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Green Dot® Gold Prepaid Visa® Card

green dot gold prepaid visa card
Prepaid Card
3.5 1410 reviews   Write a Review!
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Green Dot® Gold Prepaid Visa® Card’s Key Fees

  • ACTIVATION FEE None
  • MONTHLY FEE $5.95*
  • SIGNATURE TRANSACTION FEE Free
  • PIN TRANSACTION FEE Free
  • ATM TRANSACTION FEE None In Network, $2.5 per trans elsewhere

Green Dot® Gold Prepaid Visa® Card’s Highlights

  • $0 Activation Online - with no credit check.
  • Free nationwide ATM network of 22,000 MoneyPass® ATMs.
  • Free Direct Deposit.
  • Free Online Bill Pay - No special trips to pay your bills, no need to write checks, or pay for stamps.
  • No charge to Reload your card with Direct Deposit. Reloading your card at a retailer will cost up to $4.95.
  • No Overdraft fees.
  • No Transaction fees on US purchases.
  • If you use your card outside of the 50 United States, a fee equal to 3% of the transaction amount will apply.
  • *Monthly fee: $5.95; Waived if you load at least $1,000 or make at least 30 purchases in a month.

Green Dot® Gold Prepaid Visa® Card’s's Additional Info

  • LIVE CUSTOMER SUPPORT Free
  • AUTOMATED CUSTOMER SUPPORT Free
  • RELOAD OPTIONS Direct Deposit, GreenDot, PayPal
  • CANCELLATION FEE Free
  • INACTIVITY FEE None
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Green Dot® Gold Prepaid Visa® Card Reviews

 
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3.3
Overall Rating: 3.3 / 5
Total Ratings: 1410
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Oct 15, 2014
Photo of Jules R.
1
By:
what the hell.... walgreens never told me i had to pay a montly fee when i asked how this was different from money pak.... they said it was just buy this gold card then buy money pak to reload it.....
Oct 17, 2014
Photo of GreenDot C.
GreenDot Corp
Sorry for the experience, we do our best to make fees for our Green Dot prepaid reloadable cards clear on the packaging and website. If you want information on fees and how to qualify for a waiver of your monthly charge, please visit https://www.greendot.com/greendot/help#fees -Green Dot
Sep 20, 2014
Photo of Michael C.
5
By:
i got more of a question than a review i have got a prepaid debit visa card from walmart and my balance is $ .18 now halloween is coming up and i wanna buy a costume and im putting $40 on my card now my balance after spending is $2.89 and theres a 3 dollar charge my reloading network is green dot i wont have the 3 dollars for the charge every month will they make me repay it next month or will they just charge me for the 2.89 and then take the 3 dollars in full next month plus charging me ano ther 3 dollars next month making more
Sep 22, 2014
Photo of GreenDot C.
GreenDot Corp
We went ahead and responded to the email address provided. -Green Dot
Sep 2, 2014
Photo of Donna M.
5
By:
I've had the green dot card for 3 years now and have had no problems with it,as a matter of fact it will let you overdraw a couple dollars if you are at mcdonalds and spend 7.00 for instance and your balance is only 5.75,the card will cover it anyway,and take it the next time you add money,you only get charged a monthly fee if you don't use it very often,as long as you use it a couple times a week it doesn't charge,I also get money at ATMs but to avoid fees most stores,gas stations etc offer cash back at no charge.
Sep 8, 2014
Photo of GreenDot C.
GreenDot Corp
Donna thanks for the great feedback. Just a couple notes, in most cases we will decline the transaction if there is not enough available balance to cover a transaction. The monthly charge applies any month that you have the card active, but we waive it if you load $1,000 or more or make over 30 qualifying transactions in a billing cycle. Most retailers don't charge for cash back and we don't either, but check with the retailer because some do. Don't forget to check out our fee free ATM network, visit www.greendot.com for more info on fees and our fee free ATM network. -Green Dot
Aug 31, 2014
Photo of Danny B.
1
By:
PLEASE DONT BUY. SCAM. They take your money. FALSE ADVERTISING. NO REFUND policy in store. I got a card for 20. I was told I could NOT GET CASH BACK OR RELOAD OR GET A REFUND. So now I to wait two weeks to get 20 dollars back in a form of a check in the mail and another 300 on top of that. If you read the packages it states ATM withdraws, cash back, Reload the card. Then when you call to activate it they tell you you can't. You need personalized card. So they can get you with service fees. They have much better prepaid cards at check more
Sep 2, 2014
Photo of GreenDot C.
GreenDot Corp
Danny, we do out best to make the restrictions on the temporary card clear on our website and packaging. When you get a Green Dot prepaid reloadable debit card at one of your retailers, you get a temporary can to use once registered to make purchases until the personalized card is received. No Temporary card or Temporary card Number can be used for ATM transactions, other cash withdrawals, or with merchants outside the U.S. (including foreign websites). If you need account help, please log on to your account on our website or contact customer support using the number on the back of your card. -Green Dot
Aug 9, 2014
Photo of Greg S.
1
By:
DO NOT get any of these cards unless you absolutely have to. I would never trust to have pay checks to be deposited on there either. Your account tends to freeze for an undertimined amount of time during their maintenance. I'm talking 1 to 5 day that you cannot spend your own money. Then to reload money requires the purchase of a MoneyPak reload card of $5.95 each (same as PayPal), and can reload up to $500 maximum for each reload. Imagine going to purchase one of these cards at a local store and giving that store $500 to put on that card. Now imagine going home, getting on your more
Aug 15, 2014
Photo of GreenDot C.
GreenDot Corp
Greg, we apologize if you had an issue with a MoneyPak you purchased. Unfortunately, we don't offer refunds at the store, which is stated on the package and we would need to verify a load if there was an issue. MoneyPak support is available on the Moneypak website https://www.moneypak.com/Help.aspx. If you have tried this and still need help, please send an email to Customer.Advocacy@greendot.com with your name, phone number, ticket number(if you have been provided one) and a brief description of your issue. -Green Dot
Aug 8, 2014
Photo of Lillie S.
1
By:
this is the worst card company i have ever gotten. DO NOT GIVE THEM YOUR BUSINESS
Aug 15, 2014
Photo of GreenDot C.
GreenDot Corp
If you need account help, please contact customer support so we could help https://www.greendot.com/greendot/account/contact-us. -Green Dot
Aug 5, 2014
Photo of Miranda L.
1
By:
DO NOT USE THIS CARD!! they canceled my card twice with out me calling or asking. so when i go to put money or have money sent to me i can not use it. and have to wait for a new card to be sent. the customer service people are rude and always say that its your fault. and that i called and reported it lost when i never did . this is the worst decision i have ever made using this card.
Aug 15, 2014
Photo of GreenDot C.
GreenDot Corp
Sorry for the experience, we would like to review and help. Please email Customer.Advocacy@greendot.com with your name, phone number and a brief description of the issue so we can help. -Green Dot
Aug 1, 2014
Photo of Jermie S.
1
By:
Can someone from customer service help me this morning my act got closed and there mailing me a check when my check are direct deposit to card. Now i have no way to get my money have to wait 10 day and can't unstand what they saying.
Aug 15, 2014
Photo of GreenDot C.
GreenDot Corp
If you need help with you account, log on to your account on our website , www.greendot.com call our support line or send us an email at Customer.Advocacy@greendot.com. Make sure to include your name, phone number and a brief description of the issue so we can review and help. -Green Dot
Jul 7, 2014
Photo of Andrea F.
1
By:
My husband and I buy a card every month to pay for our video game subscriptions online and have done so without a hitch for a while until this month. (We buy a new one every month to avoid the $5 fee - it's cheaper to just get a new one.)

We do the usual - entering the 16 digit number etc, and it fails to go through. Wait a day for the $1 hold to get back on the cards because we only put enough on there to pay for the game. Try again. Still isn't working. I talked to the game company customer support and they said it wasn't more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Andrea, sorry for the inconvenience. To use a Green Dot prepaid reloadable card you for subscription based services, you need to have your personalized card, not the temporary card you get at our retailers. Temporary cards are restricted from being used for cash back transactions, international use and any merchant that processes a charge as a recurring payment(even if you are only making a one-time payment, some companies have a merchant code which registers as a recurring payment. This is common with subscription based services). If you had an issue using a personalized card for this transaction, please email Customer.Advocacy@greendot.com with your name, phone number and a brief description of more
Jun 27, 2014
Photo of Darlene M.
1
By:
Horrible Service, No one to speak to when you have a problem. I had my card over a year I pay all my bills with it. Then the other day they block my card and then closed them because I had to unusual activity on my card. The agreement says you can load up to 2999 per day but can the amount can not go over 2999. Bait and switch they do not let you do that. Green dot sucks don't use walmart moneycard or any prepaid with greendot
Jun 26, 2014
Photo of Derrick G.
1
By:
Horrible service, I just needed a person to speak with?
Your system gets too much information incorrectly. A waste of time, I wish you were more customer friendly? Too hard to get refund, so I'll only use you this time. I already paid for it! Very unsatisfied!!! No stars for you
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Derrick, sorry if you had a difficult time reaching us. Customer support is available through the support number on the back of their card. To access your account, you will need to have the correct account information and personal information on file. You can also find answers to most frequently asked questions on our website, www.greendot.com.
Jun 18, 2014
Photo of Synn E.
1
By:
This is terrible! A popup came on and said it was a service rep and would help me if I had any questions. I asked a couple of easy questions, one was is there a fee to add money besides the direct deposit? And I wanted to send popmoney, but it has to have a Star or Pulse insignia on the back. Which it doesn't, it's not accepted everywhere like they claim. Every time I typed something, it came right back to me with a generic paragraph. Then said, I do not have all the answers to your questions and please call the 800 number! What? It's an auto type more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Synn, sorry for the experience. We have a Green Dot Virtual Agent for customer questions when they are trying to request a new card. It can answer general questions on the card and we regularly review to make sure it is working to accurately answer questions. Green Dot cards are prepaid reloadable debit card, to comply with federal law we need to verify and record your name, address, date of birth, Social Security number, and phone number when you register a Green Dot Card. For more information on our cards, please visit www.greendot.com -Green Dot
May 25, 2014
Photo of Joseph P.
1
By:
This green dot card sucks.Never again on someone's recommendation. Having a hard time finding my balance. This card only has 14 digits, they keep asking for 16, never again!!!!!
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Joseph, if you have a card with 14 digits, you have a Green Dot MoneyPak which is used as a reload card. For information on using it, visit www.moneypak.com. If you wanted a Green Dot prepaid reloadable debit card, visit www.greendot.com on information on the card. -Green Dot
May 20, 2014
Photo of Joshua T.
1
By:
people I'm telling you stay away from this card it is screwed me over twice. The first time they took my money because they were resetting their computers and I couldn't access my funds for 24 hours. The second time my debit card got lost and they charged me $5 for a new one. It Took two weeks to get to me and I couldn't touch my money that I had in there for 2 weeks they would not supply me with my new account number for me to transfer my funds nor could I talk to a real person the only way I was able to contact anybody was more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Joshua, if you lost your card and need a replacement the fee is $4.95 to replace it. You can find info on our fees at https://www.greendot.com/greendot/help#fees. The standard timeframe to receive a replacement is 2 weeks, we close the card and don't provide access until you receive the replacement for security. For support, visit our website and log in to talk to a live chat agent or contact customer support. -Green Dot
Apr 2, 2014
Photo of Eddie F.
1
By:
It's saying it needs to be reviewed and will be within 2 business days when I put 350 on it.
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Eddie sorry about the delay, we need to verify your identity to comply with federal law. https://www.greendot.com/greendot/help#necessary -Green Dot
Mar 20, 2014
Photo of Cheryl R.
3
By:
I love having a prepaid card because then I can only spend a certain amount of money. I'm restricted on how much I can spend. I don't like it because some places have trouble taking this kind of cards. It kind of defeats the purpose.
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Hi Cheryl! Glad you love using our prepaid card. You can spend up to $2,500 per day. Learn more about our limits here: http://bit.ly/GDsimplefees. Can we ask where you're having trouble using the card? Thanks again for your feedback! -Green Dot
Mar 5, 2014
Photo of Mary S.
1
By:
I wish to cancel my greendot card.
Mar 6, 2014
Photo of Card H.
Card Hub
In order to cancel your Green Dot card you should call customer support at 1-866-795-7971.
Feb 24, 2014
Photo of Dale I.
1
By:
Avoid this card at all costs. Terrible customer service (you can't speak with anyone inside the US, they will not transfer you to a supervisor, they can shut your card down at will for "questionable" purchases even when those purchases are from businesses you frequently use and you speak with them stating all is well) Try emailing them to explain anything when they just allow 300 characters!!! Got this card for my son as he is in Brazil. He was told not to carry cash and just have a prepaid card with 200.00 dollars kept on it. Spoke to a rep before he left and they said "this is the more
Apr 1, 2014
Photo of Eddie F.
Eddie Figueroa
Did you ever find a number you could call to talk to a person?
Feb 12, 2014
Photo of Katie H.
1
By:
it's a SCAM they stole 300.00 from a mental young man. they are the rich stealing from the poor.MY RATING is -100. Katie Hamblin.
Dec 5, 2013
Photo of Suzanne C.
3
By:
The convenience of this card is awesome, the fees are outrageous. It's nice to use for money transfers with Money-Pak and my WEX account, but that's about it. It fees for everything and it's honestly cheaper to go somewhere like a check cashing places than use these cards regularly.
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
So happy our card is a convenient option for you. Did you know that there’s two ways to skip a Monthly Charge. We’ll waive a Monthly Charge in any billing cycle if you load at least $1,000 to your card or have 30 qualifying purchases posted. Learn more about our fees at: http://bit.ly/GDsimplefees -Green Dot
Oct 18, 2013
Photo of Robbi L.
4
By:
I absolutely love my Green Dot Gold Prepaid Visa Card. I have horrible credit to begin with, so unable to get an actual credit card. My bank that I currently use is nearly 45 miles away from me since I’ve moved, and I have no time to drive all that way just to deposit my check in my account. My employer unfortunately doesn’t offer direct deposit either, so it made it difficult in the beginning seeing as how I pay most of my bills online with a card. With Green Dot I am able to get it refilled with money in the same town I’m in and pay bills in more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Hi Robbi! Thank you for sharing your experience! So glad you're able to easily reload your card. -Green Dot
Oct 12, 2013
Photo of Jennifer O.
2
By:
I used to love prepaid cards until I got this one, this has to be the worst prepaid card ever!! the worst customer reps ever, they gave me hell to activate it. the only thing good about this card is the direct deposit. they allow you to buy and sell online with this card and validate a new paypal . the atm fees are horrible other than that I wouldn't recommend this card to anyone. the reload fee is three dollars everytime. if you don't have direct deposit you are better off keeping your money in your pocket I give this 3 thumbs down
Oct 3, 2013
Photo of Carla M.
3
By:
I use this card because I have awful credit, that I am trying to fix! although it does not have all the perks of a regular card, I am allowed to pay my bills and receive direct deposit on all my checks. That makes it way easier than having to pay a check cashing place to get my money, the ATM fees are somewhat reasonable, and I like plastic better then cash. Green dot has allowed me to be able to use the card as a way to easily make payments!
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Hi Carla! Thanks for the great feedback. You can avoid ATM fees by using in-network MoneyPass ATMs find a MoneyPass ATM near you here: http://www.moneypass.com/atm-locator.aspx.
Oct 2, 2013
Photo of Jose O.
1
By:
This prepaid card has to be one of the worse prepaid cards I ever bought, first off the whole setting up process is a pain. they asked me for id ssn and birth records to be fax to the main office, then upon using it I noticed they charge fifty cents for every pin transaction. not to mention the 3 dollar reload fee and monthly charge of 3 dollars also . they also take a long time to post my direct deposit on average I was getting my paycheck 3 days after it was posted . this never happen to me with any other card on average with any other more
Sep 27, 2013
Photo of Erin E.
5
By:
I love my Greendot card. I've had one since about 2008, and I think it is perfect for paying certain kinds of reoccurring bills online. I am terrible about remembering charges like Netflix, Hulu, small monthly things I set up online and then forget about. Using this to pay for non-essential services makes it so my bank account never overdrafts due to my own forgetfulness. There are also a lot of drugstores that sell the money packs, so it is convenient to use. The money usually shows up instantly, and the website is easy to use. It is also great if you want someone to send you money in the mail.
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Hi Erin - Thanks so much for being a loyal Green Dotter!
Sep 19, 2013
Photo of Marisa J.
3
By:
I have had my Green Dot Prepaid Visa card for three months now. I have found going to WalMart to reload it each month is the least expensive way to add money to the card. The fee for adding money is only about $4.00. I only use this card to pay three different bills each month and it works great. You can also link your bank account to this card to have money transferred that way however, keep in mind most banks take between three to five business days to complete the transfer and the fee for each bank is different. Overall this is a good card to have to more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Thanks for your great review Marisa!
May 13, 2013
Photo of Lucy E.
1
By:
I just got a greendot.gold card from my classroom parents and it has been a NIGHTMARE to activate it. I am still trying to do so! Will not recommend card in the future!
May 6, 2013
Photo of Sharon H.
1
By:
I bought a PRE PAID card for my grandsons birthday! He could not activate it with out giving out a SS#. This was the biggest pain in the ass card I have ever purchased and will never recommend it to any one nor will I ever buy one again! I have purchased pre-pay cards before and NEVER went through such trouble.I was told this procedure was necessary to prevent terrorism! Give me a break!
May 6, 2013
Photo of Linda R.
Linda Madison Ruppert
wow!
Mar 29, 2013
Photo of Aaron N.
4
By:
I don't like using credit often, so this is a great alternative. The Green Dot card is very convenient to have. I like how this card allows you to load money from websites like like Paypal and Amazon because it links your personal information to the card. After a few short steps online, I was able to get this card for a low fee and now I can use it as I would any other prepaid debit card. I have read many negative responses about this card which lead me to be skeptical at best about using it. After using it for over a year now, and having no problems, more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Thanks for the support Aaron!
Mar 29, 2013
Photo of Jamie V.
4
By:
I purchased a Green Dot card a few years back at a CVS and used it for a few weeks then I received my other card in the mail (the one with my name on it) I have been using my Green Dot card for a while and I have not had any problems with. I have had people tell me me that they have had nothing but problems, not being able to put money on it, money being withdrawn that they didn't withdraw, but personally I have not had anything like that happen. I have been able to load money on it and deposit money without any problems and more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Thanks for being a Green Dotter Jamie!
Mar 21, 2013
Photo of Eric F.
4
By:
I actually haven't had any problems with my GreenDot card. The only problem I have had was getting money back on my card when a refund was concerned. I ended up waiting somewhere around 2 weeks to get my refund. If I didn't have bills to pay with that money, I wouldn't have been to concerned. I have had direct deposit for a long time and the money was always on time. I have had my Greendot card for over 3 years now and I have been pretty satisfied with it. I probably wouldn't switch it up for anything else out there.
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Thanks for being a loyal Green Dotter Eric! Sorry to hear about the refund incident. Funds are generally available when the merchant processes the refund.
Feb 22, 2013
Photo of Spades M.
1
By:
They give a balance online that shows there's still money on your card when there isn't. They turn off your card without alerting you, if you call to speak to an agent. This card has been a complete disaster, and the agents give out misinformation on the phone, too.
Do not use this card if you need to count on having money. Huge mistake.
Feb 21, 2013
Photo of Chrissy L.
1
By:
I have $23.00 left on my card but am getting declined everywhere I try to make purchases. When I contact customer service they keep feeding me the same line of BS that there is nothing wrong with the card, and to verify my information and try the purchase again. Basically I am stuck with a card that has funds, but I can't use. It's only $23.00 but it's my $23.00. People do not buy this card! I learned the hard way!
May 24, 2014
Photo of Dave Z.
Dave Zyla
Try using your card as a credit card not a debit card it worked for me.
Feb 16, 2013
Photo of Daniel M.
4
By:
This card has done no wrong for me. I purchased my card the convent 7-11 station down the street, and was using the temporary card within minutes via a super-easy to follow online activation process. When I had a problem activating my real card when it arrived in the mail just a week later (I had accidentally given my birthday wrong during the sign up process!), customer service was easy to get in contact with and quickly handled my issue. I would highly suggest this card to someone who can't qualify for a 'real' credit card, but still want the benefits of being able to use one, without a lot more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Thanks for sharing your experience Daniel! Glad our customer care team was able to help resolve that for you. -Green Dot
Feb 8, 2013
Photo of Luke C.
5
By:
I recently got a Green Dot card and I am very happy with it. I purchased it at CVS. I had to pay $5.95 to activate it. Once I registered it with them online, they sent me a permanent card with my name imprinted on it. It is very easy to set up direct deposit or online bank transfers. When I do a transfer, I usually receive my money the next business day. As long as I do at least 30 transactions a month, there are no monthly fees. They will also waive fees if you transfer $1000 a month but I stick with the 30 transactions. I love the more
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Hi Luke! Thanks for being a rock star Green Dotter. Glad you enjoy the convenience of Direct Deposit.
Feb 8, 2013
Photo of Missti H.
1
By:
So far i have been lied to 3 times by customer service as far as the fees are concerned
Jan 18, 2013
Photo of Edwin A.
5
By:
We have used this card for quite some time and have really enjoyed it. It is easy to use and easy to pay off. We use this card regularly for many purchases because of the Bill Pay option. Even though there are fees associated with this card we feel like they are lower than many other cards out there. The customer support has been great, although we miss being able to talk to a live person right off the bat. Even with its glitches, we highly recommend this card. Visa is very reliable and most generally accepted everywhere you go, so its handy and easy to use.
Jul 29, 2014
Photo of GreenDot C.
GreenDot Corp
Thanks for the amazing review Edwin!
Nov 30, 2012
Photo of Jacki R.
5
By:
I got a GreenDot Visa for my husband to purchase items on the internet about a year ago. We like the fact that we can add money when we want, and that you can’t overdraw and incur fees. I have found that GreenDot is accepted almost everywhere, including using it for international purchases.

There are a few things that I don’t really like. One, that I can’t transfer funds from a bank account easily. The nearest loading store is 25 miles away. I also think the monthly fee could be a little lower. $5.95 for not loading at least $1000 per month seems a little excessive.

We do like GreenDot enough more
Nov 30, 2012
Photo of Karen M.
Karen Larsen Mead
$1000 per month??? That seems really high!!!
Dec 1, 2012
Photo of Jacki R.
Jacki Risjord
it is. I did this for a job thing, I had to write a comment about this. Stupid they put it on here.
Nov 15, 2012
Photo of Lori Y.
3
By:
The Visa Greendot card is a good card for a one time use. But I would not recommend it as a full time card. First of all, they charge almost six dollars a month to keep the card active. And if there are no funds, you will have a negative balance. There are plenty of other cards that do not charge a monthly fee, such as BlueBird by American Express. I would only use these to buy gift cards for friends and family. Also, the fees at the ATM and the fee for adding money (usually $4) all together adds up to over $12 worth of fees, and that is more
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Oct 14, 2014
Photo of Janet S.
By: Janet Stratton
Can my friend in Georgia put money on my gold greendot visa card..like from his bank-direct deposit.or any other way???
Oct 17, 2014
Photo of GreenDot C.
GreenDot Corp
Janet, there is a bank direct deposit option for loads.For all reload options and more info visit https://www.greendot.com/greendot/account/learn-how for reload options. -Green Dot
Oct 3, 2014
Photo of Adrian D.
By: Adrian Daniel
What time exactly does direct deposit hit card
Oct 17, 2014
Photo of GreenDot C.
GreenDot Corp
There is no exact time, when your paycheck is deposited onto your Card might vary from payday to payday. -Green Dot
Sep 29, 2014
Photo of Shawn H.
By: Shawn Halbur
How long would it take If I returned an item and got money refunded back to my green dot temporary card in a retail shop! How long until it is refunded on my card?
Oct 17, 2014
Photo of GreenDot C.
GreenDot Corp
If the transaction is posted and then a refund processed, it generally takes 3-5 business days, but it depends on the retailers refund processing process. If the transaction was approved and pending, but the merchant won't collect it, it takes 10 days for the transaction to go back to your account(longer if it's a hotel or car rental). Log on to your account online or contact support if you want to view specific account information. -Green Dot
Sep 24, 2014
Photo of Rebecca R.
By: Rebecca Ray
Can MY mother in law load my WAL-MART greendot card online using her debit card?
Oct 17, 2014
Photo of GreenDot C.
GreenDot Corp
Cardholders should only reload their own account. Visit https://www.greendot.com/greendot/account/learn-how for all our reload options. -Green Dot
Sep 22, 2014
Photo of Gregory B.
By: Gregory Briggs
Can you get paid two days before your pay day with green dot?
Sep 22, 2014
Photo of GreenDot C.
GreenDot Corp
Gregory, we don't offer early pay with Green Dot cards. Direct deposits are posted based on the effective date provided by the payer. For more information on using Green Dot for direct deposit, please visit https://www.greendot.com/greendot/directdeposit/direct-deposit-enrollment -Green Dot
Sep 8, 2014
Photo of Mari K.
By: Mari Kloess-brown
Why can't i pay netflix with my greendot card?
Sep 8, 2014
Photo of GreenDot C.
GreenDot Corp
If you have a temporary card, you will need to wait to receive your personalized card to use it for Netflix or any subscription services. If you had an issue using your personalized card with Netflix, contact customer support for specific information on your account. -Green Dot
Sep 1, 2014
Photo of Tamara M.
By: Tamara Murray
I need to know my card billing address?
Sep 2, 2014
Photo of GreenDot C.
GreenDot Corp
Log on to your account on our website, www.greendot.com and go to the “Support” tab. Scroll down to “Account Settings” and click on “Edit Contact Info”. You can also update or review the information we have on file by contacting customer support using the number on the back of your card. -Green Dot
Aug 20, 2014
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By: Plaboy Swayze
Can i add cash from pay pal???
Sep 2, 2014
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GreenDot Corp
For information on reload options, please visit https://www.greendot.com/greendot/account/learn-how
Aug 19, 2014
Photo of Gilbert M.
By: Gilbert Martinez
Can i draw cash from an atm?
Sep 2, 2014
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GreenDot Corp
If you have a personalized card, you can use it at an ATM or for cash back transactions. ATM fees apply, visit www.greendot.com for more information. -Green Dot
Aug 13, 2014
Photo of Deborah T.
By: Deborah Taylor
Purchased a prepaid gold visa to pay a bill over a year ago. I would like to obtain proof that the bill was paid.
Sep 2, 2014
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GreenDot Corp
Log on to your account online to view and print statements or contact customer support for transaction information. -Green Dot
Aug 13, 2014
Photo of Dwight C.
By: Dwight Clemetson
Where to buy one of the gold visa cards
Sep 2, 2014
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GreenDot Corp
To find retailers in your area, please visit https://www.greendot.com/greendot/account/retail-locator -Green Dot
Aug 7, 2014
Photo of Clarence K.
By: Clarence Kennedy
What is the difference from reloading a card to adding cash to a card?
Sep 2, 2014
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GreenDot Corp
When you purchase a card at a retailer, you will need to place an initial load. Once it is registered, if we are able to verify your identity, you can reload the card. Visit https://www.greendot.com/greendot/account/learn-how for reload options. -Green Dot
Aug 2, 2014
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By: Brent Dory
If I cancel my card, all my info on it is deleted with it right? So I don't have to worry about anything?
Sep 2, 2014
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GreenDot Corp
Federal law requires us to obtain, verify and record your name, address, date of birth, Social Security number, and phone number when you register a Green Dot Card. Once canceled, we close the account and send a refund for any remaining balance. Visit www.greendot.com for more info on how the card works.
Aug 2, 2014
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By: Kelcey Longwell
So can I use this card for netflix? I called them and they said it has to be a reoccurring card.... my debit card and bank won't let me get netflix
Sep 2, 2014
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GreenDot Corp
You will need to use the personalized card. If you have the temporary card, you will receive a personalized card 2 weeks after registering if we were able to verify your identity. -Green Dot
Jul 13, 2014
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By: Oju Efunyale
Can i get cash back for free at any retail/store location?
Jul 14, 2014
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Card Hub
It seems that the Green Dot card doesn't offer cash back.
Sep 2, 2014
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GreenDot Corp
@Card Hub: Depends on the retailer. We don't charge a fee for cash back transactions, but you need to have a personalized card for cash back and ATM transactions. Visit www.greendot.com to view our simple fee plan and more information on how our cards work. -Green Dot
Jul 13, 2014
Photo of Mikebinkbinkley B.
By: Mikebinkbinkley Binkley
Why did greendot take fifteen cents off my card.
Sep 2, 2014
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GreenDot Corp
For account specific, information, please log on to your account or contact customer support using the number on the back of your card. -Green Dot
Jul 10, 2014
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By: Damion Hill
Here is the question if my daughter has the green dot card in another city but I want to put money on the card, can I do it with just the green dot card numbers or will I actually need the card itself?..
Jul 25, 2014
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Card Hub
After reading the FAQs on the company’s site, it seems there are two ways to add money to your Green Dot account without having the actual prepaid card at hand:
1. You can reload your card from your bank account through an ACH transfer. Contact your bank and ask about the steps you have to follow in order to make the transfer. Please note that not all banks offer that option. Also, the bank may charge a fee for this transaction whereas Green Dot does not. You will need the following information: a) Your Green Dot account number. You can go here >> https://www.greendot.com/greendot/login in order to see it. b) Your more
Jul 8, 2014
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By: Mayra Martinez
How do I cancel my card?
Jul 29, 2014
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Card Hub
The first option is to call customer support at 1-866-795-7597. The second option is to go online, log into your account and go to the “Security” tab. Then you should click on “Close Card.” A check will be sent to the mailing address you have given to Green Dot, after the account is closed.
Jul 2, 2014
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By: Shannon Crawford
How can I get my cash back?
Jul 7, 2014
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Card Hub
You can use your personalized Green Dot card to withdraw money from ATMs or a bank teller. There’s no fee for using MoneyPass ATMs. Withdrawing from other ATMs costs $2.5 per withdrawal plus any fee the ATM owner may charge. Making a withdrawal from a bank teller costs $2.50. The bank may charge an extra fee for withdrawals. Also, there’s a daily limit of $400 for ATM withdrawals and $400 (per transaction) for withdrawing cash from a bank teller.
You cannot use a temporary card to make a withdrawal from an ATM or a bank teller.
Jun 30, 2014
Photo of Marsha W.
By: Marsha Weitenbeck
I had bought a greendot card at walmart and had to cancel that card before I got the original one. I got a new card online but it still has my old userID. How do I delete my old userID?
Jul 1, 2014
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Card Hub
If you want to change your User ID you can call customer service at 1-866-795-7597 and they should be able to help you.
Jun 25, 2014
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By: Tommy Cuttler
Can i use the temporary card online to order stuff before i get the permanent one?
Jun 27, 2014
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Card Hub
After reading the FAQ on Green Dot’s site, it seems that the temporary card can be used online to make purchases.
Jun 23, 2014
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By: Ketsia Lefranc
I got the green dot card as a graduation gift. How do I see how much is on it?
Jun 26, 2014
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Card Hub
There are two ways to check your balance and transactions:

1. You can send a text message from your mobile phone but in order to do that you have to know the last four digits of your card’s number. For example, if the last four digits are “5555” in order to check your balance you should send “Bal 5555” to 43411. If you want to check your transaction history send “HIST 5555” to the same phone number. Before using this service you have to register your mobile number by going here >> https://www.greendot.com/greendot/login
Green Dot does not charge you for receiving text messages; however your carrier’s rates for sending text messages still more
Jun 11, 2014
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By: Steve Sanders
Where can I use this Green Dot card that doesn't have my name on it?
Jun 17, 2014
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Card Hub
The card you are talking about is a temporary card which can be used for all types of purchases, until you have received your personalized prepaid card in the mail. You can add money after Green Dot has verified your identity. However, there are some limitations: you can’t use it to make cash withdrawals (e.g. withdraw money from ATMs) or make purchases from foreign websites and generally merchants who are not in the U.S.
Jun 8, 2014
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By: Deshawn Brown
How can I send money to my bank account from my greendot card?
Jun 11, 2014
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Card Hub
After reading Green Dot's FAQ it appears to me that there is no way to transfer money from your card to your bank account. Having said that you can withdraw cash at an ATM and you can also use Green Dot's bill pay service to send paper checks to individuals (so it might be possible to even send a check to yourself).
May 31, 2014
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By: Shirley Walker
What to do when you can't remember your password or user name?
Jun 11, 2014
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Card Hub
You can go here https://www.greendot.com/greendot/forgot-userid and enter your card number and security code.
May 24, 2014
Photo of Barbara K.
By: Barbara Knowles
Can you use your greendot Visa to rent a car in the US?
Jun 17, 2014
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Card Hub
Yes, you can use your Green Dot card to rent a car. However, rental agencies withhold more money than the actual cost of renting because they want to make sure that any unforeseen expenses (gas, car damage etc.) will be covered. You will not be able to use those funds until the final transaction is posted to your statement. So, it’s better if you call the agency and ask them about their specific policy. Also, for more information you can go here >> http://www.cardhub.com/edu/credit-cards-and-car-rentals/
May 10, 2014
Photo of Abdi D.
By: Abdi Delgado
I don't have enough money to pay the monthly fee which is $5.95. What will happen if I don't pay it and will it affect my credit or anything related to finance in the future ???
Jun 23, 2014
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Card Hub
As long as you have the card you will always be charged a monthly fee. If there’s no money on the card or the amount is less than the monthly charge, the account balance will become negative when the monthly fee is assessed. In the case your card has no funds Green Dot will not charge you more than 2 monthly fees.
If your balance is negative the company may deduct the amount from any funds you may add in the future to this or any other Green Dot prepaid card you maintain or register. Also, the company may choose to cancel a card with negative balance without notice. Finally, since more
May 9, 2014
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By: Shaylyn Washington
Can I use my card while funds are still pending?
Jun 11, 2014
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Card Hub
You can use the card while funds are pending if the funds that are not pending are enough to cover your purchases.
May 8, 2014
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By: Stephen Morrison
What do I do to start using my greendot card outside the states?
Jun 11, 2014
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Card Hub
Before you use the card abroad you should call customer service and notify them of your exact travel dates and locations.
Apr 15, 2014
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By: Tricia Lesly
Will I get a routing number and bank account number?
Jun 11, 2014
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Card Hub
You get a routing number and an account number that you can only use to receive your paycheck via direct deposit.
Mar 29, 2014
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By: Jean Bebengot
Can you add this Green Dot Gold Prepaid Visa Card to your PayPal account? How?
Jun 14, 2014
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Card Hub
Merchants see prepaid cards the same way they see debit cards. So you should have no problem adding your Green Dot card or any other prepaid card to your PayPal account.
Mar 25, 2014
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By: Jessica Gauna
How do i and fiancee as second card holder?
Jun 14, 2014
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Card Hub
If you have a Green Dot card you can request a second card for your fiancé. It will be personalized and have his name on it. Your card and his card will have the same account number, so both will have access to the available funds in the account. You can go to the following link and request a second card: https://www.greendot.com/greendot/login . Also, keep in mind that Green Dot may charge you a $4.95 one time fee.
Mar 8, 2014
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By: Margarete Holland Boisvert
DON'T BUY GREEN DOT CARDS THEY TAKE YOUR MONEY AND DON'T GIVE IT BACK. SO FIND ANOTHER COMPANY.
Mar 6, 2014
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By: Ray Twine
How do you take all your cash off at one time?
Mar 7, 2014
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Card Hub
If you withdraw from an ATM there is a limit of $400 and from a bank teller it is again $400 (per transaction). So your withdrawals are limited to these amounts.
Feb 25, 2014
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By: Latoya Turner
I'm setting up automatic payments with my insurance company. They are requesting an account and routing number...in order to use this card.
Jun 14, 2014
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Card Hub
Unfortunately Green Dot provides an account number and routing number only for the purposes of receiving your direct deposit. You cannot use them to pay your insurance company. Instead you should leverage Green Dot’s online bill pay.
Feb 23, 2014
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By: Amanda Overton
So if your parent or someone over 18 registers it for you, will it be in their name or yours???
Jun 17, 2014
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Card Hub
First of all, it’s important to clarify that in order to apply for a card you need to provide personal information including your date of birth and social security number. As a result the card will match the information that was provided during the application process. Also, you can be added as an authorized user to a Green Dot card by a person over 18.
Feb 17, 2014
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By: Carmen Ainsworth
My husband has a green dot card. He ordered a second card for me to use. How long will it be until I get my card?
Jun 17, 2014
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Card Hub
According to Green Dot, personalized cards arrive seven to ten business days after registration. It doesn’t seem to make a difference if you are a primary card holder or, as in your case, a secondary card holder.
Feb 13, 2014
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By: Katelyn Jones
Can I transfer money off my green dot debit visa onto a Walmart visa?
Feb 20, 2014
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Card Hub
The GreenDot Gold Prepaid Card offers online bill pay, which means you can use it to pay your Walmart Credit Card bill. This will free up some spending power on your Walmart card.
Feb 10, 2014
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By: Amanda Morales
How can you transfer money from your green dot card to a prepaid visa card? For example if i put $ 100 how can i transfer it to my prepaid card (account now)?
Jun 17, 2014
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Card Hub
After reading the FAQ in Green Dot's site, it doesn’t seem possible that you can transfer money from your Green Dot card to your AccountNow card.
Feb 10, 2014
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By: Glenn Meachum
I registered my card, now how do I get a user name and ID for the green dot app?
Feb 21, 2014
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Card Hub
Getting a user ID and password for online account management is pretty straightforward. Simply follow the steps on Green Dot’s website: https://www.greendot.com/greendot/activation/online-activation-init .

You should be able to use the same login information to access your account via Green Dot’s mobile app. If you are still unable to sign in, call customer service and they should be able to help.
Feb 9, 2014
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By: Shaevecashmieremybaby Bell
Can greendot receive funds up to 2 days early?
Feb 2, 2014
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By: Kimberly Castro
I just bought my Visa Prepaid card and on the bottom of the packet it says, that it can't be used where a Pin is required(ATMs or Purchases). So what does that mean?
Feb 7, 2014
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Card Hub
That means you can't use your card to withdraw money from an ATM or make purchases where you select the "Debit" option at check out. It's most likely because you bought the card at a store and have not officially registered it yet. You should be given a PIN and the ability to make debit transactions once you have done so.
Jan 11, 2014
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By: Laura Schoonover
I can't use my greendot card to pay dish tv. any reason why?
Jan 15, 2014
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Card Hub
That's interesting because the DISH website (http://www.mydish.com/support/ways-to-pay) states that customers can pay their bill via credit card, debit card, or bank account -- among other payment methods. This card also offers free online bill pay, according to CardHub's 2013 Prepaid Card Report (http://www.cardhub.com/edu/prepaid-cards-report-2013/#GreenDot). I would therefore suggest calling DISH customer support and inquiring about the issue.
Dec 3, 2013
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By: Alena Ruff
I am having some money wire transferred from a bank onto my green dot card how does the process work i mean how soon does it show up on my card
Dec 3, 2013
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Card Hub
This card does not accept wired funds but accepts another method of electronic funds transfer called "ACH transfer". You can ask the bank you are going to use about the time it takes for the money to be moved to your card.
Oct 8, 2013
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By: Katie Owens
WHY IS IT THAT I WENT AND BOUGHT A RELOAD CARD FROM KROGERS AND PUT 400.00$$ ON IT AND IT HAS BEEN ALMOST FIVE WEEKS OF ME FIGHTING WITH GREENDOT,FOR ALMOST 4 WEEKS NOW AND THEY WILL NOT GIVE ME MY MONEY!!!!!!!
Oct 23, 2013
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Card Hub
Good question. What is GreenDot's explanation for not accepting the funds?
Sep 19, 2013
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By: Heather Torrez
Can i use a non personalized card on amazon if so how?
Sep 27, 2013
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Card Hub
While you can purchase a prepaid card at a retail location and use your initially-loaded funds to make in-person purchases, you must register your account with the issuer in order to make purchases online or over the phone. More specifically, you will have to provide Green Dot with your name, address, Social Security Number, and other identifying information and wait for them to send you a card with your name, account number, and the expiration date on it. Those are the three key pieces of information needed to process a prepaid card payment on Amazon.
Jun 16, 2013
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By: Credella Jones
Can't activate my new card
Jun 17, 2014
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Card Hub
In order to activate your Green Dot card you should either call 1-866-795-7605 or go to www.greendot.com/activate
May 25, 2013
Photo of Pearl S.
By: Pearl StudioEnterainment
does greendot work in india.
May 29, 2013
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Card Hub
A Greendot card will work anywhere VISA is accepted.
May 9, 2013
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By: Joe Luciano
I got my prepaid card, used it 4 a month, then lost my wallet, with my card. I called GreenDot.com and with in 5 days recieved my new card in 3 mins. I activated my new card and was ready to be used. Now that's what u call service!
Apr 29, 2013
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By: Tina Marie Puhl
I have a friend who has a children's orphanage in Uganda, can he use the card over there?
Apr 29, 2013
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Card Hub
So long as they accept VISA, they'll accept this Green Dot card. You should watch out though, there will be a foreign transaction fee of 3% on all of his charges using the card.
Apr 15, 2013
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By: Whis Kas
I have a gold visa card with money on it but I found out that it has been canceled.
Jun 17, 2014
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Card Hub
Why did Green Dot cancel your card?
Mar 17, 2013
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By: Ashley Marie
can I use this card to get money out from inside a bank with a teller and how much can you get out. I have never used this card before I hope its not as bad has people are saying.
Mar 19, 2013
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Card Hub
Yes, you can go into a bank and make a withdrawal using your card. The Green Dot card has a $2500 daily spend limit.
Mar 12, 2013
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By: Stacey Porter
I've asked this question everywhere with no clear answer. I purchased the green dot cards last year because I planned to purchase a lot of furnishings for my new home online. I've never felt comfortable using my bank issued debit cards online because I don't feel I know enough about computers to be able to protect my personal information from hackers. So, anytime I intend to make online purchases or pay by phone, I always load money onto a pre paid debit or credit card. After my orders had all gone thru and the transactions were completed, the green dot accounts were closed. It has been 6 months and a more
Mar 13, 2013
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Card Hub
This is a great question, and honestly it’s not one that we have encountered previously. If we were in your shoes we would do a couple of things:

1. Call Green Dot and ask them for assistance. You may have already done so and we'd love to hear what they said if you have.

2. If that doesn’t / didn't solve your problem, you should contact the merchant you purchased your furniture from. Merchants are able to provide a credit on a different card but prefer not to do so because they don't get back the interchange fee that they have already incurred. You could ask the merchant to either issue more
Feb 25, 2013
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By: Gloria Alvarado
Lots of info I don't need. I want a location near my zip code to use a card.
Jun 23, 2014
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Card Hub
You can use the card at any merchant that Visa cards are accepted.
Feb 13, 2013
Photo of Ramona T.
By: Ramona Ann Torres
Does the card charge you every time you swipe it even if it declines you for that amount?
Jun 17, 2014
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Card Hub
Green Dot doesn’t charge you transaction fees when making purchases, regardless of whether the transaction is approved or declined.
Feb 10, 2013
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By: Shanna Jons
My pre paid card got declined for security reasons and it still says transactions pending even though it said there was no money taking off the card. what do I do?
Feb 16, 2013
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Card Hub
You should call Green Dot Customer Service at (866) 795-7597. That's your best bet for clearing up a problem with your pre-paid card.
Feb 4, 2013
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By: Moni Cow
I accidentally bought the wrong card, I haven't opened the package yet but can I return it?
Feb 4, 2013
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Card Hub
I'd try getting in touch with Green Dot Customer Service at 1-866-795-7597. They should be able to help.
Jan 23, 2013
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By: Aleksandra Radovac
Hi,

I want to know if it is possible to receive money on this card through PayPal or just shopping?
I'm selling jewelry, so I have to receive payment from my customers.
Jan 23, 2013
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Card Hub
Yes, it is possible to add a pre-paid card to your PayPal account.
Jan 23, 2013
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By: Jessy Parks
Can I use this card for any type of purchase?
Jan 23, 2013
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Kim Wardenfelt Marcellino
You should be able to read the fine print first though.
Jan 23, 2013
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Card Hub
Your Green Dot Pre-Paid card should be usable anywhere VISA cards are accepted.
Jan 17, 2013
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By: Aakash Vadhwani
Can we reload greendot on temporary account now prepaid card? and which are the other temporary cards where we can reload greendot cards?
Jun 17, 2014
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Card Hub
It’s impossible to reload your Green Dot card directly with any other prepaid card, whether it is temporary or not. One option you may want to try is buying a MoneyPak with your temporary card and then using that to load your Green Dot card.
Jan 4, 2013
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By: Nerio Brillantes
Can't get into my account.
Jan 4, 2013
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Card Hub
Your best bet would be to call Green Dot Customer Service at 1-866-795-7597.
Jan 2, 2013
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By: Antonio Faison
How much does green dot charge you every time you spend money at a store or order something online?
Jan 2, 2013
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Barrett Jacques
None...they charge a monthly fee of 5.95. And 2.50 for cash withdrawal at an atm.
Jan 4, 2013
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Antonio Faison
Thnx.
Dec 15, 2012
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By: Michelle Barrett-Motzko
I need from you a statement saying that Direct tv got $21.40 from my greendot visa debit card yesterday Dec 13th 2012.
Nov 16, 2012
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By: Rick Huval
some cards don't give you a bal. as you spend I found that the only card that works for me is OneVanilla prepaid visa card. that is why I am sticking with this card.
Nov 13, 2012
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By: Lisa Lumpkin
Just wondering if I only use the green dot card one time and use up the money I put on it. Will it still charge me monthly fees? I only need to use it 1 time. And I don't want it to eventually effect my credit.
Nov 30, 2012
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Card Hub
If you call their customer service and close your account after using up your balance, you should be OK.
Nov 1, 2012
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By: Vickie Sweet
My cards experation date is 11/12, I need a new card because I have direct deposit, how do I get a new card?
Aug 7, 2013
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Card Hub
Make sure the address the company has is the correct one so they can send your new card. If it's not in order to update it you can log into your account or call customer support at 866-795-7597.
Nov 1, 2012
Photo of Tim R.
By: Tim Rarick
I purchased a green dot gold prepaid Visa Card. I have had trouble getting it accepted. I have also tried to get some resolution to the problem by calling at least two different phone numbers but keep getting turned back by directions from a automated system. I believe it could be resolved quickly if I could actually talk with someone - a person - not a recording.
Who else is having this problem? I'm frustrated to say the least!
Jan 14, 2013
Photo of Cameron M.
Cameron Mahon
A lot of people have similar problems. In my case, they just said they'd send me a check with the balance. They spelled my name wrong and i couldn't cash it. I called them back, and they hung up on me. To my mind, I was respectful.
Apr 4, 2013
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Card Hub
Did you ever end up getting your money back?
Oct 30, 2012
Photo of Laura P.
By: Laura Hammond Braun Paden
I would like to use Pay Pal to put money on a friends card , How can I do this?
Oct 30, 2012
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Brenda Tull Praz
she has to set up a pay pal account and link it to her card and then you just pay her with pay pal online by logging in and sending it to her account
Oct 30, 2012
Photo of Laura P.
Laura Hammond Braun Paden
Crap they do not have one . I was just hoping i could call or over the computer and add money
Nov 12, 2012
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Card Hub
You could also go to the GreenDot website, and find your direct deposit information. Once you have that, you can go to PayPal's website and make a deposit like you would into any bank account.
Oct 23, 2012
Photo of Kerri E.
By: Kerri Eyssallenne
this one works at red box!
Oct 22, 2012
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By: Patti Thompson
Can online loan be direct deposited to greendot gold visa?
Oct 19, 2012
Photo of David R.
By: David Ramey
Can you tell me why I am unable to withdraw money from ATM's and purchase gas? I've gone the Green Dots in network and out of network. I've called customer support and got nowhere. Could I have a bad card?
Oct 16, 2012
Photo of Lizzy S.
By: Lizzy Smith
How can i withdraw money from my green dot gold card?
Oct 16, 2012
Photo of Christan P.
By: Christan Purtill
How long does it take,to get your account and routing number through green,dot?
Jul 24, 2013
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Card Hub
It should only take a few days to get full access to your account once you've set it up online.
Oct 13, 2012
Photo of Brian G.
By: Brian Grammer
Can u use the prepaid card online to a international billing
Oct 8, 2012
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By: Grace Gee
Can you transfer the money from the green dot gold card to a bank account?
Oct 3, 2012
Photo of KasheilaLove O.
By: KasheilaLove OntarionTra'veyon
I got an number with only 14 numbers on it is safe to continue on with my transactions.
Sep 27, 2012
Photo of Nancy N.
By: Nancy Olsson Niles
Can I purchase a prepaid card and have others add funds to it through a webiste?
Oct 5, 2012
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Card Hub
Nancy - The Green Dot Gold Prepaid Card allows you to load funds for free from a bank account, so you could certainly get it and allow other to deposit funds. In addition, you can add money to your card with a MoneyPak purchased at a retail location, but that will be more expensive.
Sep 18, 2012
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By: Theo Johnson
and then he got his check in the mail. LOL
Sep 18, 2012
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By: Princess Sophia
Hi there I still have not recieved my $500 cheque that the company for Green Dot GOLD said theyd send. I went to the United states in 2010 to visit my mother and the lady at walmart said the was the easiest way for me to pay for laptop was to load $500 onto green dot Gold cards but she didn't tell me I had to be a US citizen and has to register the Green Dot gold card before I could use it. I still have the card with me and would like to know how I can get my money back please.
Sep 18, 2012
Photo of Ricky J.
By: Ricky Johnson
ok let me give you the LOW-DOWN on this card everybody is saying is so f ing great....

# 1 ABOVE ALL! You must get the VIP membership to the card when you sign up for it If you lose your card... and you are not on the VIP membership you have NO MONEY UNTILL A NEW CARD IS SENT TO YOU 7-10 business days. I had financial problems so I used this card temporarily to deposit my pay checks into.... BAD MOVE. I lost the card and had no money.... THERE IS NOT AN OPTION TO SEND ONE FED EX OVERNIGHT UNLESS YOU HAVE THE VIP MEMBERSHIP WHEN YOU SIGN more
Sep 18, 2012
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Card Hub
Hey Ricky - we LOVE your comment and all the valuable feedback. However, we need you to please repost without the swear words or we will have to hide the post and do not want to hide all the other great feedback.
Sep 13, 2012
Photo of Jane M.
By: Jane Martin
How can I talk to a person on the phone? I bought a Visa card before our return flight from Colorado to Canada and can not register it because I`m Canadian. It said no where on the packaging that it was for US only, now I have a useless $100 card and can`t find an actual person to help me, all I get is an automated call center that is no help at all.
Sep 10, 2012
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By: Coco Renaee
how do i add money to my greendot prepaid visa card ?
Sep 4, 2012
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By: Kay Ann White
how do I find out how much is left on my green dot card and can I use it to buy something at another store I don't think I have a pin number?
Aug 30, 2012
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By: Amanda Turner Burmaster
I need a prepaid card that will allow me to use an account number and routing number to pay one certain bill I have. Will this card allow me to do that? And if so where can I purchase one at? If not does anyone know of
any that I can purchase to meet my needs?
Aug 23, 2012
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By: Amaris Gemoya
Does the Green Dot Credit Card help rebuild your credit?
Aug 12, 2012
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By: Charlie Erdmann
How much can u withdrawal on a atm with your card
Aug 7, 2012
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By: Joseph Rush
why would my social security number be denied? I bought one so I can by some cymbals for my band.i went to activate and they said I did not clear to own one. I am confused as to why seeing as I have never had a credit card and have no type of criminal record. they said they would send back my money but just don't see a reason I would not be allowed to have a pre paid card.
Aug 7, 2012
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Kimberly Ecv Widder Carson
go get one at Walmart
Aug 7, 2012
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Warpathassassins Crusher
& not the visa one lol I got a, master card from walmart
Aug 7, 2012
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Joseph Rush
they told me im did not pass a federal back ground check and they could not give me a card kind strange that i did not pass a background check seeing as ive never been in trouble
Aug 4, 2012
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By: Spike Gilroy
Ok I just bought a Greendot Gold Visa Debit card at a 7-11 near me. They said once it's activated I can use it whenever. But days later I still cannot use it, and I know there is 50 dollars on there! What do I need to do to get it to work correctly? And if not, is there any way to get my money back, its all the money I have left for the next few months sadly. I don't want it to be wasted. Any help would be greatly appreciated.
Aug 6, 2012
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Card Hub
Please read the very first comment on the page.
Jul 25, 2012
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By: Ena Moreno
If I purchase this card and load it is their any way I can set up a pin for immediate use to pull out money from atms?
Jul 16, 2012
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By: Jacinto Ortega
I bought a visa online shopping card. But it keeps gettin declined. And I check my balance and I'm fine. Why can I do?
Jun 29, 2012
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By: Chavoy Williams
can I get one.
Jun 25, 2012
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By: Patricia Foster
when I call to, get my balance it says that mym zip code ism wrong how do I fix it.
Jun 25, 2012
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Patricia Foster
tell me how to fix this
Jun 16, 2012
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By: Samantha Shell Evans
I like my green dot card. I don't have to worry about fees and over drafting. but I tried to purchase stuff off eBay and it wouldn't take it. why won't it let me buy stuff from ebay?
Jun 14, 2012
Photo of Card H.
By: Card Hub
There seems to be a lot of confusion around the Green Dot cards that one can buy at a retail store.

Those cards are temporary cards that you can use to pay for purchases until your permanent card arrives in the mail. The temporary card can be reloaded with money after Green Dot has successfully verified your identity. Neither the temporary card nor the permanent cards are intended to be given as gifts.

No Temporary Card or Temporary Card Number can be used where a PIN is required (including ATMs) or with merchants outside the U.S. (including foreign websites).

Here is the link for verifying your identity and setting up your more
Jun 11, 2012
Photo of Felix D.
By: Felix H. Dibona
I received a prepaid GreenDot card as a gift. When I have used all the gift money on the card, how do I close the card?
Jun 12, 2012
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Card Hub
Did you try calling: 866-795-7597 ?
Jun 4, 2012
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By: Brandon Gully
I bought a visa gold and now I can't reload it when the package says reloadable... nobody can put money on the card.
Jun 5, 2012
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Card Hub
Did you call GreenDot to give them your Social Security Number and get the permanent version of the card? The cards that you buy at the store are only temporary.
Jun 5, 2012
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Brandon Gully
yeah and they said i failed verification... im done with this company... i know who i am so how could i fail... this company sucks...
May 28, 2012
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By: Kev YO
I cant purchase anything I want online with it.
May 19, 2012
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By: Chase Cawthon
can I swipe my green dot card on credit at a store.
May 19, 2012
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Card Hub
Yes you can. The difference between selecting credit or debit on the checkout terminal is whether you will be required to enter a PIN or not. If you select credit you will not have to enter a PIN and instead you will just have to sign for the transaction. In both cases the respective amount will be withdrawn from your account, so the name "credit" is misleading in that sense.
May 18, 2012
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By: Shane Reilly Finn
can you use green dot cards internationally.
May 18, 2012
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Card Hub
Yes you can. Two things to keep in mind:
1) You will be charged a 3% foreign transaction fee every time you use the card
2) You should call customer service and let them know of your travel plans so that they do not decline any transactions from the countries you will be traveling to.

Happy travels!
May 11, 2012
Photo of Yuvraj G.
By: Yuvraj Singh Grewal
I just bought two green dot visa cards, I activated one while the other is still in the package. I realized after that they are the wrong cards, I actually needed the green dot money pack cards. I need to refund the money I spent on the visa card so I can put them on the money pack cards, is this possible? Otherwise I just lost 700 dollars.
May 11, 2012
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Card Hub
So you already have a GreenDot card and instead of buying money packs in order to load your existing prepaid card you bought a new card? If I understood it correctly then you should be able to transfer the balance from one Green Dot card to another without a problem. If for whatever reason that is not possible can you not use your new prepaid card till you deplete the balance and then close it and revert to using your old card?

Please keep us posted since this is a very interesting situation.
May 11, 2012
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Yuvraj Singh Grewal
Card Hub I ended up calling customer service, they are issuing me refunds on both cards, it'll just take 7-10 business days
Jun 12, 2012
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Dionne Siner
how did you get in touch with a LIVE customer assistant?
May 5, 2012
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By: Enrique Vazquez
I have a prepaid greendot gold visa. Can I buy online with it? I want to buy a great america golden pass with it can I? Oh and can I like get out money from it? Like what if I put 80 dollars but I want it back in cash?
May 6, 2012
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Card Hub
Of course you can your use your Visa Greendot online. You can use it anywhere that VISA is accepted and you can use it at ATM's to withdraw cash. However, it is best to use one of the ATM's that are part of the Green Dot network http://www.moneypass.com/atm-locator.aspx so that you can avoid ATM fees.
Apr 30, 2012
Photo of Nancy H.
By: Nancy Hamilton
Do all the merchants charge $4.95 to load cash onto your GD? I don't want to use direct deposit and have been loading at 7-11. I was just wondering if there is a cheaper merchant.
Apr 30, 2012
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Card Hub
Unfortunately, all merchants will charge you the same amount when it comes to reloading your GD prepaid card.
Apr 30, 2012
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Nancy Hamilton
Card Hub Thanks! that answers my question. I usually only use it to pay a few small online bills and those fees end up being a high percentage. I think I will load a bit more on this month and use it for all my small POS purchases to see if it's easy for me to hit that 30 uses mark. That will help. If not, isn't the Walmart Green Dot fee schedule a little cheaper?
Sep 22, 2012
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Celeste Lawson
Walmart charges $3
Apr 17, 2012
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By: William Haven
Can anyone tell me what the number is to customer service on the back of the visa prepaid card from greendot?
Apr 17, 2012
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Jason Vancelette
How you doing william you little bratt?
Apr 17, 2012
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Card Hub
For GreenDot customer service please call 1-866-795-7597
May 7, 2012
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Robyn Foltz
18667957597
Apr 15, 2012
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By: Misty Reed
ok I just activated my SECOND greendot card...my first one came from walmart and after about 15 days I never recieved my personalized card, so therefore I called customer service....they told me they were unable to verify my info was correct(ssn#)...ask me if my name was the same on ssi card as I was giving them, of course I said yes.then they asked me if I recently had my named changed on my ssi card like maybe from divorce or marriage....i then said I been married for 2 years, so no its not been recently changed. however they said since they use a 3rd party to verify info that they more
Apr 16, 2012
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Card Hub
While prepaid cards do not do any credit checks they still require a valid Social Security Number to verify that you are who you say you are.

As a next step please go to https://www.annualcreditreport.com/ and get for FREE a copy of each of your 3 major credit reports. Look at them to make sure that your name and address are correct and there is nothing suspicious in there. If everything looks ok then the issue is on GreenDot's side and if that is the case then you should try a different prepaid card company. Here are some options: http://www.cardhub.com/prepaid-cards/

If there are issues on your credit reports then you should more
Apr 14, 2012
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By: Rasheeda Brennan
Hi I need to buy 6 cards. Can I do that online? And will the $20 activation fee be waived? If I buy them online? I know at Walmart they make you pay $3 for the card. And I need to add $20 to each card.
Apr 15, 2012
Photo of Card H.
Card Hub
Since you need 6 cards I assume you need them as gifts. Right? In that case the GreenDot prepaid card or any prepaid card for that matter is not what you need because they have fees and require people to provide their SSN. You can think of prepaid cards as checking account alternatives.

What you need to buy are gift cards instead:
http://gifts.cardhub.com/us/gift-cards/
Apr 11, 2012
Photo of Jaco C.
By: Jaco Coetzee
Hi My son is currently working in the US...He want to use a GD card to put his salary in and then transfer it to a PayPal acc where he can then transfer the funds to his Acc also linked to a PayPal acc in South Africa..My question is this. Will he be able to use the GD card or is there a better way to do this?
He already bought a Gold GD card it’s not active yet. Or should he get a different card. He is also going to travel for 3 months in Canada and then back to the US again. Any advice thank you. more
Apr 11, 2012
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Mariska Bal
Hi Jaco volgens my werk die GD card dieselfde as n credit card hy moet net die kaart activate vir ander lande...
Apr 11, 2012
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Jaco Coetzee
Ek weet ek wil net seker maak..miskien het hulle iets wat makliker of goedkooper is...Dankie Risie
Apr 12, 2012
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Card Hub
I do not see why the GreenDot would not work (just make sure you call them and tell them that you are planning to use outside the US), but why not open a checking account that comes with a debit card with a low foreign transaction fee? The GreenDot card has a 3% foreign transaction fee when used outside the US.
Apr 6, 2012
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By: Tino Alejandrez
Why can't I change my address on my account? When I edit Preferences.
Apr 4, 2012
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By: Tino Alejandrez
Can I buy things online with green dot?
Apr 4, 2012
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Card Hub
Absolutely! You can use your Greendot card anywhere VISA cards are accepted (both offline and online)
Mar 14, 2012
Photo of Brandon M.
By: Brandon Miller
What cards will allow me to recharge my kids card across the country in college? Online with one of my credit cards or debit card would be best for me.
Mar 14, 2012
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Card Hub
When it comes to prepaid cards for this purpose, you should look into the following two cards:
SilverCard Prepaid > http://www.cardhub.com/d/silvercard-prepaid-mastercard-236c/ (allows PayPal transfers in addition to bank transfers)
Amex Prepaid > http://www.cardhub.com/d/american-express-prepaid-card-569c/

Also you might want to consider opening a checking account for your kid with the same bank that you currently use so that you can easily transfer money from one account to another.

Last but not least, you may also want to consider co-signing for a student credit card that you can then pay online every month. That way you will enable your kid to build up their credit history at the same time, which as you know can be a more
Sep 18, 2012
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Ricky Johnson
This is so simple..... AND THE Answer to this question is.... Open a Joint bank account with the kid and drop money in it each week. Simple case solved... card companies not ripping you off.
Mar 10, 2012
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By: Shannon Heath
OK, so I just activated my very first green dot card, but the persont hat I talked to from greendot said that the information wasnt verified through a third party resource or what not, and that I can't recharge my card and must cancel it after the balance is ended.. ive never done anything with these kind of cards before and I'm wondering now how bad this actually is? does this mean that someone has used my information before for this type of thing? this is sort of unsettling so, help?
Mar 11, 2012
Photo of Card H.
Card Hub
The next step that you should take is go to annualcreditreport.com and get a FREE copy of each of your 3 major credit reports. Then review the information and make sure that everything is accurate. If you find any issues please dispute them right away - http://www.cardhub.com/edu/credit-report-dispute/

Also is it possible that GreenDot does not have your correct SSN or Address info because of a typo or something? You should also confirm with them that they do because that might also be causing the issue.

Please keep us posted and will try your best to help you!
Mar 8, 2012
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By: Extell Farve
its all good now, you were right. I was using google chrome on my mac and it was acting silly. then I tried firefox and it went through. Thank you!
Mar 7, 2012
Photo of Extell F.
By: Extell Farve
I'm trying to register my visa gold debit card online so I can make online purchases but its not working at all. it just leaves me at the please wait screen. what's going on?
Mar 8, 2012
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Card Hub
You might want to try a different internet browser. Let us know if that works and if not we will notify Greendot.
Mar 2, 2012
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By: Courtney Gillo
Added money from bank card to greendot and it hasn't been added to my card!!
Feb 25, 2012
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By: Marla Lawhorne
Can't use prepaid card at pump....why
Feb 25, 2012
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Card Hub
When you use a prepaid card or debit card or credit card at the pump, the issuer does not know how much gas you are going to pump so they usually make sure you have at least $50 in your account before they grant you their approval. If you had at least $50 and got declined you should call the customer service number on the back of your card. Another solution, would be to pay at the cashier rather than the pump because doing so allows your prepaid issuer to know how much exactly you will charge.
Feb 16, 2012
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By: Rob West
I need a 14 digit prepaid card which one do I need?
Feb 16, 2012
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Card Hub
How many digits a prepaid card should not be of concern. All that matters is whether your prepaid card is a MasterCard or VISA card, because that determines which merchants will accept your card.

So depending on where you are planning to use your prepaid card you should check whether they accept Visa or MasterCard or both and then apply for the least expensive card.
Feb 16, 2012
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Rob West
Card Hub my friend is in prison and to get commisary they use the 14 digit card
Feb 16, 2012
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Card Hub
Bob Robert -- All cards issued by Visa, MasterCard, and Discover have 16 digits. All American Express have 15 digits. As a result, there isn't a credit card, debit card, or prepaid card that has 14 digits. Please check with them again on what payment methods they accept.
Feb 5, 2012
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By: Harold S. Tate
Can you transfer money to another gold visa prepaid customer?
Feb 5, 2012
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Card Hub
Unfortunately Green Dot does not offer the ability to cardholders to transfer money from one prepaid card to another. Instead you might want to check out the Mango Prepaid Card:
http://www.cardhub.com/d/mango-prepaid-card-642c/

,but watch out for the ATM fees on that card because unlike the Green Dot Card it does not have any in-network ATM's where you can withdraw cash with $0 fees.
Jan 26, 2012
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By: Daisy B De Leon
Lol yes thanks I figured that out once I activated it thanks tho :)
Jan 26, 2012
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By: Daisy B De Leon
I just recieved my new card but when I use it do I press credit and sign or do I use debit? It will ask for a pin tho and I don't have the pin or what is it so I can use it
Jan 26, 2012
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Card Hub
The simple answer is that you can use either and pressing credit on the terminal is completely fine if you do not know the PIN for your GreenDot card.

According to Green Dot's terms and conditions they say:
"When you signed up for the Card, we mailed a Personalized Card to you. Before you can use your Personalized Card, you will need to activate it and choose a Personal Identification Number ("PIN") by phone at the number on the sticker on the Personalized Card, respectively. You cannot use or reload your Personalized Card until you activate it."

So maybe you already have the PIN that you need for making purchases and pressing more
Jan 16, 2012
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By: Maggie Ostergard
I like the sounds of this card, but would like to know what the costs would be if I am not direct depositing the min $1000.00 per month?
Jan 16, 2012
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Card Hub
The main difference between loading $1,000 per month on your GreenDot prepaid debit card and not is the $5.95 monthly fee. Keep in mind also that you do not have to use direct deposit in order to load the $1000 and avoid the monthly fee, you can use any method to load that money.
Jan 15, 2012
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By: Terri Little
What does Greendot concider in network atm's? I have times when I need to use an atm but I'm getting tired of paying the $2.50 to GD and then the extra 2 or 3 dollars the business charges.
Jan 16, 2012
Photo of Card H.
Card Hub
In order to avoid the Greendot ATM fees you should use a MoneyPass ATM. Here is the link to the MoneyPass ATM locator page:
http://www.moneypass.com/atm-locator.aspx
Jan 11, 2012
Photo of Vena L.
By: Vena G Lougher
Anyone know why a prepaid gift card you receive as a gift would ask for your home phone, birthdate AND SSN to activate the card? Seems very WRONG to ask for this to me.
Jan 11, 2012
Photo of Card H.
Card Hub
The reason why all prepaid cards, including the GreenDot card, require personal information is because they are designed as alternatives to checking accounts. Among many other things, reloadable prepaid cards enable users to deposit their paychecks in their accounts, pay bills, withdraw cash from ATM's, etc.

As a result, prepaid cards are not suited to be given as gifts. Instead you should look at purely gift card options, which are also offered by Visa, MasterCard, Amex, and Discover. Finally, keep in mind that gift cards that are not associated with a particular store carry fees. Here is a link to lots of different gift card options:
http://gifts.cardhub.com/us/gift-cards/ more
Jan 11, 2012
Photo of Vena L.
Vena G Lougher
Card Hub - Thank you for clarifying this. My mother sent my daughter this type of card as a birthday gift and must have been confused as to the type of card this actually is when she purchased it.
Jan 1, 2012
Photo of Frank Z.
By: Frank A Ziegler
Can I use on international sites as well as domestic?
Jan 2, 2012
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Card Hub
You can use use your Green Dot card wherever Visa or MasterCard are accepted, which obviously includes international websites and locations.

It is highly recommended that you call Green Dot and notify them prior to using your card internationally so that your transaction(s) does not get flagged as fraudulent and gets declined. Also please keep in mind that there is a 3% international transaction fee.
Feb 27, 2012
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Tina Grissom
Card Hub does that apply to the ATM transactions as well? I am taking my GreenDot card to Thailand and will use it to make ATM withdrawals only.
Feb 28, 2012
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Card Hub
Tina Grissom - For international ATM withdrawals you are subject to the $2.50 fee + whatever fee the ATM owner charges + 3% of the amount of the ATM Transaction. Most importantly, call GreenDot's customer service department and let them know of your travel plans so that they do not flag these transactions as fraudulent and your ATM transactions get declined.

When you call them please confirm the above fee structure and let us know if it is not correct. Have a great time!
Dec 21, 2011
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By: Ruthann Mitchell
How would I get my paycheck direct depoisted? I reallu need to know by tonight...
Dec 22, 2011
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Card Hub
In order to get your paycheck deposited on your GreenDot Card there are two steps: 1) ask your employer what paperwork you need to submit and 2) call Green Dot's customer service and ask for both the routing number and account number that you need to provide to your employer in order to initiate the direct deposit.

Please keep in mind that depending on your employer it might take up to 1 month in order to see your paychecks deposited directly on your prepaid card or checking account.
Dec 13, 2011
Photo of Susie O.
By: Susie Ortiz
I'm so mad right now. I just activated my personal card a little bit ago but I don't have a pin# and I called customer service to get one and they ask you to put your birthday for verification reasons and each time I put my birthdate it says it doesn't match there records. And I know for a fact I put the right date and I can't even talk 2 anyone. What am I doing wrong?=(.
Oct 13, 2011
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By: Huston Bruce
I have one but I cant activate it it only has 14 digits not 16...HELP!
Oct 13, 2011
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Card Hub
Where did you get your GreenDot Prepaid Card from? Does it have the Visa or MasterCard logo?
Oct 15, 2011
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Huston Bruce
It has a visa logo and i bough from Wallgreens
Jun 13, 2012
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Billy Deng
. Walgreen ...... Getting a real visa with bank account is much better than getting a temporary one that might not work.
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Last updated on: Oct 17th, 2014 at 4:38 EDT