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Green Dot® Gold Prepaid Visa® Card

green dot gold
Prepaid Card
1,533 reviews   Write a Review
Info about the Green Dot® Gold Prepaid Visa® Card has been collected by CardHub to help consumers better compare credit cards. The card issuer did not provide the details.
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Change my rating to: Excellent

Green Dot® Gold Prepaid Visa® Card’s Key Fees

  • ACTIVATION FEE None
  • MONTHLY FEE $7.95
  • SIGNATURE TRANSACTION FEE Free
  • PIN TRANSACTION FEE Free
  • ATM TRANSACTION FEE $2.50

Green Dot® Gold Prepaid Visa® Card’s Highlights

  • $0 Activation Online - with no credit check.
  • Free nationwide ATM network of over 20,000 MoneyPass® ATMs.
  • Free Direct Deposit.
  • Free Online Bill Pay - No special trips to pay your bills, no need to write checks, or pay for stamps.
  • No charge to Reload your card with Direct Deposit. Reloading your card at a retailer will cost up to $4.95.
  • No Overdraft fees.
  • No Transaction fees on US purchases.
  • If you use your card outside of the 50 United States, a fee equal to 3% of the transaction amount will apply.
  • *Monthly fee: $7.95; Waived if you load at least $1,000 or make at least 30 purchases in a month.

Green Dot® Gold Prepaid Visa® Card’s's Additional Info

  • LIVE CUSTOMER SUPPORT Free
  • AUTOMATED CUSTOMER SUPPORT Free
  • RELOAD OPTIONS Direct Deposit, GreenDot, Cash Reload, Bank Transfer, Check Reload
  • CANCELLATION FEE Free
  • INACTIVITY FEE None
Apply Now
at Green Dot’s
secure site

Customer Questions and Answers

Don't see what you're looking for? Submit your question about Green Dot® Gold Prepaid Visa® Card to our community.

Can a Green Dot card be used internationally?
Reply

Photo of Card H.
Nov 20, 2015
Yes and no. According to the cardholder agreement, you should be able to make international purchases using your Green Dot card (which is why there is a 3% foreign transaction fee). The only thing you’re not allowed to do is use the card at ATMs outside the United States. With that being said, if you call Green Dot customer service, they’ll tell you that they can’t guarantee the card will work internationally. Not really sure where that leaves you, but you probably shouldn’t count on this card if you need a way to spend money on an upcoming trip abroad. Good luck!
11 Votes 13 2

How can I check my balance?
Reply

Photo of Card H.
Nov 12, 2015
You can check your balance online, by registering at: https://www.greendot.com/greendot. Or you do so
by texting "Bal Last4" to 43411 (Last4 is the last 4 digits of your card number). Carrier data and message rates apply. More info can be found here: https://www.greendot.com/greendot/account/mobile-check-balance .
9 Votes 22 13

Can you use the temp card after activating the permanent card?
Reply

Photo of Card H.
Nov 13, 2015
No. The amount on your temporary card will automatically be transferred your permanent card when you activate it, and you will no longer be able to use the temporary card. Let us know if you have any other questions!
8 Votes 21 13
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Customer Reviews

Share your insights and review the Green Dot® Gold Prepaid Visa® Card.

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3.3 out of 5

1,533 reviews
16%
31%
28%
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13%
Photo of Mik N.
Jul 22, 2016
Disrespectful customer service representatives and I have had too much trouble with the service provided. I've tried numerous times to call but I can't get through. My bills aren't getting paid so I'm most likely getting charged late fees on all the ones I haven't been able to pay. What a shitty way to handle business and I'll be writing bad reviews until the company fixes the problems at hand. I'd rate them a 0 if possible at this time if I could.
Photo of Julia W.
Jun 20, 2016
I received a gift card of $50 of greendot prepaid card. It asked me to register before use. So I register, it asked me my social security number etc, but ends up with "System failure" after I submit all information. I feel cheated. However the next day I did receive the email notification saying my card has $50 balance.l feel relieved, however, the next day, I received notification saying my card has $42.05. I did not even start to use it! I try to log online and check the balance, it shows $7.95 monthly fee!!! I chat with the customer service and they said $7.95 will be charged the 1st more
Photo of Stephanie B.
Jun 12, 2016
Tried to deposit check, received emails saying they wouldn't take it. And tried to go cash it at Wal-Mart and it's saying already cashed. Green Dot of course can tell me nothing but they were the only ones with access to the check. Check balance it'd not there. Bs
Asked for a supervisor multiple times and never was put on the line with one.
Bad Customer Service altogether.
Put more effort into your job.
Photo of Agito Y.
Jun 10, 2016
You CAN NOT use this card a lot of places online. I always get can not process request. I'm never using green dot cards ever again they are garbage. I'd rather use Netspend since those do work.
Photo of Punky P.
Jun 7, 2016
I like that I can pay for things that online I don't like is that I can't use my card overseas online or can i
Photo of Kim L.
May 20, 2016
They are definitely 100% lying. We have OVER 600 people in our group (https://www.facebook.com/groups/498810350310934) currently so the "less than 100 people" is total BS. Problems because of this issue: Children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they can't get money for gas, people having utilities shut off because the bill payment declines, people going without food trying to find local food banks, and the list goes on and on. This is so unacceptable. The company needs to tell the TRUTH about what is going on. Two have even mentioned that now their social security numbers have been changed more
Photo of Sherri B.
May 10, 2016
my son got a green dot card and after putting his money on it they locked the account. he sent all info they requested and still wont unlock it. i see numerous reports of the same thing. green dot is a foreign scam
Photo of Mercedes B.
May 11, 2016
I was having issues with my card so they sent me a new card which I got today. It has my rent money on it... But when I tried to register/activate it online and by phone it said it was blocked. So now im like wtf Idk what to do!
Photo of Jack R.
Apr 9, 2016
Have to say that Green DOT has worked for me very well. I have little to no complaints. Now that you can deposit $ by taking a photo of youre work check by mobile phone, is great...! I have never paid the monthly fee as I am diligent in making the minimum requirements to get the fee waived.
Since my divorce and the drama with assets and monies beng held in real banks, this has allowed me to bank online and live normaly. Refunds only take a few days, which is standard for credit cards, and now that I can pay bills online through green dot, like child support, it really more
Photo of Ladiee M.
Apr 12, 2016
does the card have to that special feature? I downloaded the app but I don't have the option to take photo
Photo of Celina H.
May 19, 2016
Ladiee, the mobile check deposit is still on a pilot phase, meaning not all cards will have this kind of feature yet. Kindly log in on a mobile browser using your phone (not the app) and check if you see there Photo Check Deposit. :)
Photo of Tadashi F.
Mar 9, 2016
I get a automatic deposit to green dot debit card from SSI. I receive it on the. 1st. Every month. The month of February no deposit was made. On the 24th. of February I got my automatically deposit for March. I never got the deposit for February.It was for $889.49 I'm disabled. What I'm I going to do? Is Green dot steeling from the disable? They are stating that they have all ready for my deposit for February. I'm already sick. What am I too do??

Tammy Conner's (writing by Tadashi Flowers)
Photo of Nikki J.
May 13, 2016
The first thing you need to do is to check your transaction history on the card the SSI check is deposited onto every month (which can be done by logging into your online account. You can set one up if you don't have one already. You just need your personal info and the info on the card.) Then you need to get in touch with the Social Security Office & explain the situation. They can find out exactly where the money went & if or where a mistake was made. Just make sure that you don't let it go for to long. Call, leave messages, write letters, send emails - more
Photo of Cheresha G.
Feb 26, 2016
My story is just the same as the rest. Waited to get my Tax refund direct deposited on 02-24-16 . Card was blocked same day. Its now 02-26-16. Yeah I know doesn't seem long but NOT when you didn't expect this to happen. Plus you have huge responsibilities because you have a child and unemployed due to a chronic illness. Which I expailned to Green Dot representatives. 5000$ Green dot Bank playing with an expect me to keep waiting. I mean where does it say in the policy to send identification in? If I have to go any longer with this unresolved I don't know what I will do. I more
Photo of Charissa B.
Feb 27, 2016
Any luck? I'm same boat!
Photo of Shauntae B.
Mar 2, 2016
Same here
Photo of Daravy L.
Mar 10, 2016
+1 (626) 765-2000
Mines happen to me yesterday you guys need to call this number and press 4 and tell them cause soon as I did it they unblock me and I went to nearest bank and took my money out they allowed you take 1500$ out each bank you can only only take 3000$ out a day so I immediately took it out before it blocks me again so call it mow
View 2 More
Photo of Alex O.
Feb 18, 2016
TERRIBLE ONLINE SERVICE! I reset my password 3 times and overtime I tried to log back in, it said that my information did not match any on file. I would HIGHLY recommend the Vanilla Visa or any American Express gift cards. This is TERRIBLE for your company, Visa! AND your "mobile balance check" doesn't even work, either!
Photo of Celina H.
May 19, 2016
Use a computer or a laptop when changing your password. Make sure the email address associated on your account is unique.
Photo of Tony R.
Feb 18, 2016
Greendot has worked for us so far.. But now i'm starting to see people getting there cards blocked over Irs Tax Returns ... It worries me now because in the morning i should have mine DD .. i pray to god my card does not get blocked for just having my income tax Return Dd on thsi card.. Other then that GreenDot has been great!!!
Photo of Carlos L.
Feb 19, 2016
Right now I am having an IRS issue I did my tax refund through them IRS already sent the funds it's been two days they said they havent received the funds
Photo of Chequita A.
Feb 25, 2016
Mine did I'm pissed
Photo of Shauntae B.
Mar 2, 2016
Same here im mad as hell
View 1 More
Photo of Rockie L.
Feb 17, 2016
No gooooood at all. You guys take people money. Why
Photo of Rockie L.
Feb 17, 2016
Why lock people out from their own money. Not kool
Photo of Sandra G.
Feb 9, 2016
They don't let people know that they can't get another card if u don't use it all the time and the card has expired never sent a letter but just closed the accounts and now gotta fight for my money that is on the card. They also need to have a number to where he can call if your info is not longer valid with them. If you call and ask to speak to a supervisor you get told they can't unless u tell them and then you still don't get to talk to one. What kind of company does this shit. I will never get another GREEN DOT CARD more
Photo of Candy W.
Feb 10, 2016
They tell EVERYBODY that a supervisor isn't there. I serious doubt it but if it was then that's the problem. A center representative is not going to have all the answers. It seems to that none of them speak good english. A majority of these posts are the same complaint of stopping a card, unauthorized transaction. They obviously need to look deep into it. I read a few that had suspicious activity so they blocked it but 88 transactions to the same company for the same 3.99 didn't turn any lightbulb on in their head. You need to go to the better business bureau. They go right on it and more
Photo of Daravy L.
Mar 10, 2016
+1 (626) 765-2000
Mines happen to me yesterday you guys need to call this number and press 4 and tell them cause soon as I did it they unblock me and I went to nearest bank and took my money out they allowed you take 1500$ out each bank you can only only take 3000$ out a day so I immediately took it out before it blocks me again so call it mow
Photo of Celina H.
May 19, 2016
If your card is expired demand a refund check for the remaining balance on your expired card.
Photo of Anthony T.
Feb 1, 2016
As far a prepaid cards go Green Dot is the Lord of the Flies but in saying that they still have multiple issues. Issue#1 Customer service is lacking. it is not due to them being foreign it is due to them not having proper training or understanding of client issues. I have had them for 6 years with issues off and on but always and I mean they are always resolved. If you call customer service just ask for a Supervisor immediately. The reps are not versed in issue resolution and just go over the same script time and time again. Your issue cannot and will not be fixed by more
Photo of Ambra C.
Jan 28, 2016
How long does a dire t deposit take to go threw?
Photo of Celina H.
May 19, 2016
For first direct deposit, allow 1 to 2 pay periods. After that, expect your dd to be posted every pay check. DDs are like reloads, once received it will be automatically posted.
Photo of Heather W.
Jan 9, 2016
This is a HORRIBLE company to deal with! The customer "service" is NONEXISTENT! From the agents that refuse to provide a supervisor when requested and just hang up on the customer for NO reason to the supervisor (that I finally had 2 hours later) that can't think of anything out of the box for a situation that SHE admittedly has never encountered before!

BUYER BEWARE!!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!!
Photo of Jenny H.
Jan 5, 2016
So,I have been using my card since june 2014.No huge issues,couple refunds I felt took entirely too long to post but eventually did...that being said,I have paid 5.95 monthly fee for this card,,ok,of course I will have a monthly fee,this month with NO WARNING it jumps up to 7.95! That is totally unacceptable.The very least they could have done is send me a letter informing me of this so I had the option of cancelling.
Photo of Niki H.
Dec 27, 2015
We needed a bank account asap, but we are rural and wanted something that we didn't have to travel to use. This is a great card and I use it everywhere. It was easy to set up and is easy to use. I have had no problems with it and get occasional bonuses from my continual use of this card. Great card as is, no improvement needed.
Photo of Pat S.
Dec 21, 2015
I used to use the MoneyPak to send funds to my kids.
Went to do it again and found it is now a Visa card my kids have to buy and then they get charged monthly to use it. Big rip off. Do not buy this!!!
Photo of Alex B.
Dec 18, 2015
Green dot is pretty much exactly what you think it is, a debit card. I have no real complaints about it. It's safer than carrying cash as your PIN is needed for most transactions. You can check your balance online or by phone or at any ATM. All The online website is smooth and easy to use. I've never had to call customer service. Overall it's a great way to manage your money digitally.
Photo of Socal C.
Dec 17, 2015
I just had a charge on my green dot card that I didn't even do I did called the green dot company and they did solve the problem by sending me a new card and return my money but all that I have to say is if anything happens like this again I'm changing companies I don't need the stress it sucks now I have to wait 5-6 days for my money this is not cool at all now I do understand what people are saying about green dot..... smh.......
Photo of Candy W.
Feb 20, 2016
Oh it WILL happen again and it will continue to happen. Each time, it will increase, they will cancel the card and charge u for a new one. This company is shifty. I filed complaints with better business, consumer reports and the federal reserve
Photo of Vicki P.
Dec 14, 2015
I recently purchased the Green Dot Gold Prepaid Visa Card. I bought two because I had a thousand dollars I wanted on a card that I could use online to make purchases. I had to buy two because their limit was five hundred dollars. It was very hard registering both cards. I had to call customer service and I was not to happy with their customer service. They did not want to register both cards to me. After a bit on the phone with customer service we finally got it straightened out. After that the card was easy to use. I was able to pay a few bills online and more
Photo of Christina P.
Dec 3, 2015
Beware!! Do not get any green dot cards. Especially green dot visa. I had over $100 on it from my from my weekly deposit from my employer. I went to swipe it to get food and it said its been blocked. I immediately call customer service and it told me there's been suspicious activity and to call back in 2 days. I called back in 2 days and it kept saying call back in 2 days. I couldn't talk to a live person until the 5 th day. Reminding you my money is still on my card and can't touch it. Finally after I actually spoke with someone they said more
Photo of Candy W.
Feb 10, 2016
I hope you turned them in. I certainly did. I wonder they consider suspicious activity because mine had 260 transactions in 6 days. On one day there were 88 charges for 3.99. On the other days a majority was 3.99 and then 1.99, all to the same company. They just kept approving until there was a 271 negative balance. I found out when I tried to pay rent. The BBB is real good
Photo of Sherri B.
May 10, 2016
did you ever get your money?
Photo of Barry J.
Nov 16, 2015
Got the card as a gift Sept.22...cant access my cards ....where my damn money
Photo of Randy L.
Nov 4, 2015
I wish to express my thoughts and feelings on both the customer service and card quality. First, as a Corporate Pilot, travel extensively throughout the world and the Walmart Money Card has never had issues. Second, In fact, it is Customer Service that gives the card a poor reputation!! Third, I was double charged for a hotel consecutive days in which Customer Service ..call them "Brain Surgeons" were Unable to Cancel or reverse the Double Charge! In fact, these Brain Surgeons made me wait the allotted Pending number of days for the Charge be removed!! Apparently, Green Dot, does not have the ability or Brain Surgeon Capacity to Remove or more
Photo of Celina H.
May 19, 2016
It's because Green Dot is a debit card company. Meaning, it's not like a regular bank you see physically. They can only view transactions. They cannot reverse transactions most especially if it is a possible system error (double charge) made by the merchant. You need to wait for the pending to be posted and if not, your money will just return back on your avail bal. If it doesn't get back, your money was collected by the merchant and you need to file a dispute for that so you can get your money back.
Photo of Jeremy B.
Nov 3, 2015
transfered $130 to card, said money was accepted and deposited into account with no change in my balance. Called and filed a report and they refuse to give the money i deserve. beware.
Photo of Candy W.
Feb 20, 2016
File complaints online with better business bureau, consumer reports and federal reserve
Photo of Annie J.
Oct 10, 2015
If I could give you a big fat zero star I would! Understandable that you can't use the temporary card at an atm, I get that..... but why is it that somehow over $80 disappeared off my temporary card that I did not spend and have all my receipts to prove so... OUT OF AN ATM?!? I have called and your EXTREMELY rude, incompetent, non English speaking employees told me there was absolutely nothing they could do I must have forgot about pulling cash off!!! PLEASE TELL ME HOW I AM AT FAULT FOR A FRAUDULENT ATM TRANSACTION WHEN ALL I HAVE IS THE TEMPORARY CARD WITH NO PIN!!!!! You more
Photo of Candy W.
Feb 6, 2016
I hope you sent this to consumer affairs and the better business bureau. They are on top of it. Green dot actually responds to the posts on consumer affairs. The BBB got the complain done, sent to green dot and gave them a date it needed to fixed by. They responded fast.
Photo of Heatherlee E.
Sep 29, 2015
My boyfriend purchased Green Dot Gold temporary card from 7-11. He put $130 on it. When I went to use it, it kept declining everywhere I tried to use it. I call the 800 numbers on the card and the receipt, it's asking for the card number and last four digits to my social security number. I don't have for this temporary card. I don't have another number. Every 800 number I call ask me for the same thing and then says goodbye and hangs up on me. I have not been able to get to a customer care representative to even get a replacement card that works.

You go to more
Photo of Chris T.
Dec 21, 2015
I called because I was like this seems a mess and I said I wanted a refund so that I can actually talk to a human being.
Photo of Melissa A.
Sep 19, 2015
they lie and say that our money is safe on the card. and then they let fraud charges go thru.. when i contacted them about it. they told me to wait two weeks and call them back if i want the fraud refunded. why sit around and wait to be ripped off???? DONT TRUST YOUR MONEY WITH THIS COMPANY
Photo of Candy W.
Feb 10, 2016
It's a sorry excuse for a company. It really is. Go online to the better business bureau. They will get this fixed
Photo of Maat T.
Sep 14, 2015
Whatever your issue is with banks: I can assure you is NOTHING compared to the service of Greendot!! Their overall service is horrendous. The service agents do not help. Their policies are flawed and for all this you are charged!!! DO NOT RISK USING THIS AWFUL CARD for longer than a few days!
Photo of Delores D.
Sep 1, 2015
this company do not care what your situation. they don't give a rat's behind what happens to you. god forbid your card is lost an your card is already been activated by someone else .an you find out from green dot it was some kind of scam . now mind you this is through no fault of your own. you call an make a case an 3days later they tell you your case is closed an that's that. I mean this company so full of it . Buyers please be aware of this crappy card . now with all this being said i done everthing this stupid so called company more
Photo of Candy W.
Feb 10, 2016
Did u go online to the better business bureau. They will fix it and fast.
Photo of Nasim G.
Aug 25, 2015
I bought the card from walmart and on the package it says you can withdraw cash from ATMs at no fee and once I activated the card in my account it says you can use this card on any ATM. I called the customer service they said we don't say that on the package. Terrible customer service, a lot of hidden fees. Waste of money to get this card.
Photo of Jocelyn C.
Aug 18, 2015
How do you cancel this card tho?
Photo of Card H.
Aug 27, 2015
You can either call customer service at 1-866-795-7597 or into your online account, click on the Security tab and select “Close Card”.
Photo of Tammy F.
Aug 4, 2015
Hidden fees, crapy customer service, no reimbursement, monthly charges even into negatives. Burn every dollar off and through in trash before the month is out. By a new one never reload.
Photo of Jocelyn C.
Aug 18, 2015
How do I cancel this card? They won't let me speak to a real person!!! What a piece of shit?
Photo of Ruffus S.
Jul 26, 2015
I brought this card to use instead of my debit,or my-american express to limit what goes out of my pocket,used my social,and other information.I could never talk to a live person to fix problem.I will take this loss,and call it a lesson learned. I believe there should be an investigation of a scam by the the better business bureau,because if I spent about $40. how many other people spent more or less to have a working card to try to build their credit. If anyone out there have a solution I would love to hear your feed back. my rating would be in the negative.This card is 20 pounds of more
Photo of Tammy F.
Aug 4, 2015
Bought card used no problem but let it sit for three months and they burned me for having the card $5.95 a month until I went $11.90 in the negative. I dropped another $500 on it at Walmart and they charged $3.95 loading fee. When I checked my balance it said I had $488.10 so the card I thought I had money on cost me $15 plus to add money on. New card all day $3.95. You have to go online to read all the hidden stuff they don't advertise. Crappy customer service from out of country that tell you you should have checked before you agreed. I asked how more
Photo of Greg P.
Aug 15, 2015
You cannot use a prepaid card to build your credit because they don't report your usage/payments to any credit bureau. You have to get a Secured Card to do this. Big difference. Prepaid cards don't operate the same as Secured Credit cards. With a secured or unsecured card you are making payments monthly. This is how you build credit. Fingerhut is another good way to build creedit.
Photo of Candy W.
Feb 10, 2016
Definitely fill out a complaint on better business website. They go right after the company and it will get resolved
Photo of Corrin B.
Jul 7, 2015
AVOID AVOID AVOID !!! RUN AWAY GET A REAL BANK CARD !!!! this customer service is bullshit this service is a scam!!!
Photo of Judy L.
Jul 3, 2015
I cannot talk to a real person when calling the 866-795-7597.
I sent a message as well... the web says it is unsecured so there has been no response. I want to cancel the card but am put into a loop instead.
Photo of Candy W.
Feb 10, 2016
They don't their phones or emails. I contacted the better business bureau. They got me a response quick
Photo of Amber K.
Jun 22, 2015
It is a scam. Packaging states it can be used at ATM's but once purchased & you can legally open package, the card states "NO CASH OR ATM ACCESS".
Photo of Greg P.
Aug 15, 2015
this is with the temporary card. Once you get your permanent card you can use it at an ATM
Photo of Jonathan T.
Jun 20, 2015
You guys are irresponsible, immature, and above all a pathetic excuse for a company. I have never witnessed such a disgrace of customer service in my life. And I have worked in customer service for 5 years now. You guys are atrocious and ridiculously an unsuccessful company. Call it quits, gather your loses, and reimburse the money and time that hard working Americans have wasted trying to find an easier way to save and use money. For almost three months now I have completely and utterly been disgusted at your company and the only reason why I haven't deactivated these life sucking cards is because you have refused to send more
Photo of Greg P.
Aug 15, 2015
Then get a Secured Credit card. Read the fine print and stop being a slave to the Corporations.
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Last updated on: Jul 28th, 2016 at 10:39 EDT

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