTHLY STATEMENTS either.
Wonderful. Have fun
Photo of Da M.
Jun 25, 2014
Wow this Direct Express MasterCard Prepaid Card is activation free, no monthly fees, pin fee free and one free withdrawal with each deposit to your Card Account that's better than my main card and they offer direct deposit benefits. Credit card companies are trying harder to get and keep your business.
Photo of Anna M.
Oct 6, 2014
Ditch your 'main card' and open a Standard Checking at the PNC bank. No activation fees, no monthly fees, statements are available each month, customer service is not outsourced, and you don't lose access to your funds if your card needs a replacement.

One of my credit cards overnighted a new one to me by FedEx at no charge. Try this with US Direct Express Debit Card and good luck with that one.
Photo of Donna A.
Jun 19, 2014
Would be perfect I you could load cash.
Photo of Charlotte A.
May 30, 2014
This is a wonderful way to control your SSI distributions every month. I like the fact that it will be deposited every month, without worry. Having used the RUSH card in the past, the fees (or lack of) associated with the Direct Express Card are much less and that makes it more desirable. The drawback is you only have 1 free withdrawal a month. In order to manage your money well, 3 free withdrawals would be more realistic. To pay $.90 per withdrawal after that is still a much lower cost, though, than with the RUSH card (which charges $3/per). All in all, the Direct Express Card is the best bet!
Photo of Anna M.
Oct 6, 2014
Your monthly checks can be deposited at any legitimate bank, ever heard of that? The drawback is that when Comerica Bank closes your Debit Card just because they could, you're stuck without access to your funds up until a new one arrives. This takes about 10 days. If you however open your mouth, it will take 2 days.

First card replacement is free, however each subsequent one is $4. If you want it sent overnight, it's I believe $13.50 extra.

I'm packing my bags and off I go to the greener pastures. PNC bank offers a Standard Checking with no minimum requirements for the folks 62 and better, and I more
Photo of Tim L.
May 23, 2014
Everything looks good about the Direct Express MasterCard Prepaid Card, it looks free to use. But, when you look at the 90 cents it takes to withdraw money on top of what ever the owner of the ATM is charging you, it cost a lot to use this. There are ways around it, but it's a hassle. I have a free checking account with a debit card that I can access my cash for free at any of their ATMs.
Photo of Anna M.
Oct 6, 2014
If a bank decides to close your card just because they could, without any legit reason, guess what, you have no access to your money up until a new one arrives in mail, which can take up to 10 days. If you want it overnighted, another I believe $13.50. If they close your account again, $4 for the card replacement. No monthly statements available whatsoever, and virtually no customer service. When you call them, they read a script at 45 mph and barely listen what you've got to say.

Have fun. Me, I'm jumping the ship.
Photo of Tim D.
May 23, 2014
The Direct Express Prepaid card is a great tool to help someone like myself out of a deep credit rut. It's great that if you put money on the card you can use it in the same way as a credit card. The only thing that I don't like is that you can do an ATM withdraw once a month after that it is $.90, which isn't to bad if you use it like a credit card only.
Photo of Anna M.
Oct 6, 2014
I have no idea how this can get you out of a deep credit rut if you rely on your Social Security checks. I mean, your monthly income is still the same. It's not that Comerica Bank pays you to open the card.

Here's the picture: you pay for your groceries etc by a credit card. Then comes the due date, you pay your bill by a checking account or cash. Now that you have a debit card, you're still paying for your groceries, just the same.

If you say, purchase groceries etc. for $200, paid by a credit card. Comes the payday when you receive your Social Security check, more
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Last updated on: Feb 3rd, 2016 at 8:43 EST

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