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Green Dot® Gold Prepaid Visa® Card

green dot gold
Prepaid Card
1,506 reviews   Write a Review
Info about the Green Dot® Gold Prepaid Visa® Card has been collected by CardHub to help consumers better compare credit cards. The card issuer did not provide the details.
Existing Cardholders
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Green Dot® Gold Prepaid Visa® Card’s Key Fees

  • MONTHLY FEE $5.95

Green Dot® Gold Prepaid Visa® Card’s Highlights

  • $0 Activation Online - with no credit check.
  • Free nationwide ATM network of over 22,000 MoneyPass® ATMs.
  • Free Direct Deposit.
  • Free Online Bill Pay - No special trips to pay your bills, no need to write checks, or pay for stamps.
  • No charge to Reload your card with Direct Deposit. Reloading your card at a retailer will cost up to $4.95.
  • No Overdraft fees.
  • No Transaction fees on US purchases.
  • If you use your card outside of the 50 United States, a fee equal to 3% of the transaction amount will apply.
  • *Monthly fee: $5.95; Waived if you load at least $1,000 or make at least 30 purchases in a month.

Green Dot® Gold Prepaid Visa® Card’s's Additional Info

  • RELOAD OPTIONS Direct Deposit, GreenDot, Cash Reload, Bank Transfer, Check Reload
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Customer Questions and Answers

Don't see what you're looking for? Submit your question about Green Dot® Gold Prepaid Visa® Card to our community.

Can you use the temp card after activating the permanent card?

Photo of Card H.
Nov 13, 2015
No. The amount on your temporary card will automatically be transferred your permanent card when you activate it, and you will no longer be able to use the temporary card. Let us know if you have any other questions!
7 Votes 12 5

I need to speak to a real live person. I'm having a problem with card I need to discuss. How can I do it?

Photo of Card H.
Oct 19, 2015
You can talk to a live person by calling customer service at 1-866-795-7597 and following the instructions provided. You should be able to get in touch with an actual human in about a minute. Sometimes, hitting “0” a few times can help you bypass the automated system in the beginning.
7 Votes 7

How can I check my balance?

Photo of Card H.
Nov 12, 2015
You can check your balance online, by registering at: Or you do so
by texting "Bal Last4" to 43411 (Last4 is the last 4 digits of your card number). Carrier data and message rates apply. More info can be found here: .
5 Votes 13 8
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Customer Reviews

Share your insights and review the Green Dot® Gold Prepaid Visa® Card.

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3.3 out of 5

1,506 reviews
Photo of Sandra G.
Feb 9, 2016
They don't let people know that they can't get another card if u don't use it all the time and the card has expired never sent a letter but just closed the accounts and now gotta fight for my money that is on the card. They also need to have a number to where he can call if your info is not longer valid with them. If you call and ask to speak to a supervisor you get told they can't unless u tell them and then you still don't get to talk to one. What kind of company does this shit. I will never get another GREEN DOT CARD more
Photo of Candy W.
Feb 10, 2016
They tell EVERYBODY that a supervisor isn't there. I serious doubt it but if it was then that's the problem. A center representative is not going to have all the answers. It seems to that none of them speak good english. A majority of these posts are the same complaint of stopping a card, unauthorized transaction. They obviously need to look deep into it. I read a few that had suspicious activity so they blocked it but 88 transactions to the same company for the same 3.99 didn't turn any lightbulb on in their head. You need to go to the better business bureau. They go right on it and more
Photo of Anthony T.
Feb 1, 2016
As far a prepaid cards go Green Dot is the Lord of the Flies but in saying that they still have multiple issues. Issue#1 Customer service is lacking. it is not due to them being foreign it is due to them not having proper training or understanding of client issues. I have had them for 6 years with issues off and on but always and I mean they are always resolved. If you call customer service just ask for a Supervisor immediately. The reps are not versed in issue resolution and just go over the same script time and time again. Your issue cannot and will not be fixed by more
Photo of Ambra C.
Jan 28, 2016
How long does a dire t deposit take to go threw?
Photo of Heather W.
Jan 9, 2016
This is a HORRIBLE company to deal with! The customer "service" is NONEXISTENT! From the agents that refuse to provide a supervisor when requested and just hang up on the customer for NO reason to the supervisor (that I finally had 2 hours later) that can't think of anything out of the box for a situation that SHE admittedly has never encountered before!

Photo of Jenny H.
Jan 5, 2016
So,I have been using my card since june 2014.No huge issues,couple refunds I felt took entirely too long to post but eventually did...that being said,I have paid 5.95 monthly fee for this card,,ok,of course I will have a monthly fee,this month with NO WARNING it jumps up to 7.95! That is totally unacceptable.The very least they could have done is send me a letter informing me of this so I had the option of cancelling.
Photo of Niki H.
Dec 27, 2015
We needed a bank account asap, but we are rural and wanted something that we didn't have to travel to use. This is a great card and I use it everywhere. It was easy to set up and is easy to use. I have had no problems with it and get occasional bonuses from my continual use of this card. Great card as is, no improvement needed.
Photo of Pat S.
Dec 21, 2015
I used to use the MoneyPak to send funds to my kids.
Went to do it again and found it is now a Visa card my kids have to buy and then they get charged monthly to use it. Big rip off. Do not buy this!!!
Photo of Alex B.
Dec 18, 2015
Green dot is pretty much exactly what you think it is, a debit card. I have no real complaints about it. It's safer than carrying cash as your PIN is needed for most transactions. You can check your balance online or by phone or at any ATM. All The online website is smooth and easy to use. I've never had to call customer service. Overall it's a great way to manage your money digitally.
Photo of Socal C.
Dec 17, 2015
I just had a charge on my green dot card that I didn't even do I did called the green dot company and they did solve the problem by sending me a new card and return my money but all that I have to say is if anything happens like this again I'm changing companies I don't need the stress it sucks now I have to wait 5-6 days for my money this is not cool at all now I do understand what people are saying about green dot..... smh.......
Photo of Vicki P.
Dec 14, 2015
I recently purchased the Green Dot Gold Prepaid Visa Card. I bought two because I had a thousand dollars I wanted on a card that I could use online to make purchases. I had to buy two because their limit was five hundred dollars. It was very hard registering both cards. I had to call customer service and I was not to happy with their customer service. They did not want to register both cards to me. After a bit on the phone with customer service we finally got it straightened out. After that the card was easy to use. I was able to pay a few bills online and more
Photo of Christina P.
Dec 3, 2015
Beware!! Do not get any green dot cards. Especially green dot visa. I had over $100 on it from my from my weekly deposit from my employer. I went to swipe it to get food and it said its been blocked. I immediately call customer service and it told me there's been suspicious activity and to call back in 2 days. I called back in 2 days and it kept saying call back in 2 days. I couldn't talk to a live person until the 5 th day. Reminding you my money is still on my card and can't touch it. Finally after I actually spoke with someone they said more
Photo of Candy W.
Feb 10, 2016
I hope you turned them in. I certainly did. I wonder they consider suspicious activity because mine had 260 transactions in 6 days. On one day there were 88 charges for 3.99. On the other days a majority was 3.99 and then 1.99, all to the same company. They just kept approving until there was a 271 negative balance. I found out when I tried to pay rent. The BBB is real good
Photo of Barry J.
Nov 16, 2015
Got the card as a gift Sept.22...cant access my cards ....where my damn money
Photo of Randy L.
Nov 4, 2015
I wish to express my thoughts and feelings on both the customer service and card quality. First, as a Corporate Pilot, travel extensively throughout the world and the Walmart Money Card has never had issues. Second, In fact, it is Customer Service that gives the card a poor reputation!! Third, I was double charged for a hotel consecutive days in which Customer Service them "Brain Surgeons" were Unable to Cancel or reverse the Double Charge! In fact, these Brain Surgeons made me wait the allotted Pending number of days for the Charge be removed!! Apparently, Green Dot, does not have the ability or Brain Surgeon Capacity to Remove or more
Photo of Jeremy B.
Nov 3, 2015
transfered $130 to card, said money was accepted and deposited into account with no change in my balance. Called and filed a report and they refuse to give the money i deserve. beware.
Photo of Annie J.
Oct 10, 2015
If I could give you a big fat zero star I would! Understandable that you can't use the temporary card at an atm, I get that..... but why is it that somehow over $80 disappeared off my temporary card that I did not spend and have all my receipts to prove so... OUT OF AN ATM?!? I have called and your EXTREMELY rude, incompetent, non English speaking employees told me there was absolutely nothing they could do I must have forgot about pulling cash off!!! PLEASE TELL ME HOW I AM AT FAULT FOR A FRAUDULENT ATM TRANSACTION WHEN ALL I HAVE IS THE TEMPORARY CARD WITH NO PIN!!!!! You more
Photo of Candy W.
Feb 6, 2016
I hope you sent this to consumer affairs and the better business bureau. They are on top of it. Green dot actually responds to the posts on consumer affairs. The BBB got the complain done, sent to green dot and gave them a date it needed to fixed by. They responded fast.
Photo of Heatherlee E.
Sep 29, 2015
My boyfriend purchased Green Dot Gold temporary card from 7-11. He put $130 on it. When I went to use it, it kept declining everywhere I tried to use it. I call the 800 numbers on the card and the receipt, it's asking for the card number and last four digits to my social security number. I don't have for this temporary card. I don't have another number. Every 800 number I call ask me for the same thing and then says goodbye and hangs up on me. I have not been able to get to a customer care representative to even get a replacement card that works.

You go to more
Photo of Chris T.
Dec 21, 2015
I called because I was like this seems a mess and I said I wanted a refund so that I can actually talk to a human being.
Photo of Melissa A.
Sep 19, 2015
they lie and say that our money is safe on the card. and then they let fraud charges go thru.. when i contacted them about it. they told me to wait two weeks and call them back if i want the fraud refunded. why sit around and wait to be ripped off???? DONT TRUST YOUR MONEY WITH THIS COMPANY
Photo of Candy W.
Feb 10, 2016
It's a sorry excuse for a company. It really is. Go online to the better business bureau. They will get this fixed
Photo of Maat T.
Sep 14, 2015
Whatever your issue is with banks: I can assure you is NOTHING compared to the service of Greendot!! Their overall service is horrendous. The service agents do not help. Their policies are flawed and for all this you are charged!!! DO NOT RISK USING THIS AWFUL CARD for longer than a few days!
Photo of Delores D.
Sep 1, 2015
this company do not care what your situation. they don't give a rat's behind what happens to you. god forbid your card is lost an your card is already been activated by someone else .an you find out from green dot it was some kind of scam . now mind you this is through no fault of your own. you call an make a case an 3days later they tell you your case is closed an that's that. I mean this company so full of it . Buyers please be aware of this crappy card . now with all this being said i done everthing this stupid so called company more
Photo of Candy W.
Feb 10, 2016
Did u go online to the better business bureau. They will fix it and fast.
Photo of Nasim G.
Aug 25, 2015
I bought the card from walmart and on the package it says you can withdraw cash from ATMs at no fee and once I activated the card in my account it says you can use this card on any ATM. I called the customer service they said we don't say that on the package. Terrible customer service, a lot of hidden fees. Waste of money to get this card.
Photo of Jocelyn C.
Aug 18, 2015
How do you cancel this card tho?
Photo of Card H.
Aug 27, 2015
You can either call customer service at 1-866-795-7597 or into your online account, click on the Security tab and select “Close Card”.
Photo of Tammy F.
Aug 4, 2015
Hidden fees, crapy customer service, no reimbursement, monthly charges even into negatives. Burn every dollar off and through in trash before the month is out. By a new one never reload.
Photo of Jocelyn C.
Aug 18, 2015
How do I cancel this card? They won't let me speak to a real person!!! What a piece of shit?
Photo of Ruffus S.
Jul 26, 2015
I brought this card to use instead of my debit,or my-american express to limit what goes out of my pocket,used my social,and other information.I could never talk to a live person to fix problem.I will take this loss,and call it a lesson learned. I believe there should be an investigation of a scam by the the better business bureau,because if I spent about $40. how many other people spent more or less to have a working card to try to build their credit. If anyone out there have a solution I would love to hear your feed back. my rating would be in the negative.This card is 20 pounds of more
Photo of Tammy F.
Aug 4, 2015
Bought card used no problem but let it sit for three months and they burned me for having the card $5.95 a month until I went $11.90 in the negative. I dropped another $500 on it at Walmart and they charged $3.95 loading fee. When I checked my balance it said I had $488.10 so the card I thought I had money on cost me $15 plus to add money on. New card all day $3.95. You have to go online to read all the hidden stuff they don't advertise. Crappy customer service from out of country that tell you you should have checked before you agreed. I asked how more
Photo of Greg P.
Aug 15, 2015
You cannot use a prepaid card to build your credit because they don't report your usage/payments to any credit bureau. You have to get a Secured Card to do this. Big difference. Prepaid cards don't operate the same as Secured Credit cards. With a secured or unsecured card you are making payments monthly. This is how you build credit. Fingerhut is another good way to build creedit.
Photo of Candy W.
Feb 10, 2016
Definitely fill out a complaint on better business website. They go right after the company and it will get resolved
Photo of Corrin B.
Jul 7, 2015
AVOID AVOID AVOID !!! RUN AWAY GET A REAL BANK CARD !!!! this customer service is bullshit this service is a scam!!!
Photo of Judy L.
Jul 3, 2015
I cannot talk to a real person when calling the 866-795-7597.
I sent a message as well... the web says it is unsecured so there has been no response. I want to cancel the card but am put into a loop instead.
Photo of Candy W.
Feb 10, 2016
They don't their phones or emails. I contacted the better business bureau. They got me a response quick
Photo of Amber K.
Jun 22, 2015
It is a scam. Packaging states it can be used at ATM's but once purchased & you can legally open package, the card states "NO CASH OR ATM ACCESS".
Photo of Greg P.
Aug 15, 2015
this is with the temporary card. Once you get your permanent card you can use it at an ATM
Photo of Jonathan T.
Jun 20, 2015
You guys are irresponsible, immature, and above all a pathetic excuse for a company. I have never witnessed such a disgrace of customer service in my life. And I have worked in customer service for 5 years now. You guys are atrocious and ridiculously an unsuccessful company. Call it quits, gather your loses, and reimburse the money and time that hard working Americans have wasted trying to find an easier way to save and use money. For almost three months now I have completely and utterly been disgusted at your company and the only reason why I haven't deactivated these life sucking cards is because you have refused to send more
Photo of Greg P.
Aug 15, 2015
Then get a Secured Credit card. Read the fine print and stop being a slave to the Corporations.
Photo of Bryan F.
Jun 18, 2015
I wish that I would have read the reviews before purchasing. No customer service! Horrible company! What a waist of money
Photo of Victoria G.
May 25, 2015
Piece of crap company and it's amazing they are even still in business with all the complaints. I see a big lawsuit in your future!
Photo of Walter M.
Apr 27, 2015
They don't even deserve one star, their bill pay is a scam. They tell you one date, when in fact they didn't even pay the bill. Their customer service kept me on hold for close to an hour, only stating there was nothing they could do. People try to do the right thing in getting the money to the utility providers, and they just don't even care. How does the story end? I end up getting my utilities shut off, and their response, "It take two business days to post." My advice? Don't waste your money. After reading some of these review, how can anyone even give them one star. more
Photo of Jo P.
Apr 6, 2015
I have a credit that was supposed to be posted back to the debit card and Green Dot is holding it. I will never buy another one of these cards again. They said that it takes 14 days for the credit to clear. Baloney!!!! I've yet to see the credit
Photo of Joann G.
Apr 9, 2015
Yes!!!! I am going thru the same thing right now with my walmart money card! I tried to get $100 out of an ATM on saturday 4/4/15 and the ATM only dispensed $20. They debited my account for the whole $100 but immediately issued a credit. The credit is finally showing online as my available balance but I can't use it. I called their so called customer service and they said it could take until the 15th to post. This is crap. It wasn't my fault and this is all the money I have until payday (the 15th, ironically). I don't see how they can hold a persons money so more
Photo of Greg P.
Aug 15, 2015
Sounds like regions needs to put more money in the ATM.
Photo of Daniel C.
Mar 28, 2015
Not going to type a paragraph. Basically, it's shit. A literal waste of time and money.
Photo of Melinda H.
Feb 26, 2015
I hate I ever tried the greendot .Everytime I try to activate it says invalid card.Now it says I gave to wait 24 hours.
Photo of Elmo B.
Feb 23, 2015
I have dealt with this card company for numerous years and I have so many different cards I can't get anymore;nor do I want any.This is the sorriest customer relations business that I have had dealings with in a long time.It is important for this company to receive their payments and money upon time rendered .But for us to receive money due to us from such reasons like a refund of our hard earned money already been paid to them we have to prove our purchase as well as wait weeks for our payment.BS u can take our cards and shove it I wont give anymore money to a lousy more
Photo of Joseph K.
Dec 13, 2014
Na It's fine...all I can say is it worked with a different person with my consent.
Photo of Herman S.
Dec 16, 2014
Joseph, if you need account help please log on to your account on our website, -Green Dot
Photo of Kimberly A.
Nov 8, 2014
Green dot is a company on the brink of trying to be a monopoly. BECAREFUL. The FIRST time they tried to cut me off for reloading my card at to many locations but i had my receipts so they couldnt. This time I WAS USING MY CARD TO PAY FOR MY RENTAL CAR. THEY CANCELED MY CARD AND SAID THEY HAVE THE RIGHT TO CANCEL WHEN THEY BELIEVE YOUR TRANSACTIONS ARE SKEPTICAL. THEY DONT GIVE YOU AN OPTION TO DISPUTE ONCE THEY CUT YOU OFF YOUR OUT. Even though I always reloaded at the same location. THEY ALSO OWN RUSH CARDS AND WALMART MONEY CARDS TO SO ID YOU WERE more
Photo of Herman S.
Nov 21, 2014
Kimberly, we regular monitor accounts for unusual activity. If your account was reviewed, we would need to contact you directly to assist. If there was an error with a posted transaction on your account, you can visit for information on disputingthe charge. If there was an issue with a charge that was pending, visit for information on pending charges. -Green Dot
Photo of Mary O.
Mar 19, 2015
Herman Hugo!! u are a liar!! your company is in the phillipines and u steal money from hard working people. everyone in your company is a ?? we cant even get a contact person for green dot!! scammers!! and thieves is what green dot is!!
Photo of Jules R.
Oct 15, 2014
what the hell.... walgreens never told me i had to pay a montly fee when i asked how this was different from money pak.... they said it was just buy this gold card then buy money pak to reload it.....
Photo of Herman S.
Oct 17, 2014
Sorry for the experience, we do our best to make fees for our Green Dot prepaid reloadable cards clear on the packaging and website. If you want information on fees and how to qualify for a waiver of your monthly charge, please visit -Green Dot
Photo of Michael C.
Sep 20, 2014
i got more of a question than a review i have got a prepaid debit visa card from walmart and my balance is $ .18 now halloween is coming up and i wanna buy a costume and im putting $40 on my card now my balance after spending is $2.89 and theres a 3 dollar charge my reloading network is green dot i wont have the 3 dollars for the charge every month will they make me repay it next month or will they just charge me for the 2.89 and then take the 3 dollars in full next month plus charging me ano ther 3 dollars next month making more
Photo of Herman S.
Sep 22, 2014
We went ahead and responded to the email address provided. -Green Dot
Photo of Donna M.
Sep 2, 2014
I've had the green dot card for 3 years now and have had no problems with it,as a matter of fact it will let you overdraw a couple dollars if you are at mcdonalds and spend 7.00 for instance and your balance is only 5.75,the card will cover it anyway,and take it the next time you add money,you only get charged a monthly fee if you don't use it very often,as long as you use it a couple times a week it doesn't charge,I also get money at ATMs but to avoid fees most stores,gas stations etc offer cash back at no charge.
Photo of Herman S.
Sep 8, 2014
Donna thanks for the great feedback. Just a couple notes, in most cases we will decline the transaction if there is not enough available balance to cover a transaction. The monthly charge applies any month that you have the card active, but we waive it if you load $1,000 or more or make over 30 qualifying transactions in a billing cycle. Most retailers don't charge for cash back and we don't either, but check with the retailer because some do. Don't forget to check out our fee free ATM network, visit for more info on fees and our fee free ATM network. -Green Dot
Photo of Jim P.
Aug 22, 2015
Hopefully one of the employee will read my comment. I purchased greendot gold card and put 450usd in it at target yesterday 21aug2015 but was unable to register it. The amount is for medicine of my ailing mother. The medicine can be ordered only online. I am working on a ship. I have tried registering the card the whole day but unsuccessful. I tried calling customer service several times but with no further assistance. Im begging you now, could you please register my card for the sake of your conscience and good heart. That amount i earned with my blood and sweat under the sun working at ship for 12hrs more
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Last updated on: Feb 11th, 2016 at 6:45 EST

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